I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Today as I was leaving the Newtown Square branch of TD Bank, my car's electronic key fob disengaged…read morefrom its metal key insert and fell into a sewer grate! I went back into the bank to ask if there was a maintenance person I could leave my contact info with for the next time the sewer was cleaned out, but instead I was told that there was a teller who could probably fish out my fob (a young man who had been working at the drive-through window)! I had to leave for an appointment, but I returned an hour later and was handed my key fob. EVERY employee present went above and beyond excellent customer service and courtesy. The young lady who had originally waited on me even looked up my phone number to call me to say they had retrieved the fob. Not only did the male teller get a broom handle and attach a hook to it, but the branch manager helped as well by then attaching a fork to it! I am really amazed and thankful how these people helped me with something that had nothing to do with their jobs. I really hope that Karma exists, because they will all have a lot of good things coming their way.

When I worked near here, this was my go-to TD bank mostly for the ATM but on occaision, I went in…read more Good manager here (female, Jackie?? I forget her name, but very knowledgable). I have been with TD Bank since before when it was Commerce Bank. I love the slightly longer hours - please don't cut those evening and weekend hours. No complaints.

I've been a customer for only about two years and I am absolutely thrilled at the great service I…read moreget from this bank. The staff at this Media branch on Orange & Baltimore are splendid. Each one I've dealt with have been competent, honest, and sharp professionals that treat me as a Million Dollar depositor although I'm quite far from it. From my inane questions about my accounts to helping after a recent mugging and theft to financial counseling...I feel more informed, valued as a neighbor and customer and optimistic about a brighter financial future. My Dad was right! Thank you Murica and the other fine ladies and gentlemen of this branch and working the 24/7 call lines. I'm more than satisfied.

I stopped in today to open an account, and I had the simple request of using the restroom first,…read moresince they said opening an account takes about 40 minutes. They told me I would have to leave to use the restroom then come back because they don't have a public restroom. I left and went to Bank of America down the street. As soon as I said "I'd like to open an account, but I have to use the restroom first," Janet, without hesitation, walked me kindly to the staff restroom. I knew Bank of America then was the bank that deserved my business, and I opened an account there.

I had written a check and post marked it for 5/3 because i was waiting for my paycheck to go…read morethrough over the weekend , but my landlords deposited it through an ATM on 5/2, and because Citizen's ATMs dont recognize dates, Citizens hit me with 'insufficient funds', and told me it's not their fault, but told me if a teller had put it in, it wouldn't have been put through until 5/3, so their loophole fell on me, and now i'm out $70 in overdraft fees because their ATMS don't read dates on checks, and it made another check bounce in the process :( Thanks so much for ignoring the fact that because your ATMs don't recognize dates that it is my fault, and not Citizens fault. What a joke ! What's the point of putting a date on a check if you just ignore it... so you can steal $70 from me ?

The worst banking experience I have ever had, and extremely poor customer service. I recommend…read moreusing any other bank than this one.

Had a great experience! Dealt with Bridge and he couldn't have been more kind and helpful. He was…read morefriendly and professional and got done what I needed quickly and efficiently.

costumer service its that worst spoke with tyler his id # 22390 he was very rude online and…read morecouldn't give me an answer so easy that he had access to what my account had. i hope they fire him because workers like that don't need this credit union. mrs. kathy, the one who was able to assist me, was very kind. people like her would like to be served.

I stopped in here to open an account but realizEd that this branch was not going to work for me…read more The people here are nice enough but parking is challenging at best, especially in snowy/icy weather as you have to go several steps down to get there. Only one h/c space is available near the drive through. Topography is tough, so I will pass.

I wish I had checked the BBB before trusting TruMark. If I had, I would've seen that I'm not the…read morefirst person to lose money here and get shrugged off. My experience isn't unique it's part of a pattern. TruMark has shown a habit of not protecting customers' funds and not caring when serious harm is done. If you're considering banking here, check the BBB reviews first and ask yourself if you're willing to risk your life savings on a place that treats customers this way.

It took them ten days to return a call to open an account. Is this the way to do business?read more

Here's a thoughtful and professional review you can write for Paula at Suneast Federal Credit…read moreUnion: --- Exceptional Service from Paula at Suneast Federal Credit Union I today I had the pleasure of working with teller Paula at Suneast Federal Credit Union, and I cannot express enough how kind, patient, and helpful she was. Paula took the time to answer all my questions thoroughly, ensuring I fully understood everything we discussed. Her attention to detail and genuine care made me feel truly heard and valued as a customer. I must also take a moment to reflect on a previous interaction I had with Paula, which unfortunately led to a negative review. It's clear now that it must have been an off day for her, as today's experience was nothing short of exceptional. Paula's professionalism, warmth, and dedication today have completely changed my perspective, and I sincerely hope all her days are more like this one. Paula is an asset to Suneast Federal Credit Union, and I highly commend her for her outstanding service. Thank you, Paula, for going above and beyond--it's employees like you who make banking experiences truly positive.

I had a car loan with Sun East since 2021. I never missed payments so I would get Skip-A-Pay…read moreoptions once a year around my birthday. My car was totaled in October of 2025. I had GAP coverage so I thought I was good, but I wasn't. I was never informed by Sun East, verbally or thru Disclosures, that in the unfortunate event of a total loss, that GAP insurance will not cover the Skip-A-Pay's that was offered due to good standing. Not only was my wife injured in the accident that she did not cause, we were forced to get another vehicle out of pocket, we have a new car note, and now we have additional payments for the Skip-A-Pay's that were out to the back of the loan. When i asked Assurant GAP Coverage, they stated they are responsible for the contractual deadline amount. Not the Skip-A-Pay's that were deferred. Sun East failed to disclose that factor. Now I have more debt and a negative impact on my credit score.

My debit card was frauded for the second or third time in the couple years since I've been back…read morehere and had to get a new card. This time the teller was able to do it, but I'll still have to wait the 10-14 days to get my money back...

Hello its me, Krystal again. I am writing a review for Police and Fire Federal Credit Union, the…read moreone located in Springfield, PA, 19064. This location has been here since either 2017 or 2018. It is very new. Anyway, this banking institution is located in the shopping center across from Fed Ex, Massage Envy and Olive Garden. Police and Fire Credit Union across the street on Baltimore Pike is surrounded and in good company with Giant Supermarket, Mandee's, Panera Bread, and an eye glass store. I have an account here and I have been a customer since 2014. I joined when I was a Security Professional with Allied Universal. Because this location is new, the inside is beautiful and spacious! I like this location a lot. I would like to give a shout out to Amanda, the lady who I guess you call them member service representatives. Amanda is always friendly and always greets you with a warm smile. I also would like to give a warm shout out to Stephen Iaquinta, Branch Representative. Steve helped me when I had a question about my auto loan with Wells Fargo and I wanted to switch my loan over to Police and Fire. Also Steve is just a nice all around gentleman. Lastly, but not least, I would like to give a shout out to Henry Sancken. Henry assisted me when I had a question about my online banking and is always a funny, always upbeat person! I also patronize the location on City Avenue, but I prefer this location, because there is always a traffic jam on City Avenue and in City Avenue Shopping Center. The only time you can avoid this is early in the morning, when Police and Fire open, which is 8:30 AM. Well thats all Folks!! SEE YA!!!

I normally go here qnd today i go to withdrawal 4200.00 and the guy gives me a hard time. He tries…read moreto push me toward a cashier check and then he says he can only give it in 20's. Being a winer. I got annoyed because he couldnt fit 4200 worth of 20s in the envelope and i was concerned of getting robbed. Well maybe i was a bit of a dik but this guy has a melt down and starts crying. Literally he was shaking and the whole operation shuts down for 5 min. He goes full on tearing up panic attack and i didnt know what to do. I apologized for hurting his feelings...but geeze...I didnt say anything that bad. Honestly i think he is special. What the heck. Once I started applying pressure to him getting me my money he forgot how to count. He just looks at me and shakes. On my way out i apologized to the manager for being a dik. He winked at me because he knows this guy is a tart.

This branch is open until 6 on week days. In addition, there is a drive up ATM and two drive up…read morelanes. They also have business accounts that permit low balances. Very convenient.