Very poor customer service! I just waited in line at this Verizon store for over 15 minutes. The…read moreline never moved and no one came to say anything or check on the customers in line. Verizon associates in other areas of the store gave no greeting and didn't make eye contact. I'm just trying to get information about returning a phone. So frustrating!

Michelle provided overarching outstanding customer service with our iPhone repair needs. Michelle…read morequickly diagnosed our issues, offered solutions and provided us guidance based on experience. She Rocks. Michelle is an outstanding technician and a credit to Verizon Wireless - Marquette. Give her a pay raise!!!

Would give zero stars if I could. Yes, this is one of those reviews. Went to this business to fix a…read morebroken screen, filled out paper work with contact info and spoke to whoever was managing the front desk and was told I'd be getting a call within 3-4 days but never heard back. Called a week later to be told that the part was never ordered and there was no record of me ever being there and am still waiting to here back from customer service almost another week later about their poor service. I would STRONGLY recommend people to avoid this business.

Very impressed with the service I received. I brought my phone in to be fixed and then found out we…read moreneeded another part. They had the part shipped overnight for me and went out of their way to return my phone to me the same day. Will be doing business with them in the future.

So dissatisfied with the service provided. picked up a modem drove 2 hours to deliver it to my…read morecollege student and was given and outdated modem/ older model not compatible. So now my college student has to wait for a technicIan to show up tomorrow. Spectrum needs to do better.

I was not impressed. Apparently, new customers are more important than existing customers for the…read moreMarquette MI Spectrum. An associate of Spectrum in Marquette informed me yesterday that I would need to order a phone and have it delivered to my house since the phones they have in stock are reserved for new customers.

Requested a technician out because we "can't connect to gateway". Supposed to be out from 8a-12p…read more It's now 2 hours passed, called the customer "service" and was told the following "technicians are allowed 12 hours to respond and we won't call them because they're off doing something 'important'." My time is important. I pay money for this service and now an ENTIRE day had been wasted because a paying customer isn't important enough. Shit work.

From the owner: AT&T is an Internet service provider in Marquette with broadband Internet services to connect your…read morehome to high-speed Internet so you can surf and find all your favorite things online. In select locations, we also offer AT&T Fiber which powers our fastest Internet speeds. But we're not just about Internet. We offer all kinds of products and services to connect people to what they love. Because we're a world leader in communications, media and entertainment, and technology, we can create some of the best entertainment and communication experiences in the world. We're a TV service provider with products that include satellite TV (DIRECTV services and DIRECTV packages), streaming television with DIRECTV NOW, and fiber-optic-based U-verse TV service. Our wireless phone offerings include devices like cellphones and tablets; wireless plans for data, talk, and text; accessories for smartphones; wearables like smartwatches; and other connected devices. Shop online or visit an AT&T store to learn more about all we have to offer you.

I had my phone get wet during a kayak trip on Lake Superior. Props to Greg who looked at my phone,…read moretested my SIM card, and gave me good advice. While I was not able to purchase a phone there (as I did not wish to switch to Verizon) it is a testament to the customer service that he was willing to help me.