Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

Understaffed and slow I've seen 3 people leave because of how long the wait. Nobody to says…read morehello to u and put on list. So you end waiting longer. So frustrating. It also would be nice if the store and customer that you call were the same page.

I wish I could give 0 stars. This place has been giving me the runaround for days. One of the…read morephones on my account was not working, had multiple problems. No big deal, it's usually pretty easy to get a replacement. Started online, and the website took me to Apple Care at Best Buy for repair. They couldn't repair it, told me to go to Xfinity for a new phone. Xfinity told me to file an insurance claim with Assurant. Assurant wouldn't let me do that because there wasn't an accident with the phone, it just stopped working and was essentially a defective phone. Called Xfinity, told them what happened and that I was being sent around in circles. They told me that yes, I absolutely do have to get a new phone from the local Xfinity store. I was wary of this because my local Xfinity store had just sent me to 2 different places, but they assured me they would note my account so I would not have any further problems. Went back to this Xfinity office the next day and was given the runaround again. They told me I had to go to the Apple Store in Manchester. I told them I didn't want to do that just to be sent in circles again, because at this point I don't trust any of them. They told me there was nothing they can do for me. Said that the apple care at Best Buy isn't really apple care, and I should have gone to Manchester in the first place. I tried to tell them that their website put Best Buy at #1 on the list of Apple care service centers by she didn't believe me and told me I was incorrect. I'm tired. I'm just going to send my phone in at this point and let them figure it out. Worst service ever!!

Wow, so I am definitely NOT the only one complaining about customer service at this store !!…read more Unfortunately, few people posted the name of the customer service rep. Today I dealt with Chris. R U D E !!!!!!!!!!!!!!!! (To Verizon, and don't post under my post that you are sorry because you are NOT)

I needed to get another "Ultra" fast charger for my Ultra S23 so I went to the Verizon store…read morethinking it would be a simple buy. I went to the store and asked for a Speed charger, not "Ultra" but it was understood that I wanted that fastest charger. The clerk immediately picked out the most expensive FOUR OUTLET REGULAR charger for me to buy. I asked if it was a Speed Charger, as I noticed ALL the voltages on the boxes were the same and he said "Yes". I put down the most expensive choice he deliberately chose to earn himself the biggest commission and got the single outlet one. Took it home and within seconds of plugging it in realized it was a regular charger. It did NOT make the distinctive sound OR color that a speed charger makes. How does a Verizon tech not know that a phone TELLS you when it's a speed charger or not? Didn't they know they would get busted? Anyways, brought that charger right back to Verizon store and pointed this out. They didn't have a SINGLE Speed/Ultra charger in the store! Got my money back and took my business to Best Buy on the Heights and got my Speed Charger for HALF the price of even their SINGLE outlet regular charger. I have more Technical Knowledge than most of the staff and feel like I should be working there or at least paid a stipend for doing tech support on their own products. Verizon store; here is a clue, get some Ultra chargers in your inventory and stop trying to pass more expensive LOWER voltage REGULAR chargers as Speed chargers. The screen cover they installed on my S23 was a joke as well that started coming off almost immediately. Underhanded and aggressive tactics.

Horrible customer service! Switched from Comcast because there was a deal. Tv kept going out and…read morehaving to reset it. Called multiple times and got no where. Went back to Comcast and TDS charged us for a full month and would not pro rate it. Went to pay the final bill online and they had cancelled the account so we had to pay over the phone and they charged an additional $4.99! Will never go back and will never recommend them!

If only I could rate zero or negative, then I might be accurate. Customer over a year, and switched…read moreto a new promotion but staying with TDS. 3rd month in, I get a bill showing about $300 in extra charges. Service reps are pleasant but I'm on my 5th attempt to resolve their screw up as they threaten to disconnect me. Still more work that I'm tasked with and they won't credit me a month of internet for all of tmy time that they have waste. Their customer support IT systems must be awful because the reps can only open cases for the back office in my experience. I would leave them but I'm stuck because I'm a renter. It's hard to make Comcast/Xfinity customer service look desirable but congratulations TDS, you suck so badly that you take the prize!

To start with we moved from one town to the following town and I wanted to keep dish. What a…read moremistake that was! They showed up at new house. The installer said we had to have 2 televisions on wireless. We have 4 tv's same as the other house. He didn't want to go under manufacturered home here. And they keep trying to sell you stuff while they're here as well. Well one week went by and they shut off our wireless joeys no notice. Had no idea what the problem was. Unfortunately, calling them does not help you're talking to someone from El Salvador. They said they shut off the wireless because we weren't supposed to have them. I really don't know the reason why. I have to tell you I will never deal with them again. It's too bad when you have a problem you have to talk to someone from another country. Still not resolved want us to pay for them to turn it back on for the wireless. Time to move on

Having all receivers shut down and restarted a number of times on all boxes for a my number of…read moredays. After 3 days of this I called dish. Not sure if the fix will work but not willing to provide a credit to our $150 a month bill unless it continues. Not happy and like many starting to switch over to streaming via the Internet.

I had Breezeline for years without any issues until I moved to a less expensive service. Only one…read moretime did I have a Breezeline service person at my house, to replace a modem and repeater that had gone faulty. After a kidney transplant, I had to switch to a less expensive internet service, which for the longest time I debated. Finally, I made the switch and Breezeline requestEd the return of their equipment - which they said included the router and repeater which had been REMOVED when the replaced the faulty route. Not wanting to be charged for both, I called Breezeline multiple times to make sure this issue was properly resolved. They finally told me to just return the equipment I did have and that should take care of everything. Not having a printer and unable to drive, I had to order a printer, set it up, return it for another printer, then print out the documentation they required, then mail it. I received an email about a week later saying that the equipment had been received. Then the collection emails began arriving for the equipment Breezeline took back over a year before. Now I have to deal with another company now CHARGING INTEREST on something that Breezeline has had for ages. At this point, I refuse to call Breezeline again because they've had several opportunities to listen to me and make things right. If the "collection" company doesn't listen to me, I will have to pay for a lawyer to make someone listen. Recovering from a transplant and another chronic illness is hard enough... I can't prove that I don't have what was returned to them and I don't need more than the router I have from the new service, which works just as well and at literally half the cost. It is almost as if they are punishing me for going to a new service. Either way, I recommend not using Breezeline just to avoid this kind of blackmailish treatment to a customer who subscribed to them since they were a different company.

HORRENDOUS customer support and poor internet quality that constantly shuts off and turns back on!…read more AVOID AT ALL COSTS!!! Been having trouble with my internet. Moved here 2 months ago and had a tech out twice already with the third guy coming friday. This last customer service interaction was soo bad that a day later I'm still fuming. So last time, its not working. Internet keeps disconnecting everything. I have to turn it on and off for it to work. I start talking to the support lady, she gets a tech out there a few days later. Guy tells me is the cables and "fixes it" within minutes and tells me I'll "never have issues like that again." Not even a week later, same issues except now its permanently off. So I get to talking to the support lady. She tells me she doesnt see a problem on her end because its working. I told her I literally just unplugged it and turned it back on. So she tells me its working fine nothing for her to do. Then the argument ensues. She tells me there could have been an outage that caused it. I ask her if there was any outage in the area, she says no there wasnt. I ask her if it is normal for me to have to unplug my internet to get it to work for an hour or so. She tells me it could be the "pod." No clue what that is. She proceeds to dance around offering up any solution. Telling me the internet is on now, nothing for her to do. So I even said the last time they were pretty helpful and sent a tech right out when I was having the exact same issue. Her response was "im glad you had a good experience last time." Without any solution! So I said can we just skip to the part of the conversation where you help me. She said they don't send technicians out for pod issues. And then boom, internet cuts out again. She looks it up and starts telling me its not the internet thats out because I have a home security system, a playstation, and something else trying to hook up to it. I literally have to tell her all of my devices are not hooking up to the internet even though the thing is online!! Like the modem is blinking its green lights like its working but not providing service! She finally decides I am worthy of an appointment. I pull a Karen wanting to talk to her supervisor. This whole interaction took 53 MINUTES!! Never got a call from the boss either. So again, avoid these guys at all costs!!

I've had no complaints about my TDS service until I decided to switch due to their relatively high…read moreprice. As soon as I cancelled my service, my online account access was cut off and my ability to autopay my last bill was discontinued. This seemed odd. I decided to call them to find out why, it was clear that they would rather make you pay a $4.95 payment fee for paying by phone instead of continuing to collect payment the same way they had for all my past bills. I plan to wait for my next payment then pay via check, wasting a stamp, a check (who uses those any more) and time. Change this policy please.

Worst experience ever! First a technician comes out today and stripes our HDMI plug in on our 62…read moreinch TV. Then when we notified the company RONALD TROYER (RONALD.TROYER@TDSTELECOM.COM) calls me from a cell phone (603) 524-6761 is extremely rude, refused to give me his managers information and hung up on me. Then sales calls trying to offer me a $50 credit for breaking the HDMI port! Seriously? I want to file a formal complaint against Ronald TROYER!! I do want to say the sales rep who called me after was pleasant and she's going to request his supervisors information. I'm hoping to receive it this week. I wish I would've known about all the better business bureau complaints before going with the company! Day one of service and it's already a nightmare!!