4 stars for Rod Miller HVAC. Our landlord has a contract with them for this property of his and his…read morehouse and they've been amazing and prompt with every AC issue we've had, even when they're swamped with heat waves like the current one. 99% of the technicians we've had, even if it's just the seasonal check of our system have been great. Just want to comment about today. Read on if you want. But, know that overall, I highly recommend them While I didn't catch the name of this morning's tech, I have to admit he's partially the impetus for this review. If you get him--he's tall, about 6 feet with glasses and long salt & pepper hair that's in a low bun--just know he's incredibly straightforward and blunt. Our AC hadnt been working for about 36 hours and while I IMMENSELY appreciate his coming out today, when I asked him a question about something our thermostat's been doing he interrupted and said "oh you have the heat on" like that'd been the issue. It wasn't. I had to cut him off and explain the thermostat, installed by Pepco years before we moved in, goes to that first before you click the button one more time to get it to AC. How did he not assume that? He went outside to check our actual AC unit and then came back around, saying "you've got a bad compressor". When I asked if that was an easy fix, because I didn't know, he scoffed and said "yeah, i've got one in the truck. Same blunt, kind of dismissive "why don't you know that" tone. Sorry for asking, yeesh.

Avoid Rod Miller. My experience was terrible. I am 74 yrs old sweltering in heat in Chevy Chase…read morew/ a dead A/C unit. I needed a new HVAC unit asap in my high rise condo. I called them. I made a decision to purchase, then next day the sales person called me and tells, "someone else bought my unit!" A larger company bought up stock. I make another decision on a different larger HVAC unit, (more expensive hmmm). I call the VP ( Brandon Tolbert) for reassurance this "disappearing unit" will not happen again...and he SHOUTS at ME, and insinuates things I never said. Unbelievably unprofessional and abusive. I told him to stop shouting at me, saying untrue things.....he does not listen. Mr Tolbert, lost his temper and HUNG UP on me! WOW I'm so happy this miserable customer service experience happened before I could buy from Rod Miller. I can only imagine how they treat people when the HVAC unit goes bad. Too bad, Daddy Tolbert is the President...and his son is VP wand will probably never be held accountable for his actions with customers.

Water was leaking from our boiler that had just been inspected by Glenmont. I got a call back…read morewithin an hour. Kyle and Brian came, identified the problem, fixed it and waited to test the system. They also drained the radiators, relit the pilot light and spent over two hours to insure it worked. They did not charge me as we were in a 30 day window. They were professional, polite and helpful. They were also careful not to let our dog out when they went in and out. A great experience. Highly recommend this company. We live in Rockville, Maryland and have used other companies. This was our best experience.

I had been (foolishly) paying $600 a year for their "Comfort Club" service. It's really just an…read moreexcuse for them to make a sales call twice a year. 6 years ago, when they installed a new high-efficiency HVAC for the house, it took them days to get it working and 3 visits from the county to pass inspection. Subsequent Glenmont techs were confused by various aspects of the installation, to the point of making changes in an attempt to get it working properly. This past year, they determined the CO output level was too high and shut down the furnace completely during the coldest week of January. They said they'd get back to me that day. They did not return my calls for 6 days! Where was my "Comfort"? Must be the comfort of the owners that is mentioned in the name of the contract! The kicker? They could have just switched us over to electric heat for the week, but they took more joy in just letting us freeze. Sales calls were very hit-or-miss with the level of the technician assigned: -One tech told me I had the wrong thermostat for my system and wanted to sell me a new one. -One tech told me my blower motor was rusted out because the drip pan had backed up and was about to fail. I told him no and used it for another 6 years. -One tech disconnected the overflow pan sensor on my attic air conditioner, causing a flood that dripped out of the light fixtures in my foyer. However, the Service calls were consistent! They got more expensive every year! Regularly, the cheap starter capacitors on the outside heat pumps would blow on very hot days. Glenmont would come out and replace them with another $45 capacitor and charge between $172, and $452 (this past cooling season).

My furnace and thermostat weren't working. Pepco swore it wasn't their products fault and told me…read moreit was my dereliction of duty in maintaining my furnace. I sent a request to many hvac companies here, several replied. I went with A&S due to the reasonable cost and that they were able to come out within 2 days. Eury really put the work in to figure out what was wrong, and that's why I'm giving this review. He probably spent an hour diagnosing the problem, which is a good use of the $79 fee. Turns out it was indeed pepcos thermostat that was malfunctioning and not my furnace. Because i was impressed with his service, I bought a new thermostat and installation on site from Eury. I simply don't trust Pepco to take responsibility for their own product and get out here to fix it, so I paid the $250 charge to A&S to actually fix my problem.

This business left us out in the cold. The tech, David, that came out was great - he was willing…read moreto discuss the issue with our boiler on a level i could understand. We had a 10 year parts warranty, so expected to pay only labor, which Anthony & Son confirmed multiple times. We received an invoice by email on a Saturday for $1,000 - with no line item for what was parts or labor. The price seemed high for just the labor that David didn't expect to take long, and when we asked why the price was so high, Anthony and Son reduced the price but again merely sent an email without explanation, provided no line item and refused to look up the part to tell me the MSRP. When I called the person person manning the phones claimed they sent an invoice on Friday (they never did) and implied I should have signed immediately for them to order the part, and nothing could be done until Monday After further inquiries, (each time I had to call - there was never any follow up), the owner, Rafael, finally called me back on Monday, the day they were supposed to make the repairs, and after 3 days without heat. Rafael insisted I was lying about the timing of the invoice, and defended his assistant, who blamed the whole ordeal on me over the weekend. Rafael told me he was the owner of the business and didn't have to deal with people asking questions about the actual costs of parts versus labor. He then claimed a senior tech would have to come out to confirm the issue was actually the problem, and we'd have to wait even longer for our boiler to be repaired. At no point over the weekend was I told the initial diagnosis may be incorrect. I questioned why Anthony and Son kept shifting costs and steps to repair the issue, and Rafael then refused to come out to fix our boiler at all until I apologized for questioning his lack of transparency in pricing He cursed at me, calling me a "pain in the ass" and further insulted me, before hanging up the phone. It seems Anthony and Son ropes you in to a job, then banks on you paying them whatever they want just to get your heat working again, knowing you won't want to spend more time and money hiring another business to come out for a diagnostic and repair.

I scheduled an annual service with Greenfox. They came out on 5/6/2026 and performed the service…read morefor what I believe was $99. They said everything was good to go - no issues. Two weeks later, on 5/18, the air conditioning stopped working. They market themselves as 24-hour, so I called 5 times that evening. They have a system for screening their calls. I communicated several times that this was an urgent concern, as I have 5 pets who would be intolerant of the 100-degree heat forecast for the following day. Even after dark, my house was 85 degrees. After those calls, I received no calls back. The next morning, on 5/19, I scheduled a morning appointment with Greenfox and then chatted with them via their chat system. The person on the chat assured me that this was a concern. They reported that they marked my appointment as urgent and would register a complaint with the company on my behalf. They assured me that the tech would leave and arrive at my house by 8am. 8am came and went with no call or contact from Greenfox. I logged on to the chat again and spoke with another agent and recounted everything that had happened previously. They said they could do nothing but make appointments on the chat. I said that I did that morning and was told the appointment would be around 8. They said I would have to call the office. I told them that I already had 5 times, and I received no return call. The chat said there was nothing they could do. I then spent time I could have been working calling other companies to try to get service, as the house was getting close to 80 degrees at 9:30 AM. A tech from Greenfox eventually arrived at around 11:15. The company never called me back at all; they didn't let me know he was coming. I received an automated text that the tech was coming 15 minutes after he arrived. He found the issue, which should have been discovered two weeks earlier at the servicing appointment. The tech then left, saying, "I'll send you the invoice." No discussion. The tech then charged us $245 for a problem that should have been caught during the initial service we already paid for. Getting an annual service from this company is useless. It appears they didn't thoroughly review for potential issues, which has left my AC not working on the hottest days of the year so far. There was no consideration on the second bill for the poor work of the technician who came out to service. They don't answer phone calls. They don't call anyone back. They don't let you know a tech is coming. Their chat responses are, at minimum, disingenuous and, at worst, outright lies. And then they still charge you double, even though it was their error. There are far better and more reliable companies in the area, with whom I will be contracting going forward.

Simply put - overall excellent timely service. We had a new unit installed replacing old one in…read moreJune 2026. Respectful, congenial and helpful team, including the management. Easy to work with, price was right. Shahid Aziz

The team was able to install a mini split at a great price and reasonable time periodread more

Not having heat during the coldest part of the year (so far) is very painful. Jonathan and team…read moredid an awesome job replacing our system. They were incredibly easy to deal with and provided a very fair price. All of these 5 star reviews are well deserved. Dave

I used Metro Service HVAC for the first time here in Maryland, and I couldn't be more impressed…read more They arrived on time, were extremely attentive, and very professional throughout the entire visit. On their first visit, they identified a potential issue with my HVAC system. Then an additional technician came out, and together they went through everything thoroughly -- checking the electrical components, circuits, and the compressor in detail. They were patient, knowledgeable, and made sure nothing was overlooked. I truly couldn't have asked for better service. Based on my experience, they are one of the best HVAC companies I've worked with in this area, and I would highly recommend them to anyone looking for reliable and professional HVAC service.

I was pleasantly surprised when the Metro Services HVAC Tech stated that he didn't have the…read moreexperience to check my boiler, so he contacted office staff, who within an hour, called to tell me that Mr. Mike would come later--same day--at a time convenient for me. Mr. Mike and Mr. Joshua arrived; Mr. Mike coached him through the annual check-up that included--for the first time in 20+ years of an annual check-ups--"bleeding" all the radiators! For several reasons, I'm very satisfied because of: Mr. Joshua's honesty; the same-day rescheduling (without my having to ask); and no pushy up-selling. Plus, the Techs patiently answered my questions; were professional from greeting-to-departure; arrived on time, and charged a reasonable rate. I gladly recommend Metro's services and give them a 5-star rating for their 5-star service.

Hecox Home Services has always been there when we needed them, for large and small jobs…read more Years ago, my husband and I were on vacation and had family staying at our home while we were gone. As usual, go away and Murphy's Law came to visit on the hottest day in summer as our A/C went out. Hecox had helped us get many years out of a subpar system that came with the house so we knew a new system was going to happen eventually. We were given three options for a new system (which was a gas heat and electric A/C unit). They installed it quickly which brought comfort to our family and pets. The price was fair for such work and a much better system.

They did an inspection of our home system a while back and immediately recommended we replace our…read moreunits (but emphasized they offered financing!). Of the different HVAC companies we've had since we bought the house they were the only ones who recommended replacing the units (very expensive). When I subsequently called to get a copy of their estimate - they send it to you as an electronic link with only so many days to accept before it disappears - they said they'd get back to me but never heard from them again. I have neighbors who are huge fans so I'm probably in the minority but our experience was meh.

Academy H&C has been a life saver during this summer heatwave. They did an excellent job installing…read morea new AC system in my townhouse. Very thorough in following up to insure everything was working correctly. For tech support, ask for the team Ricky & Carlos. They were terrific about explaining the details and helping me set the thermostat for the most efficient cooling and energy use.

I don't have any complaint against the staff or the installation crew. They are great to work with…read more However, I knock off one star for Academy's selling me Lennox heat pump that failed to work on Day One.