Understaffed and slow I've seen 3 people leave because of how long the wait. Nobody to says…read morehello to u and put on list. So you end waiting longer. So frustrating. It also would be nice if the store and customer that you call were the same page.

I wish I could give 0 stars. This place has been giving me the runaround for days. One of the…read morephones on my account was not working, had multiple problems. No big deal, it's usually pretty easy to get a replacement. Started online, and the website took me to Apple Care at Best Buy for repair. They couldn't repair it, told me to go to Xfinity for a new phone. Xfinity told me to file an insurance claim with Assurant. Assurant wouldn't let me do that because there wasn't an accident with the phone, it just stopped working and was essentially a defective phone. Called Xfinity, told them what happened and that I was being sent around in circles. They told me that yes, I absolutely do have to get a new phone from the local Xfinity store. I was wary of this because my local Xfinity store had just sent me to 2 different places, but they assured me they would note my account so I would not have any further problems. Went back to this Xfinity office the next day and was given the runaround again. They told me I had to go to the Apple Store in Manchester. I told them I didn't want to do that just to be sent in circles again, because at this point I don't trust any of them. They told me there was nothing they can do for me. Said that the apple care at Best Buy isn't really apple care, and I should have gone to Manchester in the first place. I tried to tell them that their website put Best Buy at #1 on the list of Apple care service centers by she didn't believe me and told me I was incorrect. I'm tired. I'm just going to send my phone in at this point and let them figure it out. Worst service ever!!

Wow, so I am definitely NOT the only one complaining about customer service at this store !!…read more Unfortunately, few people posted the name of the customer service rep. Today I dealt with Chris. R U D E !!!!!!!!!!!!!!!! (To Verizon, and don't post under my post that you are sorry because you are NOT)

I needed to get another "Ultra" fast charger for my Ultra S23 so I went to the Verizon store…read morethinking it would be a simple buy. I went to the store and asked for a Speed charger, not "Ultra" but it was understood that I wanted that fastest charger. The clerk immediately picked out the most expensive FOUR OUTLET REGULAR charger for me to buy. I asked if it was a Speed Charger, as I noticed ALL the voltages on the boxes were the same and he said "Yes". I put down the most expensive choice he deliberately chose to earn himself the biggest commission and got the single outlet one. Took it home and within seconds of plugging it in realized it was a regular charger. It did NOT make the distinctive sound OR color that a speed charger makes. How does a Verizon tech not know that a phone TELLS you when it's a speed charger or not? Didn't they know they would get busted? Anyways, brought that charger right back to Verizon store and pointed this out. They didn't have a SINGLE Speed/Ultra charger in the store! Got my money back and took my business to Best Buy on the Heights and got my Speed Charger for HALF the price of even their SINGLE outlet regular charger. I have more Technical Knowledge than most of the staff and feel like I should be working there or at least paid a stipend for doing tech support on their own products. Verizon store; here is a clue, get some Ultra chargers in your inventory and stop trying to pass more expensive LOWER voltage REGULAR chargers as Speed chargers. The screen cover they installed on my S23 was a joke as well that started coming off almost immediately. Underhanded and aggressive tactics.

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

To start with we moved from one town to the following town and I wanted to keep dish. What a…read moremistake that was! They showed up at new house. The installer said we had to have 2 televisions on wireless. We have 4 tv's same as the other house. He didn't want to go under manufacturered home here. And they keep trying to sell you stuff while they're here as well. Well one week went by and they shut off our wireless joeys no notice. Had no idea what the problem was. Unfortunately, calling them does not help you're talking to someone from El Salvador. They said they shut off the wireless because we weren't supposed to have them. I really don't know the reason why. I have to tell you I will never deal with them again. It's too bad when you have a problem you have to talk to someone from another country. Still not resolved want us to pay for them to turn it back on for the wireless. Time to move on

Having all receivers shut down and restarted a number of times on all boxes for a my number of…read moredays. After 3 days of this I called dish. Not sure if the fix will work but not willing to provide a credit to our $150 a month bill unless it continues. Not happy and like many starting to switch over to streaming via the Internet.

Welcome to Wireless Zone, where the motto is apparently: "Thanks for shopping, now bend over."…read more See, most places try to earn your business. Wireless Zone? Nah. They just slap you with an automatic $49.99 "Ready?Go!" fee for the privilege of buying a phone there. That's right, a fee to become a customer. It's like a cover charge for a store, except there's no band, no drinks, and you leave with a receipt and a migraine. And the best part? The phone costs the exact same everywhere else! You're not getting a deal. You're not getting a bonus. You're getting got. Now, if you're thinking, "Well, surely they tell you about this magical fee," ohhh no. That would be ethical. Instead, they sneak it onto your bill like a fart in an elevator, hoping no one notices until it's too late. And if you do notice? Well, if you're still in the store, maybe, maybe! you can stop the scam. But if you already left? Congratulations! You can return the phone... and pay a $50 restocking fee. Because nothing says "customer service" like charging you to undo the ripoff they never told you about. So here's a tip: if you enjoy throwing away $50 for absolutely nothing, just hand it to a raccoon. At least he might juggle it for you. If you want a Verizon phone, go literally anywhere else. Your wallet will thank you, and you won't feel like you just got mugged in broad daylight by a guy in khakis and a name tag.

dealt with James lamot and Phil Gardner in my process of getting a new phone a few weeks ago both…read moreof them were very professional and knowledgeable friendly were able to take care of everything with ease and make it a very easy process for myself thank you to both of you guys and this business is very fortunate to have you both Keith c

Huge Shout out to the T-Mobile Team in the Concord NH Store on Loudon Rd. I swapped services from…read morethe alphabetical first company to T-Mobile. The whole process was flawless on the T-Mobile side. When I tried t get the unlock codes to transfer phones (5) they were absolutely useless (as usual). I went to the local T-Mobile store (right next to my last company (at..) T-Mobile not only helped me go thru the unlocking options, they also went way beyond my expectations and offered me 3 options including unlocking my phone which the other company said the could not unlock. They were able to resolve the other company's mistakes and had me on the way home quicker that any procedures I had to painfully deal with for the past 14 years with the old company. 5 starts is not enough. I am so happy that I transferred my business account to T-Mobile after being stuck with the garbage I had for the last 14 years. Plus the move got me to save over $200 per month from what I was paying for internet and cell service. Thanks T-Mobile

The customer service with this company is the worst I have ever dealt with. Takes weeks to find out…read morewhether they will honor the promotion they gave you. Should not be the fault of the customer if the employees are not up to speed on ending dates for promotions. Would give zero stars if I could.

Staff were nice enough, but most are clueless and incompetent. Im being charged for 3 lines when I…read morehave two phones. My wife was promised a large trade in value, we got zero. I will never shop this store again. Awful experience.

Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

Horrible customer service! Switched from Comcast because there was a deal. Tv kept going out and…read morehaving to reset it. Called multiple times and got no where. Went back to Comcast and TDS charged us for a full month and would not pro rate it. Went to pay the final bill online and they had cancelled the account so we had to pay over the phone and they charged an additional $4.99! Will never go back and will never recommend them!

If only I could rate zero or negative, then I might be accurate. Customer over a year, and switched…read moreto a new promotion but staying with TDS. 3rd month in, I get a bill showing about $300 in extra charges. Service reps are pleasant but I'm on my 5th attempt to resolve their screw up as they threaten to disconnect me. Still more work that I'm tasked with and they won't credit me a month of internet for all of tmy time that they have waste. Their customer support IT systems must be awful because the reps can only open cases for the back office in my experience. I would leave them but I'm stuck because I'm a renter. It's hard to make Comcast/Xfinity customer service look desirable but congratulations TDS, you suck so badly that you take the prize!