A "technician" came over to look at a window at my parents' house that was having issues. He used a…read moreSawzall on the trim, removing a portion of it to expose the bent rod, and went, "yep, the rod is bent." NO KIDDING, SHERLOCK. After following up with phone calls and in-person visits to get the window repaired, the rod was still not replaced. My father had to call another company to send someone to replace the rod, which got the window functioning again. The trim still looks like garbage, and QC Glass is dodging any efforts to RIGHT THE WRONG their brilliant technician caused by cutting into it. This P.O.S. company does NOT stand by their work and will ignore you long enough until you give up on calling and going in the store. The only thing they put effort into is telling you they'll do it and never showing up or following through. AVOID AT ALL COSTS.

I was looking for a mirror that was square with a single cutout for an outlet…read more I called around and QC had the lowest cost. They were roughly $25-40 cheaper than the others. I figured that it would be pretty tough to screw up such a simple order so I went with the cheapest. Guess you get what you pay for. It started off very good. I put a request for a quote via the company's website. I get fairly quick email responses and decided to have the glass ordered. I was told 3-5 business days. Fast forward an entire month and the bathroom is just about done and I'm ready for the glass. I have not heard a word about this glass since I ordered it. I contact QCG again and ask what the status was. I got 'I'll check with the warehouse and get back to you'. A few days later I get a call saying that my order was ready for pickup. What order? "You ordered a mirror 2 days ago". I said that I ordered a mirror over a month ago and got "Oh. Well, it's ready for pickup and we're open until 5". Oh? No "I'm sorry to hear that"? No asking for clarification. Just "Oh", which basically says "I don't care, come get your crap." I show up a couple hours later to pick up the mirror and the parking is awful, the office is extremely dirty and disorganized and the people were not very friendly. They pull out my order and there is no outlet cover like there was supposed to be. They say they will order one. They also wanted $17 for a face plate. Um... Home Depot sells them for $5. What's so good about yours? Anyway. I get the glass home (which was wrapped) and open it up. Stupidly, I never looked in the store. The bottom corner of the mirror was chipped off and there's chips on the cut out. The hole was larger than I requested and circular for whatever reason. There are a few chips that can't be covered by the face plate. Luckily the chips are at the bottom of the plate and far bottom corner so none of them are really noticeable. Then I get called saying the plate is in. I missed the call and heard a message that was less than pleasant. A couple days later I get another nastier message saying that I needed to pick it up or let them know I didn't need it so they don't have to bother to keep trying to reach me. Why would I respond to that? I got several messages that I ignored due to the fact that the caller was just rude and nasty. Eventually, I get a call that simply says that they were putting the plate back in stock and won't call me anymore. Next time I need any glass products, I'll call someone else and spend a few extra bucks. They clearly forgot my order and then just tried to play it off like nothing happened. I should have just left it at that and gone elsewhere instead of asking what happened.

This is an amazing store that offers a great personal experience if you are designing a bath or…read morekitchen. The prices reflect the quality and the service. I for one have no problem paying for quality and/or service. If you want to have the traditional boring bath go to home depot. Not knocking it but the bath is a big priority in our home only after the kitchen. Collette is the best bath consultant in the area. I have done 3 different baths in two different houses with her. She has knowledge, design skill, and amazing procurement and follow-up skills.

Drove up to look at new fixtures with a friend of mine. Walked in and no one acknowledged us as we…read morewalked in and started walking around. So after a bit we noticed other people who came in after us were being served. So as we were about to leave we saw one of the employees not doing anything so we asked her if she could answer a couple of questions. First thing she says is "do you have an appointment?" We said no cause we didn't know we needed one to have a question or 2 answered. And there were no signs anywhere saying you needed an appointment to talk with someone. Would have been nice to have been at least greeted as we walked in and kinda given this info.

If I could rate Wayne's with no stars, I would! I took a window with a broken pane in to Wayne's on…read moreJuly 20th. I was told that they had to replace the sealed low-E panel to repair it. They charged me $142 (immediately), and told me that it would take 3-5 business days to obtain the panel, and repair the window. It has now been 3 weeks and I still do not have the window. They outright lied to my wife on 8/7, saying that the panel was in and that it would be ready on Wednesday afternoon 8/8. It was not. I wish that I had never attempted to do business with Wayne's. They are totally unreliable.

Too be honest still not"Happy Camper" but it appears there was a hidden problem with the…read moremirror being appoxied from an earlier windshield replacement unknown to me. This caused a delay and confusion as to re-appoxy or replace mounting bracket--decided to replace mounting bracket. I had to pick up bracket and pay for it--so if that was what it took to fix the dam thing after 4 days-I did it! Should have taken 4 days,all Wayne's fault no---but dam frustrating. Keep things plain and simple. Try them you may have better experience than I did--now that's the whole story and I'm sticking to it! J David

They were more than helpful in dealing with my issue. The fix was great and a bargain compared to…read morewhat I thought it would be.

I brought a sash in to replace the insulated glass. Measurements taken by techs were slightly off…read moreresulting in a crack in the new unit. So why am I giving them 5 stars? First, they were honest about the mistake (the crack could not be seen since it was on the very edge so they could have sold me a broken product that would not show broken seal possibly for months) Second, they were willing to replace the new unit at my house instead of at the shop without the additional home visit charge. Work was completed at home in a prompt and efficient manner at a reasonable price. Much appreciated.

Excellent service all around! Installers were very detailed oriented which is nice to see. Hit…read morerecommend!

Accurate Glass provides exceptional quality and Professional Service! They were so helpful and…read morefriendly when I asked for a quote and they even camequote, out to get the exact measurements needed. The glass they provide is superior in every way and their installation services are TOP-NOTCH! They're THE BEST! They get an easy 5 STARS!came

Great price, great value. I've used them at least twice in the last 10 years. Once for kitchen…read morecabinet etched glass inserts, and just recently for an end table top protector.

Ordered some smoked glad for a cabinet I built. Great work, done in a few hours. Highly recommend.read more

Had the pleasure of doing business with City Mirror & Glass on several occasions and every time…read morethey remind me what it means to shop local. These guy are great, they call you back when they say they'll call back, they follow through when they say they will, and they show up when they say they'll show up. Shower doors, re-screening window screens, replacing thermal panels in my picture window, new store front windows? Whatever you need.

These guys rock! Meticulous work! Turnaround timing is good. Price is fair. And they recommend…read morewhat you need vs. trying to oversell. Tough to find a merchant with these qualities nowadays.

You ever have a basement window just....sporadically shatter for no apparent reason? Well,…read moreevidently this is just a thing that randomly occurs in this part of town. The last time I had glass shatter spontaneously was back in '24 when our winter storm door screen was completely pulverized by the summer heat, it seems (Pro-life tip: swap out your storm door screens in the summer with mesh ones). On the back of that unforeseen devastation, out went my mass inquiries to all the local shops servicing the Nashua area. Out of maybe 5 (?), 3 responded almost instantly. One sent a quote so high, I was half tempted to reply and ask if I could have some of whatever they were smoking. Another replied with what seemed to be a promising rate, but there was one problem. Their communication was severely intermittent to the point where they inexplicably ghosted me faster than a recruiter responding to a job applicant. Ultimately, I settled on Good Window Works. They offered a fair quote, were easy to get ahold of, and even provided a COI statement as per the request of our housing board. For those unaware, a COI is a Certificate of Insurance. Basically, it's assurance to the board that the contractor in question is insured to complete the job without creating a liability if they, say....jam their thumb beneath a tack hammer or something. With those formalities out of the way, the job was simple enough: Replace the half of the basement window that abruptly disintegrated. All in all, the job took roughly 2 hours. In the end, the window he installed was so transparent, it looked like there was no pane at all in the frame. But no--the glass was just THAT pristine! I don't say this often, but....experiences like these are what I love most about being a Yelp writer. So rarely do I get to be in the position to not only promote another hard working local business, but also pose as the microcosmic advertising vehicle that just might serve as the prompt some very fortunate individual needs to go, "Yeah, I'm hiring this place to work on my house". If you're wondering whether you should hire these guys for your next installation or repair job, the answer is likely yes. Good Window Works is worth 5 window panes clearer than thin air out of 5.

I had a window with a broken pane on the third floor attic. I called several places, including one…read moreI've used for years for glass and screen repair. Only Good Windows responded and sent someone out to do an estimate. They just finished the job. The original estimate was done from the ground, however when the technician was able to get the unit out of the frame, (This is an old style window), we both saw that additional work had to be done. The tech did the work and did an excellent job. It was only a bit more over the original estimate, but quite reasonable. I highly recommend Good Window Works.

the Window itself was fine but they compl messed up the window seal all around the window and found…read moreout it was faulty when after a huge storm I went inside my car and everything was soaked and then had to spend even more money to fix the damages.

**I can't stand this sh*t place**…read more It's been like a few years and this place has left an everlasting impression on me. Til this day I haven't even gotten my windshield fixed because I couldn't drive my car due to leaks and season. I remember picking my car up at night when they are closed and they left my keys on the front tires. Not a big deal because I requested it. But the thing that got me was when they told me that it's all set, the rear view mirror was missing. So I had to drive back and get that. On top of that, I noticed two small dents on my roof which I know for sure was not there before. And they tried saying that it's been there like bullshit. I look at my car pretty often and most of the time my car is in the garage so there could not have been anything that could have fell on it. It's funny cause how did I not notice it before? Anyways back to the rear view mirror. I leave my garage opener in the center console. When I came back to grab my rear view mirror, they tried telling me that they left a note in the center console. BULLSHIT. Cause when I got home there was no note. Next thing you know it after putting my rear view mirror on, there was a note in the center console about how they need me to bring it back to put the rear view mirror on. First off, how are you going to call me and tell me that it's all done when it's not and leave my keys on my front tires? And then tell me that you guys didn't put my rear view mirrors on and "left a note". At this point, I'm pissed. The dents on my roof, the rear view mirror and the dishonesty. F*** this place. The way they sealed my windows were shit. They even replaced my rear view windows which I didn't ask for and it looks like shit. Oh also when I took it back home, one of the screws in front wasn't screwed on and I had to screw it on myself. And looks like the windshield wasn't even the best fit for my car cause it just didn't look right. Again, F*** this place. My 2 cents.