Very poor customer service! I just waited in line at this Verizon store for over 15 minutes. The…read moreline never moved and no one came to say anything or check on the customers in line. Verizon associates in other areas of the store gave no greeting and didn't make eye contact. I'm just trying to get information about returning a phone. So frustrating!

Michelle provided overarching outstanding customer service with our iPhone repair needs. Michelle…read morequickly diagnosed our issues, offered solutions and provided us guidance based on experience. She Rocks. Michelle is an outstanding technician and a credit to Verizon Wireless - Marquette. Give her a pay raise!!!

I had my phone get wet during a kayak trip on Lake Superior. Props to Greg who looked at my phone,…read moretested my SIM card, and gave me good advice. While I was not able to purchase a phone there (as I did not wish to switch to Verizon) it is a testament to the customer service that he was willing to help me.

I went into the Marquette Spectrum store after spending 4 hours the day before talking to the Ai…read morehelp line. A totally despicable experience. After being told my phone would need a factory reboot (Samsung...wipes your phone) or a network reboot (Spectrum...not so invasive) by the AI help lines,I walked into the Marquette Spectrum store looking for a friendly face and found Lucas. He was friendly, helpful and informative. In short order he had the gunk cleaned out of the speakers which was causing me not to be able to hear. For good measure he discovered my very cracked screen was protector I had forgotten about and even though the screen did have a small Crack it was manageable. Lastly Lucas and everyone was friendly and kind to a technologically challenge senior and even offered some tips for dealing with the AI phone line. My sincere thanks to Lucas for helping me out.

So dissatisfied with the service provided. picked up a modem drove 2 hours to deliver it to my…read morecollege student and was given and outdated modem/ older model not compatible. So now my college student has to wait for a technicIan to show up tomorrow. Spectrum needs to do better.

WORST customer service EVER!!! Went in there on 4/1 to buy my first cell phone. Wanted to get…read moreprepaid in case I didn't like it and would not be stuck in a contract. I just wanted to pay for the phone up front in full and try a month prepaid. Got talked into this kyocera smart phone and that I HAD to go on their plan first and be on it 30 days before I could switch to prepay. Went with what they said, me being a first time buyer figured they knew what would work. 30 days goes by, went in there this Saturday, paid off the phone, switched over to prepay, fine. 2 HOURS LATER THE PHONE DIES!! just shut off and would not turn on. Went back to the store, was there for 3 HOURS just to be told the warranty is void because I switched to prepay??? After arguing that I just spent $715.00 there in the last month you aren't going to help me, I'm stuck with a phone that doesn't work? Their response - "yep" and walked away. BUYER BEWARE, SCAM, SCAM SCAM!!!!!!!!

A huge thank you to Jessica at Verizon Team Wireless in Escanaba - we were in the area on vacation…read morewhen we had an issue with interrupted service and she went out of her way to help us get our cell service up and working.

I have been with Verizon for over a decade and I have not had a better experience than at this…read morelocation! I know you can't pick your service representative, but Brooke is truly among the best! I walked into the store and was greeted with a warm welcome and a smiling face. After looking at all the phones, Brooke approached me. She told me about the current offers available as well as the pros and cons of each phone I was looking at and was patient while I was making my decision. I ended up getting the Samsung S7. I asked her about transferring my contacts over and she did better. She was able to transfer all my contacts, photos, videos, settings, wallpaper, literally everything from my old phone on to my new one in minutes. After everything was transferred to my satisfaction, Brooke explained that I could get $240 for my old phone if I restore to factory settings (which she did for me) and trade it in. Between the current deal and trading in my phone, I ended up getting the phone for free! I definitely recommend this store as it was clean and the staff was professional and personable. ***TIP*** If possible use the "popular times chart" on google to plan your visit. My family warned me that it is busy, but I went at 1000 and I was helped immediately.

The AT&T here I wake is always staffed with people who like to put you first. I have been to other…read morephone stores, even ones owned by AT&T in other areas, and I will say none compare to ours here. I have never once had a bad experience here and I have walked into that building with some whoppers! I won't forget my most recent visit, I was looking to upgrade two phones on my plan. There was a new girl there who immediately walked over to me. She asked what I was in for and when I told her I swear her eyes lite up... i immediately thought oh boy here comes the commissioned sales attempt... but no. She asked me what I had in mind and we sat down and she went over that product with me, never once trying to up sell. I knew about the product and she seemed happy I did my research before coming in. She got me exactly what I wanted and thanked me for my patronage. When I left I felt good but also ashamed that I doubted her integrity when we first staring talking phones. She knew her stuff and never tried to up sell, she had her customer's wants first! And honestly I hope this review can serve as a recompense for my doubt. This store is full of amazing people!

Great friendly service! They helped me with all my needs! Will definitely send my friends to…read morethis location!

So many people don't know this place exists in Iron Mountain. Check it out! Cricket runs off of…read moreAT&T towers for significantly lower prices!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Iron Mountain store today.

Would give zero stars if I could. Yes, this is one of those reviews. Went to this business to fix a…read morebroken screen, filled out paper work with contact info and spoke to whoever was managing the front desk and was told I'd be getting a call within 3-4 days but never heard back. Called a week later to be told that the part was never ordered and there was no record of me ever being there and am still waiting to here back from customer service almost another week later about their poor service. I would STRONGLY recommend people to avoid this business.

Very impressed with the service I received. I brought my phone in to be fixed and then found out we…read moreneeded another part. They had the part shipped overnight for me and went out of their way to return my phone to me the same day. Will be doing business with them in the future.