Dr. Iverson is so kind and took her time with my yound daughter, even while the office was bustling…read moreand busy. Everything moved quickly and it was such a relief to find good, quality care right here in Escanaba. I have been in glasses since 5th grade and my daughter has been in glasses since kindergarten. We had travelled for her care, due to some extra needs, but wanted to try local. I am so happy we did, the care was great and the office is very efficient!

Best glasses I've ever gotten but they keep sending me bills in the mail even though I payed in…read morefull when I got my glasses I called them for a itemized bill and they refused to send it to me

my glasses were insecure--the screw came loose and the lens was about to come out…read more I walked in and the optician couldn't have been nicer!! She immediately took my glasses back and fixed them. Not only did she clean my glasses, but my sunglasses too! I was very impressed with her cheerful and friendly attitude- "it just keeps me in practice!"

Terrible. Refused to tell me my prescription on the phone so I could order new glasses. They are…read morerequiring me to pay for a new checkup just to be able to get my prescription to order glasses online. Find a different eye doctor.

They are very unorganized. They told me my contacts were in. I took an entire afternoon off work to…read morefind out they were not in. When I asked why they didn't call me they were very rude. I found another local eye doctor who is organized and never rude.

Have not been impressed after getting my first prescription glasses about a year ago. Still trying…read moreto Adjust lenses so I can actually use them. They do have a nice office and it seems to be well run, and o far they have been open to making changes to my glasses.

upon completion of my contact eye exam that took 2 visits over 3 weeks, and 2 vacation days off of…read morework, for my contact prescription, i was given an eye glass prescription.? So, I as well as my contact provider attempted to obtain the perscription info to no avail, I was told "why didn't you ask for the contact prescription upon completion of the visit"...My answer was, "Thats all i was there for, why was i given anything else other than that" i was then told "we normally give them to you". To have the contact provided to contact them, I did that. Immediately. They then told them (the online contact provider) they would fax it to them, with no release from me, the provider explained that they would need the info first to start an order process they refused to provide that, and faxed the prescription to them regardless....for no reason, with no order started its pointless to fax it, i literally pleaded with them to assist me in this process as i live 1.5 hrs away and coming into the office during regular office hours would require a 3rd day off of work (pto) to remedy their obvious mistake...they refused!! flat out refused! i asked to leave a voice mail for the Doctor, I was told "your talking to her" i asked "is this Dr.Bauer?" the response was "no I'm the voice mail, we don't have a voice machine" with a short chuckle. needless to say the service here is a joke, the compassion is absent, and there is no understanding of patients particular situations. this was my first visit to this office, i will NEVER be back.

From the owner: At UP Eye Specialists we provide a range of eyewear and eyecare services, including:…read more * Complete Optical and In-Office Lab * Large selection of eyewear * Designer frames and sunglasses * Contact lenses * Custom lenses * Free adjustments

The best! Fast, courteous professional service with a smile. I had an emergency with my reading…read moreglasses, stepped on them, and the staff at Downtown Eye Care came to the rescue.

Kelly the office manager was extremely rude to me ive had multiple instances where the staff tells…read moreme that they are trying to help then do exactly the opposite. And treat me like garbage. The first time I had never been there before I had no idea where the location was coming from gladstone not a local here as I was a new patient I ended up being 10 mins late on my first exam trying to explain that I could not find the place even with GPS as the building has a few other business in it. The staff got very upset with me even with me calling ahead of time to try and find the place They acted as if it was a huge hassle to them The second instance I had made an appointment with them no problems with that but I then called to tryed to reschedule for later that day as I was a work and could not leave early I exalplaned to them that my work place was in Carney mi over an hour and a half drive hoping they could be understanding since I was willing to take that long drive agian they got upset when I asked if there was even a 10 min slot I could sneak into right before close they denied then told me that the next appointment would be in September months and months out. I then beg them to get me in so I could get my exam done now they then got angry with me said it was just not going to happen. Completely unwilling to work with me I understand its a business but the rudeness just continued. I ended up having no choice but to make the September appointment. And the 3rd and final problem i ran into. I bought two pairs of glasses at the business one was state aid the other was paid for in cash fully meaning one pair was free and I bought a back up pair just in case which cost $500. 2 years ago . Obviously there was no warranty anymore . 2 years down the road my state aid glasses are completely fine i love em..then the ones that cost $500 have a film that has been completely destroyed making the lenses unable to see out of at all. So I then today i called them asked if there was anything that could be done they were once agian rude they said I should have called sooner even after being told there's no damage on the frame nothing is broken its just the protective film Honestly, I hardly ever wore these glasses. The film just wore off over time. They now tell me I have to buy a new glass. I find it completely absurd that they could not switch my lenses or have protective coding removed I .I was not asking for new glasses i was not asking for anything that could not be done at the very least they werent even willing to look at them and see what they could do. Yes two years is a long time i should have called earlier , but to be treated like garbage for all three of these instances and then they sit there and tell me that they're trying to help me is absurd and foul!!! I'm sure they will comment and say how innocent they are and that all 3 instances were my fault But honestly , they were mean to me to the point to where I have made this humongous review. The Tone in their voice the lack of caring the lack of understanding and the overall Way the staff treated me. DO NOT GO TO THIS PLACE FOR GLASSES!!!

While visiting Charlevoix, I needed a pair of lenses popped into my eye glasses that I had shipped…read morefrom down state. Charlevoix Eye Center - was kind enough to do this for me. They were friendly and speedy. I am glad I went in because now I know if I ever need anything for my eyes - this is the Doctor to go to! This would be an excellent place for emergency eye needs.

We are on the road, traveling through Charlevoix, and my husband needed his glasses repaired. The…read morestaff here is friendly, very helpful and professional. His glasses were repaired on the spot and I cannot recommend this business more highly!