This is the only place near Raleigh that has Yamaha and Honda dealerships, plus they will gladly order you any parts for Kawasaki and Suzuki from their other location in Smithfield. They are expanding, adding another location soon on Glenwood Ave. in Raleigh. They have been at the Garner location for many years and you can depend on them being there for your service and parts after you buy. They have a lot of salespeople and mechanics, so you are not stuck with just one guy like some other dealers. They have free food and bikini bike washes some weekends, and lots of demo weekends. These are nice folks and you won't find a better deal in Raleigh! read more

TPS truly values the rider. They take pride in presenting the best total package of information available on the bikes they sell and they will bend over backwards to make sure you are satisfied with your ride. Chris Norris was my salesperson and he was very helpful and patient with me, even though I was probably a more difficult customer. You will hard pressed to find a store with all the personable experience that TPS of Garner offers! read more

I recently purchased my second bike from TeamPowersports. After picking it up and riding it home I was having trouble accelerating when I hit the throttle. I called Shae, my sales guy, and he said to bring it back in. He talked to Donald, the sales manager and and they talked to Rich, the service manager. Rich suggested leaving the bike for a few days so they could get the bike "right". Came back a few days later and the bike was running great. Just needed a tweaking with the needle in the carburetor. Took the 1300vtx out for a spin to Lake Gaston and had lots of fun and she rode perfectly. Going to hang onto this bike for a while but would consider buying another bike from the TeamPowersports. I was impressed by their response AFTER THE SALE which is as important to me as buying a good, safe, responsive bike. read more

Had a great experience at the service center for my Honda Rebel. Totally helpful and friendly staff; Ricky at the front desk, explained my warranty, all the work to be done, and possible payments plans, plus the work was done jiffity quick! To be honest, before I went there and had read other reviews on this site, I was a lil unsure about going there, but when I went there in person their great service wiped away any doubts I ever had about going there. So I wanted to put in a good word for the folks there. I will def be back. read more

I went in to get my bike inspected. For starters, I stood in line at the service desk for 20+ minutes (there were 3 people ahead of me on arrival). THEN, the service advisor sent me back out to my bike get the mileage. That's actually the job of the inspector... In the middle of writing the repair order, this clown takes a phone call and proceeds to spend several minutes telling the caller all about a degreaser he/she should use to clean his/her bike - available at The Dollar Store! I finally leave. I come back 2 hours later to find that my bike failed inspection because the license plate bulb is out. "Okay", I say, "put a bulb in it." The P.O.S. service advisor says, in a very condescending tone, "We don't work on '83's." Absolute worst customer service I have EVER experienced. I have been an automotive service advisor/manager for 25 years. I know how customers should be treated. These clowns desperately need some training in that regard. On a side note, just because I ride an older bike, don't assume I am a second class citizen... or that I don't have 2 other bikes at home that now won't be going to your shop... or that the guy with me doesn't have NINE bikes, and won't be darkening your door, either... or that I won't cherish every opportunity to tell the world what a terrible experience I had. read more

This place sucks, I took my bike for repair 3 weeks ago they told at first it will only take a week from one week took 2 weeks from 2 weeks 3 weeks and they won't call u to let u know why the waiting if u don't call them, when I call them they keep claiming they waiting on parts, then it seems only one person can answer your question and that is the tech working on your bike bc the service manager don't know jack what is going on ( can't understand how is a manger) they claim is a dealership but for being a dealer they r extremely slow, and have no order, don't get me wrong they r some good people there but it depends extremely who u talk to bc not all them have customer service, but this place sucks, they charge like a dealer but they don't work like a dealer they r slow and have no order, read more

I have always wanted to purchase my dream motorcycle for a number of years and when the opportunity came about, I researched the competitors and found out that Honda Motorcycles and Team Powersports were "right up my alley". Great service, outstanding employees, knowledgeable technicians, and an excellent outstanding experience. They make you feel like one of the family. The only disappointment was when they said that they were not going to work on the Gold Wing 1500 Series any longer. They did give me someone who may fix my problems, but I trust this company to handle my situations. read more

I just need to report this to help out someone else. maybe that will make me feel better about my experience. first, they lost the work order, so work didnt start for 3 days. nobody called. I did. they treated me dismissively. ok. I was *ok* with that. then they couldnt find the problem, so I had to help them in their t. shooting. they finally ordered a part, now its been almost 2 weeks. the whole time, I had to call them. they said they would call, but didnt. They finally got done..again, I had to call to find this out. they left oil all over the engine area(spillage) they also OVERFILLED the oil...by a lot. at no time did I get a sorry. they finally took some money off the bill. now im taking it to a decent shop to get it re-checked out. at my expense. Im not saying they are like this all the time, I dont know, but I bought my 4 wheelers there, and both service experiences were like something from a sitcom. PLEASE stay on top of them, or better yet, go somewhere where customers are treated with respect. read more

TPS is the worst Honda certified service department ever and should not be certified to work on anything with the Honda name. I dropped off my 2012 Honda Rancher with only 344 miles on 7/21/16, the ATV would only go into reverse. Six months later I picked it up on 1/6/17. I was told "It's not right but just ride it anyway", they couldn't pin point the actual problem but they had it going through all the gears. I drove it around the yard a few short times and it was 3 months before I finally took it out on a trip. And I became stranded after 30 minutes of riding. Once again it was not shifting correctly. I returned the bike to the shop on 4/19/17. As of 8/15/17 the shop still did not know what was wrong with the machine but the transmission was rebuilt 2-3 times, the engine was cut open, wiring harnesses were replaced, and the list goes on and they still could not fix the machine. Parts were just thrown at the machine for over a year before I finally decided the machine was not a POS - it is the service department and that arrogant service manager that are the POS's. So I finally picked it up on 8/15/17 from TPS (it would only go into reverse- just like when I dropped it off on 7/21/16) and immediately drove to Sanford NC to the Honda dealer and they had it diagnosed before it came off the trailer. Spent 3 hours on it, replaced 1 part and 1 fuse and the machine is running great! I have sent them a list of all the various items you replaced so they can reassure me that you didn't completely F- my machine up. But it basically boils down to the fact that you stole 1 year of riding from me and countless hours with my children doing what your company promises I will get if I own a Honda. You failed, and failed miserably at keeping that promise. I have MS and Crohn's disease and you just robbed me of 1 year of riding with my children and husband. Shame on you! One year to me is a little different than a year to others and how dare you steal that from me. I plan to urge Honda to revoke your certification and I urge anyone with a pulse to not go anywhere near your shop or listen to any of the BS that comes out of the Service Manager's mouth. Arrogant, rude, and down right sorry. Shame on you TPS, you promise fun to all and only give out BS sandwiches. On another note, High Praise to the Honda Suzuki Arctic Cat of Sanford! Find them @ http://www.hondasuzukiofsanford.com. They were able to diagnose my machine before it came off the trailer and had it fixed in 3 hours with the replacement of 1 part and 1 fuse. Suck on that TPS. Your service dept is full of part swappers not mechanics and the service manager is just a monkey in a black jacket. Thank you Honda of Sanford!! Happy to be rid of you and I will never darken your door step again. I also plan to share my experience to everyone I come across at Busco and anywhere I ride for a long...long time. read more

a few experiences so far. 1st I agree with all other reviews that you go there and wait forever before anyone acknowledges you at the service/parts/or sales sections. it takes a long time for service to ever call back. first bad service experience was taking a not running used bike i had just bought that sat a long time to them. simple carburetor cleaning. they charged $40 labor to replace the battery. the old battery held charge enough for them to do their work but i didn't realize they charged $40 labor for battery replacement till i picked it up. the actual carburetor service was shoddy. choke was loose and barely worked and bike still had difficulty running. i thought maybe they did best work possible without replacing carburetor. i rode it every weekend and ran the engine every weekend during winter. middle of winter it would not start with fuel pouring out of carbs. in the spring i took it back to them. they said needed carb cleaning and new battery. this time i said i would replace battery myself. they did carb cleaning and the tech did a great job. runs strong like new. sooo .. first carb cleaning was done poorly. i didn't replace battery and its been starting like a champ no problems. i am very happy with the carb work. very strange problem .. before i took my bike there for the carb work .. my bike had a factory helmet lock. after i picked up my bike, i go to lock my helmet and its missing. just totally de-installed! i called them and said it was missing and they said they have no idea because they did not work on the back of the bike. makes no sense because you have to unlock the lock to remove the screw to de-install. wont just fall off. possible that they damaged it somehow and removed it to hide the fact or maybe someone there needed one and thought they could get it re-keyed for their bike. i feel they have some good guys but too busy and too many people working there that are not properly supervised. all points to poor management. if they want to act like a big auto dealer like Leith Nissan, they need to put the money into the people and service. i probably will be trying their competitors and small backyard garages before going back. read more