Went to go look for a car. Just window shopping and it was my first time. Victoria G. did a great job asking the right questions and figuring out what car best fits my needs and budget right away. During the test drive she even showed me all the different features of the car to help my decision. Afterwards we sat down and she took the time to really help me understand the numbers. From the different dealerships I visited today, she made this big decision a great customer experience.. Alex B. helped out a little bit too but was too pushy. Alex did suggest lots of options but refused to listen to us when we said we werent interested numerous times times over several hours. You can tell he has lots of experience as a shark so beware read more

I brought my 2018 Leaf in on 10/11/21 an it was found that the front left wheel had axle splines issues. Every time you came to a stop or accelerated, the left front wheel would knock and pop. I had 49,269 miles on the car at the time. Fast forward to today 01/21/2023, and I am experiencing the exact same issue on the same wheel. All be it, not every single time. Figured, "hey its doing it again, lets get it looked at immediately". But now I have 65,000 miles, and I am out of Warranty, it is not covered. Your dealer wants $195 to just look at issue then give me a quote to fix. For a issue that Team Nissan has "fixed." To me that is called gouging a customer. I thought Nissan was better than most of the dealerships in Oxnard. Nope! They are exactly the same. 1st: make an appointment and drive from Fillmore to Oxnard, just to have to talk to a specific service member, even with 4 other Service reps who could have helped. 2nd: Find out that an issue that they fixed a little over a year prior, is no longer covered and they want $200+ to potentially "fix it" again. The Leaf is a great car, but with all the other non Tesla competition out there now, I would think twice before looking and buying Nissan again if this is how they treat customers. No loyalty from them, I'd don't feel I owe them either. read more

The service people are friendly. This is a large dealership, has a large service center and the only one between Thousand Oaks and Santa Barbara. I'm a bit of a gear head and take good care of my cars so I'm very familiar with my cars and how service departments operate (as well as trouble shoot problems). Now days I don't mind taking it in to get work done on minor services. I wanted to get a synthetic oil change, new oil filter and wanted to change the power belts on my 350z. Power belts cost $160, synthetic oil change/filter $70 and air filter $26. I know I could have done all this myself for $100 or at an independent for $200 but I also wanted to visit the premium dealerships on that block while I waited. They called me when the car was ready. They had it washed (sometimes they don't). They do the usual check list. I check out all the work at the dealership before I drive off. I checked the belts, they were in fact new and the tension was OK. I also checked the coolant reservoir and it was filled to where I filled it the day before because they usually have to move it to get to the tensioners to replace the two power belts. Oil cap is present and screwed on. Good! Like any service business they try to upsell preventative services such as getting an injector cleaning, replacing the battery nubs with non-corrosive ones and this time an air filter. So I checked the battery and found the contacts were in fact non-corrosive ones already and looked fine. Nice try! (the service guy was there to see this as well) and I definitely don't need an injector cleaning. The one thing they were accurate on was the intake air filter and indeed I could use a new one so I purchased one. A for effort in the upsell department, 1 out of 3 on what I actually needed. I experienced friendly and satisfactory service. I will return to them for future services. read more

Took my car in for a diagnostic and oil change dealt with gentleman named herb Lopez long story short he called me car is ready for pick up when and picked it up and as I drove I realized they didn't do and oil change on car had same old sticker with the miles on I send him a text back no reply what so ever read more

I was surprised that there was not a huge wait sue to COVID. My service representative, Alfred was waiting for me. He surpasses my expectations. He did a full check on my Rouge. I was taken care of in the same day and was followed up with a part they needed to wait on. read more

I Purchased a new car from team Nissan in October 2020 and I had the best experience the customer service was extraordinary, nobody was pushy they were accommodating and spoke actual layman's terms so I didn't feel silly. I love my car, like really love it I couldn't be more happy. I don't drive it much because I'm working from home so I got it in for its first service yesterday. The customer service was fantastic, the service department was fantastic and my car was in an out in a very short period of time and I feel very safe In everything they did to go over it and ensure that my car is driving well :-) I highly recommend this car dealership and I think my car is just adorable. Thank you very much Team Nissan read more

Purchased a Nissan Murano from Team Nissan and Donald Reyes was my sales representative and what an amazing sales guy! He and Ivan in finance were completely knowledgeable, made me feel comfortable and at ease, and made the process completely hassle free. Donald even followed up and followed through with promised actions and next steps to ensure my car buying experience was a positive one. I'd like to thank both of these guys for helping me and making this process not suck like car buying usually is. Awesome job. read more

Andrew in sales was amazing! I would recommend seeing him. Although the finance Director was very very rude and didn't explain anything while signing papers. Team Nissan needs to get people like Thamara (previous finance person). Daniel in the service department is amazing! He is caring and will take good care of you when you go. read more

I don't normally go leaving bad reviews, but I really want to share this unpleasant experience with Team Nissan. I went in on a Saturday morning to get my car looked at for a weird noise it was making. When I arrived, there was Team Nissan gentleman directing me where to park. As I parked inside, the same Team Nissan guy noticed the noise my car was making. He made me pop/open my hood and checked what the noise was. He asked if my car was over heating, which it wasn't over heating just making a rattling loud noise (I explained that to him). He told me to turn my car off and wait by my car until a service consultant can help me. That's where David Rivera stepped in and brought me inside. I explained to him what was going on and we went back to assess the noise, but my car was no longer making the noise. I told him that the other Team Nissan guy heard it when I came in and he ignored that part. I would think he would get his coworkers insight into what he had heard and evaluated but unfortunately, he didn't. David proceeded with the process of getting my car inspected by a professional technician to verify the problem with the noise. I approved the diagnostic fee and agreed to leave my car over the weekend for it to be looked at Monday morning. Monday morning came along and still no news on my car. I called David on Monday afternoon, and he said my car was not ready and that there were a lot of people before me in line. I was very unhappy since I needed my car for work the following day. I asked about a rental car, and he advised me I would have to pay. I let it go and managed transportation for the following day. Tuesday comes and David calls me in the afternoon letting me know the noise is coming from inside the engine and he needed 3 hours of labor time ($206 per hour) to get to the problem and that the issue might not be covered by warranty. I agreed to the 3 hours of labor since I really wanted to resolve this issue. Later, that day he told me it was due to debris and the in-cabin filter. Keep in mind, I don't know much about cars, so I rely on my service consultant to help me out. I mean that's what there for right? I picked up my car later that day a bit disappointed for the $626.16 fee but relieved knowing my car was good now. I got back home, and it was still making the noise. I immediately called David back letting him know, he advised me to bring it back. So, I rushed back to Team Nissan. When I got there my car was no longer making the noise. David said he didn't hear anything and said my car was good. I felt so humiliated by David. He made me feel like I was crazy and didn't know what I was saying. I ended up taking my car back home, I had no other choice after being humiliated. Friday came along and my dad was riding with me when we heard the noise again. I stopped and video tapped what was going on underneath my hood. I called Team Nissan and advised to talk to the supervisor. I spoke to the supervisor and explained to him what was going on and how unhappy I was with how David handled the situation. He advised to bring the car in along with the video. As I got there later that day, David proceeded to help me once again. Keep in mind I was with my father. I showed David the video and he said that wasn't normal and that he would have it looked at immediately. I told him "I told you David about the noise." He ignored my comment and told me to wait in the lobby. An hour passed by, and David said it's the fan assembly that's making the noise and needs to be replaced. He mentions to my father and I that he doesn't know if it's covered by warranty. You're a salesman and you don't know what's covered under warranty? Of course, the part is not covered under warranty, and it cost $493.00. At this point, I'm just so frustrated with how David and Team Nissan handled my situation. Not only did you guys waste my time and took my money but also humiliated me. As a person who works in sales, a service consultant should be the first contact you reach to when it comes to your car repairs. There should be a type of relationship there, in order to build that continued business. Team Nissan, you have lost a loyal customer due to this. I really hope Team Nissan reflects on this and provide some necessary training to the service department. read more

Horrible customer service from the sales department!!!! They pressure you to buy a car even if it's not the color you want. Then they try and sell you one that's in transit without physically seeing it. Then when you start to walk away then they get mad and start to treat you like your just dirt under there feet. Stay away from team Nissan. read more

I will probably always stick with Nissans and the Oxnard Team Nissan Service Department is the main reason for that. They are professional, efficient and I never feel like they are trying to gouge me, like I have with other car mechanics. They've kept my 2011 Cube running like a top since I bought it brand new 9 years ago. I feel very comfortable and at home there and in my old (paid off) reliable cube. I really am grateful to have found them. read more

After all that has happened they have the nerve to charge me $375!for work that Nissan American did for free. I disputed this and will update They are crooks be aware. Go to a different Nissan place for your needs read more

Raymond is the best and will work with you to get the best service for your car in a timely manner. Highest recommendation. The only reason why I'm giving this a 4.0 stars is that the waiting room is bare due to COVID19 and access to coffee and refreshments are no longer there. read more

Our sales person Paula was awesome got us in a great car at a great rate really went above and beyond our expectations 5 stars isn't enough for how helpful she was read more

So I had an apt today for 3. I decided to leave work early because I spoke to Mitch Freeman yesterday about buying a used car. I filed out the credit app and got a phone call from Mitch within 20 mins saying he can get me into a car no prob. As I was saying I got off work early went in there spoke to Mitch for about 15 mins until he said he couldn't do anything for me.. WOW! These guys say they're the best over the phone and saying lies just to waste your time. I will never go back there again and I hope whoever reads this will decide to go to a different dealership. The sad thing about this whole story is I bought my first car from them back in 2013 and this is the way I get treated. Don't waste your time, not worth it. read more

Easiest transaction ever. Edgar was extremely knowledgeable and helpful. He is a credit to this company. He brought the car out to me in Santa Paula and explained everything thoroughly. If you are in the market for a car, make sure to ask for Edgar. read more

Quick shout out to the great service I experienced today. Traveling south and needed new windshield wipers. Stopped in to see if they had time to install. Purchased new wipers and they installed at no extra charge. in and out in fifteen minutes. Staff were friendly with great customer service. I don't live in Oxnard but will consider this dealer if I ever need new car. read more

Marco & Hugo in parts are the best. Courteous, professional & friendly every time I have worked with them. They know their stuff and will help you any way they can. Top tier parts guys. I appreciate the way they handle business. read more

Great Customer Service, they got me in an Diagnosed the problem and fixed the issue An got me on my way quickly. Everything was under warranty. I can't thank them enough. read more

Great place to buy a car. If you're in the market for a Nissan, Paco Mendez is the guy to ask for. He knows his stuff, he's straight forward and he plus his manager Salvador got us a good deal on our new Nissan with no real hassles. Thumbs up! read more

Stay clear from the service department the worst service department I've ever encountered in my life. Bad customer service. I live in Fillmore and I rather go to the Simi Valley One. Much better service and very professional read more

I had a really unpleasant experience here with the finance manager and sales consultants Donald and Max. While I understand that Team Nissan is a business and needs to make a profit from sales. Consistent efforts were made to try to convince me to pay 30,400 for a 21,840 dollar SUV listed online. I'm aware of the sales tax and we did the calculations ourselves. I have good credit and had a reasonable down payment and a monthly payment request so this was just very dishonest and crooked. Aside from that at the end of the negotiation the finance manager thought that I was being rude for speaking up against their attempt to add more dollars to my monthly payment without my consent which ended up costing me 300 dollars more. I wasn't shown my APR interest rate like how I requested in the beginning until the end of the negotiation with the finance manager and upon signing the paperwork. In the end i was humiliated and was forced to defend myself. I decided to try out this dealership for the first time upon the good reviews. I'm not buying another car from here again. Donald and Max were nice guys and I understand that we all have a job to do but the finance manager really got under my skin. Absolutely poor customer service on his part. read more

Sales Team is great! Finance with Mauricio is awsome! Matt the Service Director is great! But SERVICE DEPARTMENT IS HORRID! I have the service package there and I will refuse to step another foot there again! Ill take my loss on that package! They Lie, and say they are performing services they are not, editing the service ticket via text to cover there own, and saying they are comparing issues with new cars on the lots and are not honoring issues without me pressing and going up the food chain! 2nd car bough there and numerous referrals sent, but NO MORE! read more

So I've been contact twice by someone at Team Nissan regarding my review. Both times I responded promptly and then nothing. No follow up at all. This is the worst auto dealer ever. If you want a Nissan go to Universal City or First Nissan. Stay away from Team Nissan! read more

I just purchase a new truck for Team Nissan and it was a great experience. I had the pleasure of working with Leonel Jimenez and would whole heartedly recommend him to my friends. I was looking for a specific truck and they went way beyond great service to help me find just what I was looking for. I will be telling all of my friends what a great group of people they are to work with read more

Zach Gallawa was extremely helpful. Tried his very best to get us the best deal and gave us unlimited chips and water. Best experience I've had shopping for a car. read more

I just had some employee by thr name of Rick who came of so rude after I told him I will be holding off to explore other options ( lexus, bmw, Mercedes ) he told me rudly you should have replied my txt and I would not Waite my time calling you. Are you serious ?? Are you guys so desperate to sell a car in the pandemic ???? So unprofessional ans very rude mind you I work a full time job !!!! And he's upset over a text I would never give you guys my business. All you care about Rick is selling a car for a comission check. Care about your future clients more and you probably sell more. read more

Rating -1 for service mechanic. Went in for service and service rep Gilbert was great but the mechic was not. Caused damage to car by putting incorrect cross thread on lug nuts causing to break. Sad to see NISSAN put up with such a negative person on their team. read more

I have Nothing but good things to say about this place. A couple years agoThanks to Francisco, I was able to be approved and got a beautiful Nissan altima. Every time I take my car for service I leave happy, knowing that my car in safe because it was in good hands. read more

I went for an oil change at 15K miles. They recommended I replace my cabin air filter. I declined because I do it myself. I just went to replace it myself at 25K miles and got a surprise: the technician did not replace my cabin air filter when I was in for the oil change at 15K so my AC has been running without it, and more importantly, I have been breathing unfiltered cabin air for 10K miles. Nice. I've been going here for service for over 10 years but I'm done. The service had been declining but this is just too much. read more

STAY AWAY FROM HERE!!! I previously owned a Nissan and getting rid of this piece of --- was the best thing I've ever done. Their customer service is a joke. Save your self a headache. read more

Do not buy a car from here. They don't honor their warranties. When you ask about disputing their decision to not honor the warranty, they tell you there is no process for dispute, you have no recourse, and that the person who made the decision has no supervisor above them. read more

My family had a poor experience with Salvador. My family was returning a leased vehicle and looking to lease another.

The service department and Jason (?) the finance guy are truly awesome and exceptional. I'm a first-time buyer and I'm impressed by the competence and professionalism of the service department when I come in for oil changes and Jason was so helpful and gave me great advice for financing my car. That said, as a first-time buyer, I feel that I was super-scammed by the salesperson. I know that it's a salesperson's job to sell cars no matter what, but it would've left me with a better feeling about this dealership if the salesperson would've been more conscientious by helping a first-time buyer get the right car for the right price. I was nervous about buying and I feel that the salesperson took advantage of my vulnerability and I ended up getting a car that doesn't really suit my needs. Live and learn, I guess. I would like to note that I have been going to the service department here for maintenance and Frank is always so helpful, knowledgeable, and professional. Be sure to ask for him if you go in for your appointment and he'll make sure that you're service is quick and that you get a good deal. read more

Took my brand new car in for a broken hatch lock to Team Nissan because I live in Ventura but I bought the car in Santa Barabara, the hatch was covered under warranty of course but Team Nissan couldn't find anything wrong with and wouldn't fix it I had to take my car all the way to Santa Barabara have it taken care of. They found the problem and fixed it. Then Oxnard supposedly ordered a part and put it on my car but when I looked at it better when I got home it didn't look like they replaced it at all. Terrible service department especially from David Rivera!! read more

Ugh I'm very upset and dissatisfied with Team Nissan service never again will I ever try to get a car from this dealership it's the worst dealership rude salesman and manager they weren't willing to work with me I almost made a deal with them to get a car but they weren't will to work with me I gave 500 down and asked if they could give me two weeks to give the rest of the money So they took my money and had me there for like 3 hours and a half to come back and tell me that I needed to leave more than 500 I was very annoyed and irritated so I told them in a nice mattered way to please return me my money so this guy comes back and tells me that unfortunately he can return me my money because he had already placed it in the save box and that I was going to have to return on Monday for my money that is so wrong and unprofessional!!! read more

Solid place rite here ask for noe I got a 2019 altima sv he does broker work with out breaking u I promise he is the guy to go to for sure hes on ig cars_and _credit_mentor when I say hes the guy to go to I mean it ppl try to break ur pockets not him he understands two ppl can win in a deal doesn't always have to be jacking someone when u go get a ride but for sure tell em david the barber sent u hes solid that's MY WORD read more

I can't find the words to say how grateful I'm to be able to experience the awesome customer service provided by Paco Mendez, he's very knowledgeable not just about soccer but with the products he offers to his clients. He goes on and beyond to keep his clients happy, he explains everything in detail and his honesty is very transparent. Most of my purchase was done over the phone. Thank You Paco for my Monarch Rouge, I Love Her. Thank you, Paco, for your professionalism and your caring heart. I'll for sure hjighly recommend you to all my family and friends. read more

I love the staff at Nissan, they're all very approachable and helpful! I was helped by a very nice lady named Glendy. She was very polite and was able to answer all of my questions and did so with such a positive giddy attitude! I will most definently recommend Nissan and Glendy to friends and family when looking to purchase a vehicle. read more

Trustworthy dealership. Got our last two Versas here (2012 and 2019) and have regularly came in to get maintenance work done... David is an incredibly professional service rep and I really appreciate the time and effort he puts into making me feel comfortable every time I bring one of our cars in. I used to absolutely dread taking cars in for service but they make it easy and are courteous whether you're getting a 50 dollar service or a 500 dollar service. I appreciate them and they've earned a loyal Nissan customer for the future. read more