My debit card was frauded for the second or third time in the couple years since I've been back…read morehere and had to get a new card. This time the teller was able to do it, but I'll still have to wait the 10-14 days to get my money back...

Hello its me, Krystal again. I am writing a review for Police and Fire Federal Credit Union, the…read moreone located in Springfield, PA, 19064. This location has been here since either 2017 or 2018. It is very new. Anyway, this banking institution is located in the shopping center across from Fed Ex, Massage Envy and Olive Garden. Police and Fire Credit Union across the street on Baltimore Pike is surrounded and in good company with Giant Supermarket, Mandee's, Panera Bread, and an eye glass store. I have an account here and I have been a customer since 2014. I joined when I was a Security Professional with Allied Universal. Because this location is new, the inside is beautiful and spacious! I like this location a lot. I would like to give a shout out to Amanda, the lady who I guess you call them member service representatives. Amanda is always friendly and always greets you with a warm smile. I also would like to give a warm shout out to Stephen Iaquinta, Branch Representative. Steve helped me when I had a question about my auto loan with Wells Fargo and I wanted to switch my loan over to Police and Fire. Also Steve is just a nice all around gentleman. Lastly, but not least, I would like to give a shout out to Henry Sancken. Henry assisted me when I had a question about my online banking and is always a funny, always upbeat person! I also patronize the location on City Avenue, but I prefer this location, because there is always a traffic jam on City Avenue and in City Avenue Shopping Center. The only time you can avoid this is early in the morning, when Police and Fire open, which is 8:30 AM. Well thats all Folks!! SEE YA!!!

I went into the Springfield, PA branch on Baltimore Pike. I waited in line for a teller with 2…read moreother people. 1 before me and 1 after me. The person behind me was loudly complaining about how slow the service is and how bad of a service the branch gives consistently. This was my first time in this branch. Some employees came from the back to assist the teller. One guy attended to the lady in front of me and a lady (maybe assistant branch manager) assisted the guy behind me. After quickly resolving his issue she came to me and I explained that I just need to deposit a cashiers check into an account. She immediately start questioning my relationship to the person, said it was not possible and my request cannot be done!!! Since I had a lot to do and I saw that there was no reasoning with her, I left. I went to another branch the next morning and my check was deposited in 2min. No issues and great attitude. I have no idea why she was so unwilling to assist. Was it her bias, her unprofessional behavior, her lack of knowledge - I don't know!

YELP ! WE REALLY DO…read moreNEED A WAY TO SHOW DISAPPOINTMENT!!! 1 STAR Cause that's as low as yelp rating goes ...... BUT NOT AS LOW AS WELLS FARGO !! As of 1-16-2017.... They have yet to figure out how to transfer funds from a CHASE QUICK PAY a Bank to Bank Transaction (a ACH tranfer) Into your checking account, SOOOOOOOO. ... many excuses... BUT WITH TODAY'S ISSUE - again they continue with the WORST CUSTOMER SERVICE AWARD Check this out..... I go into the bank with a WELLS FARGO CHECK made payable to me. I HAD a personal account with them. NOT ANY MORE ! BUT I DO HAVE A BUSINESS CHECKING account.. Not sure what she was doing on her side of the counter...but hands me back the check. She wanted my FINGER PRINT....I looked at her confused..the teller stated you don't have a personal account. Your right, I don't have one here ANYMORE! I asked what's that have to do with it? Once the check is cashed, I'm depositing a few hundred into that account told her. NO WE NEED YOUR FINGER PRINT ON THE CHECK. She seemed to say it loud. There were a some people in the bank. Hearing we need your "FINGER PRINT " gets looks, get stares...and gets you judged. I said (speaking a bit louder too, and to my defense) NO THAT'S NOT HAPPENING. This is a WELLS FARGO CHECK! I HAVE A BUSINESS ACCOUNT here, THERE'S THE DEBIT CARD... WHAT'S THE PROBLEM?? I am the business, my NAME is on the DEBIT card....same name which appears on my Drivers License. This gets some of other tellers attention. She starts talking to them. Eventually she cashed the WELLS FARGO check. They have a terrible attitude, They are so rude, condescending. Unethical.... incompetent. There motto is more like: HOW CAN WE CHARGE YOU A FEE ?? HOW CAN WE SCREW WITH YOU TODAY ?? Instead of having a person stand at the door ---really ? You did not even greet me or hold the door. get busy, find out why your bank is UNABLE to transfer bank to bank?.. why you don't deposit the checks first?...before taking the charges.. ..........OH GUESSING THERE WOULD NOT BE A FEE CHARGED ?????.... Why are phone charges declined all the time? Why are accounts getting compromised? IT'S ALWAYS SOMETHING WITH WELLS FARGO... IF YOUR NOT A CUSTOMER HERE. STAY AWAY... .....SAVE YOURSELF the HEADACHES AND AGGRAVATION AND MOST OF ALL YOUR MONEY!!

I came to this credit union since I bank with a military-sourced credit union and they are part of…read morethe credit union network, thereby allowing me to do transactions. Convenient, friendly, courteous and affable treatment. I love the folks there and they're genuinely interested in customer satisfaction. I'm coming back.

I wish you never have to deal with this CU in case of a fraudulent transaction on your card. It is…read moreworst experience I ever had with any financial institution. First you have to talk to Fraud department (5-10 minutes hold). Then this fraud department (where operator was not able speak normal English) sent me to customer support line where there are 3 options (all robots - lost card/activate card/reward points. Nothing about fraudulent transaction . Lost card option is an indefinite hold). The customer service number that shown on the site has another robot with another continuous hold this time with commercials instead of music. Then some rude lady asked me for a Trumark customer number. Ccould not they find it themselves from the number of the credit card?). She again put me on hold w/o letting me know what I am waiting for. After 5 minutes of hold she got back to me... Then nothing really gets reverted... NO! Trumark unlike other banks does not revert fraudulent charges right away. They keep it my account until some internal investigation is completed! 20-30 days. 20-30 days I am going to have a fraudulent charge on my account and who knows what is going to happen next. There is some paperwork I have to send them. A replacement card takes around 5-10 business days to arrive. Chase in the similar situation reverted a fraudulent charge right away and sent me a replacement card overnight. Lady on the phone from Trumark was very rude, like she is doing a favor talking to me. I am changing bank! Bye, Trumark! Could not afford wasting hours of my work time dealing with issue other banks resolve in few minutes in a respectful way.

I came in here yesterday without an appointment…read more Tested my luck by coming into the branch to get some affairs taken care of. (Something I've been holding off for quite a long time due to my busy schedule.) Michael Woskey, assistant branch manager, helped me with everything. Michael was very exceptional, professional, attentive, and thorough with the whole process. He truly went above and beyond to give me a wonderful experience that made something stressful turn into a 1-2-3 easy peasy ordeal. Will be back to this location.

I had a checking account that I did not use on a regular basis (it was used for paying an annual…read morefee on a loan acount). They sent me a letter stating that there wasn't any activity and it I needed to do something to activate the account. I went into the bank to close the account, they told me if I had a credit card and used it, and they had a great deal going on, then my checking account would be ok. 2 months after opening the credit card, the bank closed my checking account and sent my money to the state of PA. So the person in the bank told me a lie, and now Ihave to go to the state to reclaim my money. PNC sucks, they didn't apoplogize, and didn't do anything to help.

I don't understand the bad reviews other people are giving. I have had nothing but the best of…read moreservice from Citadel. I had a confusing banking situation and they worked with me through several visits to get it straightened out. I find their service to be personal and competent. .

Citadel gained me as a customer in 2017 when the credit union of which I was a member for 38 years…read morestarted becoming like a bank and their employees had bad attitudes with poor customer service. Citadels buildings are all designed with efficient entry with the tellers right in front of you on the back wall when you enter. I love that their other staff members are in an area to the left so they all see you as you enter. The ones who aren't busy greet you as you enter. This is great customer service making you feel you are valued as a customer. As employees they must be treated well because everyone there is always happy. I am glad I switched.

So the problem I had was that I traveled a distance to get to the bank that closed at 3:00... I…read morearrived at 2:30 lights were out and bank was closed. Signs on the door said 3:00 as well as the staff inside the market that told me 3:00 but at 2:30pm It was ghost town. I will never go to this location ever again and I plan to call corporate.

god this place sucks. been waiting here 30 minutes and i don't think they even told any of the…read morecustomer service reps i am waiting. Would've called on the phone but that always takes 3 hours minimum of waiting. All for a problem they caused

Horrible customer service. They also charge you extra and take forever to their errors.read more

Good evening to my Yelp Family!!! As you know, WSFS merged with Beneficial Bank. The location here…read morewas Beneficial, now it is WSFS. Inside of the bank, it looks like a library. It is set up like a library with books there and there are conference rooms available that one can utilize for their respective businesses or events. The bathroom is pretty clean. In times past, they had a single bathroom, no stalls, I do not know if it is still the same way, since I have not used the restroom there in awhile. The associates are eager to please and generally go out of their way to assist customers. This is Mom's Bank and I used to have an account here but I closed it. I do plan in the near future to open up another account here. I asked for a debit ATM card and provided my information and my card was sent to my home address. Mom is always happy to come here and conduct her business. They also have an ATM in the lobby and there is coffee available on the side for customers. This WSFS has an attractive decor and they seem to be dedicated and loyal to consumers. There is a parking lot with ample spaces for patrons. Check it out Yelp Family! Til next review! Good night!!

Td bank is good because the hours they have. If you make money twice or more a week you'll need a…read moreTd Complete checking account. Savings is for the chumps you better get you an money market account. Or just invest. They also have stander credit cards that help you start off. I remember getting the $300 secured card It will make your credit boom! Hope this review helps the atms are also always updating and 24/7. If you need help Call the call center they are 24/7 aswell.

I've used TD bank for a few years. Can't get a hold to a live person to help me to log into my…read moreonline banking. Every time I call, it's only a answering machine. Even the main number, forget it. Lousy service.

Way too expensive for feesthe people are very nice to deal with, but it's a very expensive for the…read morefees and services they provide

Tonight I went to the drive through for quick service! I love how they now have card free service…read more It's really easy! if you leave your Mac card at home, just get on your mobile banking app and they will generate a code for you that you input into the ATM. It's that boring! Lol! (That's what PNC says about your money) and you have instant access to your funds! Now, I made a deposit, right at the drive thru. You don't even need a paper receipt anymore, they send a receipt of your transaction and a photocopy of your check to your email address. That saves you time and you are saving trees by not using paper receipts!