Horrible phone service do not buy As Cricket phone service…read moreis out of service for the price you pay

Sometimes buying a phone is as difficult as clothes shopping! There was so many choices and I…read morewasn't sure which one would be the best for me. The knowledgeable staff helped me find the perfect phone and plan for my lifestyle. My monthly payment is way cheaper than my former carrier, and I couldn't be happier with the service!

The AT&T here I wake is always staffed with people who like to put you first. I have been to other…read morephone stores, even ones owned by AT&T in other areas, and I will say none compare to ours here. I have never once had a bad experience here and I have walked into that building with some whoppers! I won't forget my most recent visit, I was looking to upgrade two phones on my plan. There was a new girl there who immediately walked over to me. She asked what I was in for and when I told her I swear her eyes lite up... i immediately thought oh boy here comes the commissioned sales attempt... but no. She asked me what I had in mind and we sat down and she went over that product with me, never once trying to up sell. I knew about the product and she seemed happy I did my research before coming in. She got me exactly what I wanted and thanked me for my patronage. When I left I felt good but also ashamed that I doubted her integrity when we first staring talking phones. She knew her stuff and never tried to up sell, she had her customer's wants first! And honestly I hope this review can serve as a recompense for my doubt. This store is full of amazing people!

Great friendly service! They helped me with all my needs! Will definitely send my friends to…read morethis location!

sad to say I have never done a review before, that is how upset I am. Dee should not have a job, on…read moremultiple occasions over the past year she has been very rude and gave me and a family member huge attitude!!! I'm sure I'm not the first to say something about her! as I stated it's so bad that I'm leaving a review for the first time in my life! I have never been talked to or treated so poorly ever before in customer service! unacceptable

Outstanding customer service from Nick. He explained all my options so professionally, saved me $,…read morethoroughly answered all my questions and was so personable and professional. Highly recommend their store and service.

So many people don't know this place exists in Iron Mountain. Check it out! Cricket runs off of…read moreAT&T towers for significantly lower prices!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Iron Mountain store today.

I had my phone get wet during a kayak trip on Lake Superior. Props to Greg who looked at my phone,…read moretested my SIM card, and gave me good advice. While I was not able to purchase a phone there (as I did not wish to switch to Verizon) it is a testament to the customer service that he was willing to help me.

After years of constant dropped calls and exorbitant charges for texting we finally switched to…read moreanother provider. Our bill is half that of Cellcom and we have unlimited texting. It was the complete lack of service during the spring that convinced me to move on and I'm glad I did.

We recently decided to switch just because it would be less expensive at cellcom. We have 4 lines…read moreon our plan so it was a little complicated to switch everyone due to some phones not being paid off yet. They offered a buyout & then you trade in your phone and upgrade, sounds good to me The lady working with us answered all questions and was very patient with us. Very happy with our choice.

WORST customer service EVER!!! Went in there on 4/1 to buy my first cell phone. Wanted to get…read moreprepaid in case I didn't like it and would not be stuck in a contract. I just wanted to pay for the phone up front in full and try a month prepaid. Got talked into this kyocera smart phone and that I HAD to go on their plan first and be on it 30 days before I could switch to prepay. Went with what they said, me being a first time buyer figured they knew what would work. 30 days goes by, went in there this Saturday, paid off the phone, switched over to prepay, fine. 2 HOURS LATER THE PHONE DIES!! just shut off and would not turn on. Went back to the store, was there for 3 HOURS just to be told the warranty is void because I switched to prepay??? After arguing that I just spent $715.00 there in the last month you aren't going to help me, I'm stuck with a phone that doesn't work? Their response - "yep" and walked away. BUYER BEWARE, SCAM, SCAM SCAM!!!!!!!!

Since Spectrum took over the cable TV and internet service for my area, there has been a 32 unit…read moreapartment complex that houses elderly and disabled residents that has been left without those services for going on 4 months now. They are also ignoring calls from building management. Spectrum.... you should be ashamed of yourselves. With the weather turning colder, and the Holidays coming fast, people will be inside more and some form of entertainment would sure be nice. FFS if I could give negative stares it would -5 GET IT TOGETHER SPECTRUM

I just received my "new" phone, but I have to figure out how to activate it online. Good luck…read morewith that BS. And they have a customer "sales" office 509 miles away, and when I call it, it's the same 800 number that tells me they can't activate my phone, and to look online. The online site says they can't activate my phone either. The "loop" they have you on is automated. Whomever designed this "system" of customer service. Be it CISCO, or inhouse should have been fired. This is NOT service. If you can't compete with service from Verizon, or even consumer cellular, perhaps we should file a complaint with the FCC to have you eliminated as a service provider.