Understaffed and slow I've seen 3 people leave because of how long the wait. Nobody to says hello to u and put on list. So you end waiting longer. So frustrating. It also would be nice if the store and customer that you call were the same page. read more

I wish I could give 0 stars. This place has been giving me the runaround for days. One of the phones on my account was not working, had multiple problems. No big deal, it's usually pretty easy to get a replacement. Started online, and the website took me to Apple Care at Best Buy for repair. They couldn't repair it, told me to go to Xfinity for a new phone. Xfinity told me to file an insurance claim with Assurant. Assurant wouldn't let me do that because there wasn't an accident with the phone, it just stopped working and was essentially a defective phone. Called Xfinity, told them what happened and that I was being sent around in circles. They told me that yes, I absolutely do have to get a new phone from the local Xfinity store. I was wary of this because my local Xfinity store had just sent me to 2 different places, but they assured me they would note my account so I would not have any further problems. Went back to this Xfinity office the next day and was given the runaround again. They told me I had to go to the Apple Store in Manchester. I told them I didn't want to do that just to be sent in circles again, because at this point I don't trust any of them. They told me there was nothing they can do for me. Said that the apple care at Best Buy isn't really apple care, and I should have gone to Manchester in the first place. I tried to tell them that their website put Best Buy at #1 on the list of Apple care service centers by she didn't believe me and told me I was incorrect. I'm tired. I'm just going to send my phone in at this point and let them figure it out. Worst service ever!! read more

I have had Comcast for over a year now but trying to call them is like pulling teeth you have to listen to the recording and then most times it does not get you where you want or hangs up on you. I think Comcast like most businesses in this new world need to realise that not everyone is tech smart I am 68 years old and not up with all this new crap. There are millions of baby boomers left. Let us all stand up for our selfs read more

One is the worst services I have ever had. Someone goes into our account and removed our modem (an employee) mind you. And now to add it back on we have to pay???? Are you actually kidding me??? Absolutely terrible customer service. Save your money and time and don't even bother. read more

Service was transferred from one state to another. We were told a particular station would be included in the package, it was not. We were then told we had to upgrade to get the specific station requested & the upgrade would include a DVR at a reduced price for 2 years. We have yet to receive the DVR. Lying to obtain business Xfinity? Really? Have you no integrity? Calls to customer service are not helpful. Very poor way to start a contract. I hope they right this wrong. read more

Absolutely my the worst. We've been without internet all day and you cannot speak to a live person. At over $471 a month fir fees you'd think they'd respond better. Don't waste your time. read more

I think that the 2018 Comcast/Xfinity Customer Service employee manual goes something like this: 1. How to be rude to customers - page 1 2. How to be condescending - page 2 3. How not to solve issues - page 3 4. How to continue to be rude and enjoy doing it - page 4 Because every single one of the above items I experienced in less than 5 minutes with a customer service agent last week - for a simple question about billing. This pseudo monopoly keeps getting bigger and they really care less and less about their customers. I think it is time to switch to something different (HDTV antenna and streaming device). I am done with them. read more

Not one person can speak a comprehensive sentence. All they speak is robotic platitudes......no one is competent in their skill or ability to solve the problem at hand. the equipment sucks.....and needs to be placed frequently......with all their money you would think there would be better service and equipment......fortunately this time Christian fixed my issue...which always occurs on weekends..... read more

I've been burned before by Comcast so I mean it when I say that the customer service at this place was amazing. They ported two phones for me and took time to be certain everything was backed up beforehand. The agent was kind and courteous and seemed to genuinely care. Well done! read more

Despite being "the only game in town" for Cable service, I have found the counter help and the phone support for Comcast / Xfinity to be courteous, competent, and agreeable. My experience in the walk in center is marred only by sometimes a long-is wait time. Going by at noon on a weekday is usually a recipe for a crowd, and it also seems to be the time that the counter help takes their lunch break, so there often is only one person at the counter. It seems to me that the management would deploy MORE people during peak times, but that is my only complaint. The new foray of Xfinity into mobile phone service is pretty exciting, in that if you already have Internet service with Xfinity, you can transfer from your current carrier, and have basic service for FREE. You only pay for the amount of data if you have a smart phone, and once I ran those numbers, the savings over what we have been paying to Verizon is over 50%. Changing carriers is supposed to be easy; I'm stopping by today to make the switch. If my experience is not to my expectations, I'll submit another post. read more

Took over a week to set up an appointment to set up internet/cable. Internet was left in Captive Portal mode and phone call to support was 90 minutes with no resolution, and a promise that someone would call in the next 72 hours. Online chat support was also inconvenient, as one analyst closed out our conversation immediately (without so much as a hello). Monopolies should be policed for their customer service. read more

Here's a new one - they continue to charge me billing on a commercial account. They didn't cancel it until the new service was activated 4 months later - they were delayed in the new location because of wiring - THEY DON'T HAVE ACCESS TO THEIR OWN FILES and expect customers to to keep everything in 1 on location after 6 months. HORRIBLE, service. Andrea in retention is horrible and is now keeping on hold for over 10 minutes with whispers so she thinks her boss won't know. Supervisor was asked for and after 1 hour on phone still have charges on account with no service - no supervisor and no contacts or call numbers because they are just waiting for me to hank up. SUPER UPSET over this serivce read more

Don't EVER go here! Been twice, for two very simple tasks. 1 was to transfer the account from the previous owner to myself. We submitted the paperwork right in the office there and yet they were too incompetent to actually put it into the system. The entire account was still under the previous account holders name (who wasn't pleased since it was taking out automatic payments) and I had to call SIX times to get it straightened out in varies ways. Could not create an online account because there was still the account from the previous owner that was not switched over. The second trip was even more frustrating because I had gone back to return the boxes from the tv service(that we had canceled on the first trip) because you have 30 days to return them. At the time, it seemed fine, but when I looked at the bill for the end of the month, they had never put them in the system so were going to charge me for it! Still getting that resolved... but seriously, go anywhere else. ANYWHERE. read more

I lost internet and Cable service on Monday I called Monday evening to set up appointment to have it repaired the customer service rep I spoke to said the earliest they are opening they had was on Wednesday between 4 and 6 PM come Tuesday morning I get a text saying that my appointment for Tuesday was all set and the tech would be there between 4 and 6 PM I had to bang out of work early to try and meet the tech on the wrong day that I was told unfortunately I was not able to make it before he had left I called Tuesday and was told my appointment for Wednesday was still intact that he would be sending a Message to the dispatch and they would make sure he would not arrive Wednesday before 5 PM well it is now Wednesday at 6:13 and I was told I did not even have an appointment for today and there were no tax available so I'm going to have to wait till Saturday to have my cable and Internet service restored, which is absolute bullshit it should not take an act of Congress to get a service tech within a couple days to get your Internet and cable service restored their so-called customer service representativeApparently lied to their customers highly recommend everyone takes their business elsewhere after this experience and this is not the first time they have burned me like this and I'm a customer who has had service with them for over a decade, I will no longer have their service I have reached my end read more

My home burned down on June 10, 2014. When I called on June 11, 2014 first thing in the morning, their customer rep told me I had to go back INTO our charred, condemned, burned down home and retrieve their modem or they were going to charge me $80 for not returning it!!!! I asked her if she seriously wanted me to go back into what remained of our building and retrieve the modem and her answer was "Yes unless you want us to charge you $80 for it". I just couldn't believe what she just told me to do. Since we had lost EVERYTHING we owned and had no spare money to pay the fees since we were facing a total loss and hadn't even been to bed yet since the fire had only been out for less than 12 hours, we told her we'd retrieve her stupid modem for her. Her response? "Thank God!!!! Now I don't have to do all this paperwork!!" SERIOUSLY???? We risked our lives and entered what remained of our home, retrieved the melted modem with all the debris stuck with it. We then had to bring the modem (complete with debris from the fire in a garbage bag) to this office. Guess what? They had an URN on their counter that read "ASHES OF A PROBLEM CUSTOMER" across it. My husband asked what I thought they meant by that. I responded, "Apparently, if they deem you a "problem" they will incinerate you and put your ashes in their collection across the counter for all to see". The employees behind the counter stated it was just a joke and a customer gave it to them. I told them my home had just burned to the ground, their customer rep made us go back inside to retrieve their melted modem or they were going to charge me for it and I in no way found it funny. I found it OFFENSIVE. They then said it wasn't meant to be funny. Then why would you call it a joke. I had a $57.05 credit on my account after I returned their precious modem to them. It took over 10 phone called and 10 weeks to get that money returned to me. I was told they were NOT going to return my money. They were going to leave it on account as a credit so when I restarted my service in my burned down home, I could use it to pay for the reinstall!!!!!!!!!!!!!!!!!!!!!!!!! Only after contacting Corporate Headquarters did they "expedite" a refund which took 8 weeks to get to me. Best part is, they told me when I move and get Comcast again, they will install it for free. After forcing me to crawl into my burned down home or face a penalty fee was the best way to ensure I would NEVER be a customer for them again. read more

Went in to the office to switch our cable box for a DVR cable box. The ladies running the place knew what they were doing and were fairly efficient. However, a downside was there were only 2 windows with staff to help, and we had to wait at least half an hour in line. Needs to be bigger! read more

I finally got tired of comcast charging me unreasonable prices & getting no service & not much for all that cash I've been handing to them for the past 19 years . So I switched to dish. When I went to the Concord NH office to return my equipment I got MORE of the rude service comcast is famous for. First I had to wait in line for ages then when I finally had my turn my box wouldn't fit through the opening. So I asked the woman behind the counter if I could pass it through at the window that had the larger opening. She got all indignant and told me she would come out & take the box. She had to get up & walk all of 5 steps to reach me. I'm sure she was exhausted after that. She took the box , scanned in the equipment then tried to get me to blindly sign a receipt that had only numbers on it but didn't identify any of the boxes clearly so I could read it. Not wanting to sign something that I wasn't sure what it said I asked if she could tell me which numbers went to which box. She was clearly irritated when she replied she had scanned all the boxes and that I should just sign it. So I asked again. She looked at the receipt as if she were telling herself what I needed to know pointing to god knows what cause I couldn't see it she says "that's the main box & that's it's serial number" Great, that helps... not. So I took the receipt & drew brackets on it on what I thought might be the 3 smaller boxes . And asked a 3rd time if those were the 3 little ones & the one above was the main one. Well this CLEARLY infuriated her as she went into a rage . She ripped the receipt out of my hand & then tried to take back the 2nd receipt as well. ( the one intended for the customer) And demanded that I leave NOW because I was THROUGH as she put it. So I asked to talk to the manager. She told me he was not there. I told her I needed his information then. That's when a man from out back came out and inquired what was going on. So I told him she refused to explain the receipt to me then tried to take my receipt away from me & she refused to allow me to sign off on the equipment . I then proceeded to tell him that I wanted to speak with the manager. That's when he told me HE was the manager & gave me a card with the name Eric McFarland on it. I told him how she lied & said he wasn't there which didn't seem to shock him any ( regular practice perhaps?) Anyway after I was given the receipt to sign & things seems somewhat settled I told him that part of the reason I was leaving after 19 years of being a loyal customer was because of the poor service. ( this woman was the epitome of poor service) But over the years I've experience other service issues that were close. Including but not limited to one service worker that came to my home, broke a picture frame & then proceeded to kick it under the sofa to hide it) I left that afternoon with the assurance that Mr. McFarland would call me the next day to discuss further what had happened. Well Mr Mcfarland didn't tell the truth either ( no call .. out of sight out of mind) I still have their high speed internet but I'll be shopping around for a friendlier company read more