Buckle up. This…read moreAT&T store, like all AT&T stores, is run by 17 year olds doing their best. That being said, even if you call in advance to be certain the wide-eyed open-mouthed "team members" are equipped to help you, be prepared to wait in line only to be told you need to call "611" for things more complex than purchasing a case for your new iPhone. Oh, and while you're here- we would love to tell you about firstResponderNet. Huge waste of time. Pro tip - since certain operations can only be performed at a store, call ahead and find out when the manager is working. Otherwise - well, you know. Call 611.

Our family has been customers of AT&T for years. We…read morerecently updated our phones at the Marquette store and in doing so I purchased an AT&T "Lifetime Guarantee" screen protector for $40.00 which was installed before we left the store. Within two weeks it was cracked and life being what it is wasn't a top priority so I wasn't too concerned about getting it immediately replaced. Over the next several months I stopped in several times and they were always out of stock. Finally, yesterday I stopped in and they had some on the display rack. I had my original receipt and the box that the cracked one came in so I removed a new one from the display rack and stood in line at the counter for 10 minutes waiting my turn. When I was called up to the counter I explained the situation and handed over my receipt for the damaged screen protector, along with the replacement that I had removed from the display rack. At the end of my explanation, the employee said, "you have to do that online, we don't do exchanges in the store." I explained that I bought it there in that store and showed him on the box where it stated it could be exchanged at the store to which he replied. "Not at this store you have to do it online" ..... even though I was literally standing there with a replacement screen in my hand and would not make the exchange. So..more inconvenience and wasted time of going online, filling out forms, and waiting for a replacement screen to come in the mail. I am still shaking my head. To be clear, I am not blaming the employee, as the staff there are normally friendly and very helpful, he was simply following store policy. That being said, I try to shop local but it's episodes like this that make me wonder why I do. Verizon here we come.....

Very poor customer service! I just waited in line at this Verizon store for over 15 minutes. The…read moreline never moved and no one came to say anything or check on the customers in line. Verizon associates in other areas of the store gave no greeting and didn't make eye contact. I'm just trying to get information about returning a phone. So frustrating!

Michelle provided overarching outstanding customer service with our iPhone repair needs. Michelle…read morequickly diagnosed our issues, offered solutions and provided us guidance based on experience. She Rocks. Michelle is an outstanding technician and a credit to Verizon Wireless - Marquette. Give her a pay raise!!!

A huge thank you to Jessica at Verizon Team Wireless in Escanaba - we were in the area on vacation…read morewhen we had an issue with interrupted service and she went out of her way to help us get our cell service up and working.

I have been with Verizon for over a decade and I have not had a better experience than at this…read morelocation! I know you can't pick your service representative, but Brooke is truly among the best! I walked into the store and was greeted with a warm welcome and a smiling face. After looking at all the phones, Brooke approached me. She told me about the current offers available as well as the pros and cons of each phone I was looking at and was patient while I was making my decision. I ended up getting the Samsung S7. I asked her about transferring my contacts over and she did better. She was able to transfer all my contacts, photos, videos, settings, wallpaper, literally everything from my old phone on to my new one in minutes. After everything was transferred to my satisfaction, Brooke explained that I could get $240 for my old phone if I restore to factory settings (which she did for me) and trade it in. Between the current deal and trading in my phone, I ended up getting the phone for free! I definitely recommend this store as it was clean and the staff was professional and personable. ***TIP*** If possible use the "popular times chart" on google to plan your visit. My family warned me that it is busy, but I went at 1000 and I was helped immediately.

The AT&T here I wake is always staffed with people who like to put you first. I have been to other…read morephone stores, even ones owned by AT&T in other areas, and I will say none compare to ours here. I have never once had a bad experience here and I have walked into that building with some whoppers! I won't forget my most recent visit, I was looking to upgrade two phones on my plan. There was a new girl there who immediately walked over to me. She asked what I was in for and when I told her I swear her eyes lite up... i immediately thought oh boy here comes the commissioned sales attempt... but no. She asked me what I had in mind and we sat down and she went over that product with me, never once trying to up sell. I knew about the product and she seemed happy I did my research before coming in. She got me exactly what I wanted and thanked me for my patronage. When I left I felt good but also ashamed that I doubted her integrity when we first staring talking phones. She knew her stuff and never tried to up sell, she had her customer's wants first! And honestly I hope this review can serve as a recompense for my doubt. This store is full of amazing people!

Great friendly service! They helped me with all my needs! Will definitely send my friends to…read morethis location!

Horrible phone service do not buy As Cricket phone service…read moreis out of service for the price you pay

Sometimes buying a phone is as difficult as clothes shopping! There was so many choices and I…read morewasn't sure which one would be the best for me. The knowledgeable staff helped me find the perfect phone and plan for my lifestyle. My monthly payment is way cheaper than my former carrier, and I couldn't be happier with the service!

I went into the Marquette Spectrum store after spending 4 hours the day before talking to the Ai…read morehelp line. A totally despicable experience. After being told my phone would need a factory reboot (Samsung...wipes your phone) or a network reboot (Spectrum...not so invasive) by the AI help lines,I walked into the Marquette Spectrum store looking for a friendly face and found Lucas. He was friendly, helpful and informative. In short order he had the gunk cleaned out of the speakers which was causing me not to be able to hear. For good measure he discovered my very cracked screen was protector I had forgotten about and even though the screen did have a small Crack it was manageable. Lastly Lucas and everyone was friendly and kind to a technologically challenge senior and even offered some tips for dealing with the AI phone line. My sincere thanks to Lucas for helping me out.

So dissatisfied with the service provided. picked up a modem drove 2 hours to deliver it to my…read morecollege student and was given and outdated modem/ older model not compatible. So now my college student has to wait for a technicIan to show up tomorrow. Spectrum needs to do better.

need an iPhone battery? get it here! Awesome service...speedy and almost half the cost at another…read moreshop in Cheboygan

As up north this SUCK with tech. As I drop phone off and asked me if want right away and to get…read morenext day UES of course he says part is only 1.5 or so away. And it will not be much as another person needs hers fixed to so split the cost. It was to be 140. He hits me for 180. And the bullshit is I went the next day he wasn't there with a bullshit sign. Home for day be back tomorrow.as I live a hr.plus some away. So have to go back the next day as he don't answer he dam phone 75 percent of the time. Asy wife goes to pick up as he calls at 3:30 phones ready. DONT TAKE to this scammer.