Had an appointment for eye exam and contacts. The new contacts they gave me were past the…read moreexpiration date. That is illegal. I do not recommend.

They are very unorganized. They told me my contacts were in. I took an entire afternoon off work to…read morefind out they were not in. When I asked why they didn't call me they were very rude. I found another local eye doctor who is organized and never rude.

Have not been impressed after getting my first prescription glasses about a year ago. Still trying…read moreto Adjust lenses so I can actually use them. They do have a nice office and it seems to be well run, and o far they have been open to making changes to my glasses.

my glasses were insecure--the screw came loose and the lens was about to come out…read more I walked in and the optician couldn't have been nicer!! She immediately took my glasses back and fixed them. Not only did she clean my glasses, but my sunglasses too! I was very impressed with her cheerful and friendly attitude- "it just keeps me in practice!"

Terrible. Refused to tell me my prescription on the phone so I could order new glasses. They are…read morerequiring me to pay for a new checkup just to be able to get my prescription to order glasses online. Find a different eye doctor.

Terry, the owner is always great and glad to help out with anything. Today he fixed my Maui Jim…read moreglasses and didn't even charge me for the repair. We have bought several pairs from him over the years and will continue to do so.

A lot of brand of sunglasses! Anywhere from $30 to the expensive name brand sunglasses. Found a…read morepair that was in my price range and the employee was very helpful!

I bought a pair of glasses 3-4 months ago and paid approximately $850.00 out of pocket. Fast…read moreforward the arms on the glasses begins to separate so I speak with them and they suggest I get a new pair under warranty. So the replacement comes in and they swap them out. Then tell me I cannot have the original pair back that I paid for. I wanted them for parts if my pair broke and had no further warranty. I ask what happens if this pair I have now breaks tomorrow and was told that's to bad they did not have a warranty. So in a nutshell I spend a grand approx. on exam and glasses, receive a pair that break within months receive a identical pair that potentially has the same flaw,(time will tell) and am told the next pair will be 850 bucks or the cost of new frames again. I have spent the last dollar of mine for myself, my wife, and my son at their business. My thoughts are if you are only going to warrant the glasses once, and that is fine, then the glasses should not fall apart when they are still new. Lesson learned. Cheap glasses overpriced with service behind the sale.

From the owner: Specializing in: - Contact Lenses…read more- Optical Goods - Optometrists - Opticians - Eyeglasses - Sunglasses - Medical Equipment & Supplies - Optometry Equipment & Supplies

Kelly the office manager was extremely rude to me ive had multiple instances where the staff tells…read moreme that they are trying to help then do exactly the opposite. And treat me like garbage. The first time I had never been there before I had no idea where the location was coming from gladstone not a local here as I was a new patient I ended up being 10 mins late on my first exam trying to explain that I could not find the place even with GPS as the building has a few other business in it. The staff got very upset with me even with me calling ahead of time to try and find the place They acted as if it was a huge hassle to them The second instance I had made an appointment with them no problems with that but I then called to tryed to reschedule for later that day as I was a work and could not leave early I exalplaned to them that my work place was in Carney mi over an hour and a half drive hoping they could be understanding since I was willing to take that long drive agian they got upset when I asked if there was even a 10 min slot I could sneak into right before close they denied then told me that the next appointment would be in September months and months out. I then beg them to get me in so I could get my exam done now they then got angry with me said it was just not going to happen. Completely unwilling to work with me I understand its a business but the rudeness just continued. I ended up having no choice but to make the September appointment. And the 3rd and final problem i ran into. I bought two pairs of glasses at the business one was state aid the other was paid for in cash fully meaning one pair was free and I bought a back up pair just in case which cost $500. 2 years ago . Obviously there was no warranty anymore . 2 years down the road my state aid glasses are completely fine i love em..then the ones that cost $500 have a film that has been completely destroyed making the lenses unable to see out of at all. So I then today i called them asked if there was anything that could be done they were once agian rude they said I should have called sooner even after being told there's no damage on the frame nothing is broken its just the protective film Honestly, I hardly ever wore these glasses. The film just wore off over time. They now tell me I have to buy a new glass. I find it completely absurd that they could not switch my lenses or have protective coding removed I .I was not asking for new glasses i was not asking for anything that could not be done at the very least they werent even willing to look at them and see what they could do. Yes two years is a long time i should have called earlier , but to be treated like garbage for all three of these instances and then they sit there and tell me that they're trying to help me is absurd and foul!!! I'm sure they will comment and say how innocent they are and that all 3 instances were my fault But honestly , they were mean to me to the point to where I have made this humongous review. The Tone in their voice the lack of caring the lack of understanding and the overall Way the staff treated me. DO NOT GO TO THIS PLACE FOR GLASSES!!!

Excellent service, on a trip and someone stepped on my glasses, they were able to straighten them…read moreand reinstall the lens and at all no charge!

Nice and knowledgeable staff. Both doctors know their stuff. What lead to me going elsewhere is…read morethat there always seems to be additional appointments added for no reason. I would come to get my contacts or glasses and I had to meet with the doctor which meant a delay in scheduling to their next opening. Every other place in 30+ years of wearing glasses set you up with an optician so you could get in and out quickly.

From the time I made my first call to setup my appointment, to my first visit, this office has been…read moreover the top. As a first time patient, I had no idea what to expect. This morning I had great care, and overall satisfaction. If you're in need of an optometrist, give them a call!

Great customer service.! Thank you Becca. The store is very clean. Real good selections with…read morevarious price ranges. I highly recommend going there.

Dr MacPhee always takes her time; nothing feels rushed…read more The staff is always very helpful and makes sure all of your questions are answered. Overall, a very great experience, which is why I keep going back every year.