We took our quad and dirt bike in and although it did take almost a month to get them back and…read morefixed- they did a great job. We can finally ride our bike and my daughter has her quad back so thank you Reno motor sports. We will be back in soon for some oil!

I've been going to RMS since they opened in 1996. Ziggy and the crew have always taken good care of…read moreme and done the best they can.

I love this shop! The staff always make me feel comfortable, take the time to answer all of my…read morequestions, and help educate me on the best options for my bike. Their prices are very competitive, and they always get the work done quickly without sacrificing quality. I highly recommend them to anyone looking for honest, knowledgeable, and efficient service!

Charged for parts that were not installed: turn signal switch installed and charged for a complete…read moreassembly. Technician named Stryker is not an honest person.

Just bought this fantastic bike at BMW Motorcycles of RENO from John, Sales Manager, there was a…read morelarge selection available, after we agreed on the price, the bike was up front and ready to pick up, the Service manager gave me the rundown for the break in period, nice people. Dax was a big help also.

I hate this place. The only reason I stepped foot in here again is because Euro Cycle bought out…read morethe BMW dealership in Reno and I had zero options for warranty work on my bike. Captive audience. They know it too... I booked an appointment over a month out. Two open recalls. I told them exactly what was needed when I scheduled. The guy on the phone assured me they "do this all the time." Cool, sounds easy enough. Show up day of to drop the bike off. Intake guy types around for a few minutes, looks up and goes yeah we're gonna need to order parts, did you want to come back? I literally could not believe it. This is a scheduled appointment for recalls I told you about when I booked. His response was basically a shrug and sorry we dropped the ball. Then he goes just leave the bike, parts should only take a few days. So I left the bike. Big mistake. Two weeks go by. Nothing. Three weeks, still nothing. I finally call and sit on hold for 20 minutes before giving up. Call back, get a sales guy who has nothing to do with service and leaves a message for them. No one calls back. Shocker. Another week. I call again. Actually get someone this time who tells me parts are on the way, just delayed from BMW. Okay whatever, fine. Another week goes by and I've heard nothing. Call again. No one in service ever picks up so the sales staff keeps taking my messages. Nobody calls back. Ever. I'm starting to wonder if service is even a real department or just a room full of unanswered phones. Five weeks in now. Two of those weeks spent just trying to get a single update on my own bike. Some manager named John keeps surfacing long enough to tell me he'll take a message and then disappears completely. Never calls back once. Then I finally hear from someone and they let me know they ordered the wrong parts. But it'll definitely be ready next week though, don't worry. Week six. They call Friday and say it should be done by end of day, Saturday at the latest. Weekend comes and goes. I call Wednesday, John takes a message. Call Thursday, get told it's scheduled for Friday and will be all wrapped up. Seven weeks. My bike sat at Euro Cycle for seven weeks for a scheduled recall repair. Friday comes and goes with no call. Saturday someone finally calls to say it's ready. I have never dealt with a more incompetent group of people in my life. No communication, wrong parts ordered, appointments that mean absolutely nothing, and a manager whose only job apparently is to collect voicemails and ignore them. Oh and they raised all the prices after buying out Sierra. So you get worse service and pay more for it. Really something. All my bikes are going to A&S in Roseville from now on. If you have any other option at all, go there instead. Worst dealership in Reno and that is saying something.

So happy with the work custom cycle did on my lowrider ST, they treated my respect and listened to…read morewhat I wanted done and never questioned or second guessed me because I am a female

MY SAVIORS.. fantastic people and place. Came over the mountain for street vibes and my front wheel…read morespokes had come out of true when I arrived.. I thought my whole weekend was ruined.. carson custom got me right in the next morning when they opened and got me fixed up fast and didn't kill my pocket book.. it's hard these days to find trust worthy honest shops. But here's one I will be loyal to for life and I will recommend them to everybody in or going through the carson area.. thanks again carson customs. You saved my vacation trip and possibly my life..

Love these guys... i've always gotten great service from Motosport Express- from simple oil…read morechanges, flat tires fixes, to last minute mechanical problems. They have saved me on more than one occasion!

Great local business that has taken really good care of me a few times. They once made a mistake on…read morea repair they did for me, but as soon as I let them know about they were super quick to offer to make it right and did a great job. I've had them do a handful of things for me and have only have ever had that one issue that they corrected. This would be a five star review if they didn't make the mistake in the first place. But 4 out of 5 is still great and I'd have no problem trusting any of my motorcycles to them or recommending them to friends.

I was out ripping up the dirt at Chickadee, when i got a rear flat. Pulled up to F@S Powersports…read moreto see if I could get a tube. Not only did Kody have the tube I needed , but he had it changed out in less then 15 minutes and I was back on the trails by lunch. Thank you guys very much!

It's great having a local shop to go to. Thier staff is friendly and knowledgeable, its a much…read morebetter experience than some of the other shops in town.

I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

This is for a phone order. I ordered leaf springs for my second cj7 80 jeep and was told there…read morewould be an additional 19.95$. Was told by the lady that because it is bulky and oversized and weigh more. Wow! This is new to me nonetheless I ordered and when they arrived I was expecting 2 leaf springs in a box. Well they were not boxed and loose , individual ones. They were left in the dirt and pebbles, all scraped up. Yes I know they will get scraped and dirty but can I be the one that foes that? Nothing bulky or heavy or even oversized about them. Ironically I purchased a engine hoist ( cherry picker) from a competitor of yours and no extra charge for delivery. Now that was bulky oversized and weighed at least 75 lbs. if summit would care to look at my account of how much I have spent in the last two years!! Guess I am not a good customer and will start shopping around. Which I never did before I only contacted summit first and never shopped around. I get it with the fees being more fir deliveries but don't tell me they are bulky, heavy and oversized and then send them loose. I am 65 and picked one up with one hand!!!