We took our quad in for service. Got it back before we were told it would be ready. Excellent…read morepeople and Nick was great. It had another problem and we took it back in and were treated so well. Again, Nick took great care of my husband Tom. Great place to take your toy. Highly recommend RMS!

We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

I bought a Moto Guzzi from here and regularly get my maintenance items from this dealership…read more Although I do my own work. But, it's good to see them when I need that service light reset. They have had recent changes in personnel. I feel the culture has changed to be more service friendly. This is a local business, employing people who want to contribute to people's motorcycle lifestyle. The prices may be considered high, but it's a niche market, selling some premium brands. But they have one of the best parts managers around who is a moto nerd, seriously, go pick his brain! Keeps him on his toes.

After a disastrous experience at Power Sports I was told I should try Moto Source by someone that…read moreraces. I had just purchased a one year old KTM and wanted someone to go through the bike. I was happy from the very minute I walked in, Rich gave me his full attention, and we came up with a list of items to check. Communications with the shop was excellent, they called me when they had an issue and gave me recommendations to resolve the issue. Such a pleasure to work with these people, I'd highly recommend MOTO SOURCE.

Rich, and Aiden, at Moto Source are the best, I dropped off…read moremy Kawasaki KFX 450 R, with a couple difficult problems. that were definitely hard to track down. These guys are awesome, they never give up on my quad or me, and always kept me up-to-date and answered any concerns or questions that I had. they definitely treat you like family, and are very professional and trustworthy. They got my quad up and running. Highly recommend Rich, and the team at Moto Source. Thanks again Rich.

I just recently bought a water toy from these guys (thanks John) and all I can say is the…read moreexperience was better than expected. Dealers usually have the reputation of being called Steelers, but it's so refreshing to see a dealer that actually cares and gives you realistic numbers so that we can afford our toys. I used to drive to Northern California to buy my stuff because I did not know that this dealer operated in this way, they will always get my business moving forward because of their honesty and amazing Customer Service.

Ryan the sales guy really took care of me and got me a great deal . Adam in parts got me what I…read moreneeded . John the boss delivered and showed me all I needed to know about my new side by side. He was also able to address all of my concerns. I am very happy with my experience at Kawasaki of Reno . Thank you!

I have been a customer of Custom Truck Accessories several times, each time is was a very rewarding…read moreexperience! The team there installed a roof rack on top of my Leer Cap, they did excellent job. Separately I came in cause my Leer Cap door was not locking or unlocking w my key fob, the team quickly diagnosed and fixed it at no cost! Love this place!

Had a chip installed not long ago, and gave a raving review…read more Fast forward to a week and change ago, and dropped in as I was having trouble with it. I was readily helped, and the guy couldn't figure out what it was. He called the company, and they were at lunch. I was told I'd get a call back after it was figured out. I called later that day, and was told I may get a call by the end of the day. That guy also took my number. I never heard a thing and as previously mentioned, was a week and change ago at this point. There were 3-4 other people at the front, in addition to the guy who helped me. So. No delegation of ascertaining the information for a phone call? Busy I understand, but not following up on a simple call I don't. Upside, I'll never step foot in there again. Customer was great until it wasn't.

Great guys, super fast and very helpful! They offered some tips on installation and got my parts…read morequickly and were very friends. Zach was extremely helpful.

ORW is fine, but they really need to work on their stock levels. It's nice to be able to order some…read morestuff local for pickup but you are waiting a week or so for 90% of what they offer, and the problem with that is that I can overnight things from Amazon for the same price or maybe less.. But man the last time we went in, the guy at the counter was so pissy and grouchy that I don't think I can even bring myself to going back, I'll hit up Summit or Amazon..

This crew does an amazing job. They do great repairs and are quick to get the work done so you can…read moreget back on the road Excellent customer service

I took my car hauler to them for wiring and winch install. They went above and beyond my…read moreexpectations. I highly recommend this business. I will say I paid more than I thought would be the cost but all else being equal they were great

Excellent people to deal with. My go to mechanic from now on. Helped me out of a bad situation with…read moremy truck.

I brought my 2005 Toyota RAV4 in for a radiator and hose replacement. What I appreciated most was…read morethat they were willing to provide a rough estimate based on the information I gave them, even before seeing the vehicle. I understood that the final price could change if additional issues were found, but having a ballpark figure helped me plan and compare my options. The team was professional, answered my questions, and completed the repair successfully. It's been about a month since the repair and the radiator has been working great. Overall, I had a positive experience and would recommend them to others looking for automotive repairs.