This TD has been my home branch for many years. I've always had a pleasant experience at this bank…read more All the tellers and employees have been so kind to me and my family. That's why I was completely taken by surprise with the disrespectful attitude of a female teller (I won't shame her by naming). She must have had a terrible day or be extremely personally sensitive because no one in service should respond in this disgraceful attitude, ugly tone of voice and hateful eyes. It did not make me feel comfortable transacting a large amount of money thru her. I mean, what the heck... I'm not looking to start my day off by being insulted. So, I left immediately. There are other TD branches.

The only reason I am writing a review of this bank is because of its ridiculously stupid location,…read moreor more precisely, the routing of traffic in and out of its parking lot. You can enter from three different directions, 252 or East Swedesford Road, but you have to exit onto East Swedesford only. If you want to return to where you came from, no matter where you came from, you can't. The ONLY way out is east on the one way road East Swedesford. What the heck? The branch is large and the employees are over the top friendly, in fact, one time I came in, I got shouted at as I was opening the door. "HOW ARE YOU TODAY, CAN I HELP YOU WITH ANYTHING???"

Friendly tellers with a positive attitude…read more Supportive services from its large up state bank facility. They seem to be building for future expansion in the area.

I became a customer at Trumark when they offered me an outstanding mortgage rate a few years ago…read more Visiting their branch at the Gateway Center, Wayne, is always a very pleasant part of my day because they treat everyone with the greatest of expertise, courtesy and friendliness. I have had the same helpful experience also whenever I have called their head office. They truly understand customer service. Thank you!

I went to the bank yesterday at the end of the day to make a car payment. I did not have a mask on…read moreand did not know that one was required. I was greeted by a surly bank teller you said to me "you need to put your mask on." I did not hear him, so I asked him to repeat himself. Very rudely and loudly he said "YOU NEED TO PUT YOUR MASK ON." I told him he was being rude and reminded him about the magic word we all learn in kindergarten "Please." I said to him how about "Please put a mask on." He repeated, in an angry tone, "please put your mask on." I placed my mask on and went to the teller next to him For the record, I noticed two other employees in the small office in the back working without masks on. Rules for thee, not for me? I had considered setting up my banking at TruMark out of convenience, but no longer. Once my car is paid off, I'm done with them. Customer service is so important to me and quite frankly this interaction left me puzzled and speechless.

This place is really great. Got my truck financed through them- the employees here are the real…read morehighlight. Definitely the best auto financing rates available in the region, and they were better than any national credit union I called.

I'm a credit union person. I prefer credit unions over banks as they have personal services and…read morecare about the member (customer in banking terms). I have had an account at Reliance FCU for many years. They have financed my home, helped me do home improvements, take that special vacation and buy the car of my dreams. Sue Chally the CEO is accessible. How many banks can you say that about? One of my favorite services is SPRIG, the online banking app. That alone is worth 5 stars. I my credit union.

Unfortunately, my experience with this credit union has been terrible…read more In theory, the customer can transfer funds to and from an external financial source, but in practice, it does not work. This has created a huge problem for me, as I was withdrawing funds from a Roth IRA and attempting to deposit the funds into my Citadel account. Citadel failed the financial institution's verification process (and this happened with a major bank's verification as well). Another time, Citadel froze my debit card, ostensibly for suspected fraud. It was just me, in a neighboring state, trying to get $60 out of MY account. Later, Citadel reps at the Paoli branch claimed that Citadel had called me. They didn't call me. And when I called the main CS number, I got THE worst call center person, who treated me like I had stolen my identity. And that's the other thing--for a small, regional credit union, they SHOULD have localish, personalized service and at much longer hours. My credit union in Washington state did! You call them and get a local person right away who is very helpful. As other reviews note, you cannot get anything done over the phone or by email. And their call center service is horrid. The people in the Paoli branch are nice enough. But they are not trained consistently, and they seem afraid to ask other staff if what they're saying is correct. I think there's a lot of CYAing going on, like if they admit they don't know how to do something, or you as the customer say "but that's not what so and so said" they are afraid a boss will hear/find out and they'll get canned. So the customer ends up getting bad information. One example is with online banking--their system disallows a password from being saved. I brought this up as an inconvenience to a teller, who insisted that no, it had to be my browser. Another time, someone else in the branch admitted that yes, they don't allow this b/c of security.

Amazing customer service! I've had a couple cards compromised and they helped me so much! Have…read moregreat recommendations and I got replacements right away!!

Visited this location for ATM center and right at the main junction and next to Nudys restaurant…read more It's not easy to get in if you entered the road instead of passing the light and entering the facility. Lot of parking spaces.

This bank is Terrible ! Either the drive thru is closed or if go in they tell you to book an…read moreappointment! To call to book an appointment is useless because it goes through an automated system where mostly they drop the call ! Please someone find me a branch that actually services it's customers!

Almost everyone has heard that great jingle of jg Wentworth structured settlements I can hear it…read morenow . What I wish I could forget is the phone call I had with a agent of the company named George. George called me after I applied for a loan with a website called my fall funds. After completing the application where a soft inquiry credit check was done I got the call. George asked me to submit to a second soft credit check ? I refused and asked if he could get a loan . George went on about jg Wentworth being in the debt relief space . Yes the one you don't get money. He also went on about my debt which I'm aware of because I created it lol. My personal opinion jg Wentworth should stick to structured settlements.

I'm not sure where these 4 and 5 stars come from but as of now I'm sure they have collected about…read more3000$ from me or me and it seems like only one bill has been negotiated! Please don't think once they start taking your money they are paying on your debts they make it sound good until you're sold on their program but then they tell you you have to wait until they negotiate with your creditors!!!!! I'm about 5 or 6 payments in, score is constantly plummeting and one company is in the process of sending me to collections. Make sure you're not trying to move, get a car, or anything to adjust your life or make your quality of life better because right now I'm barely able To qualify for an apartment and I'm scared to even trade in my car!!!! Please do your research into all of these companies because my current credit standing is worse than the debt I thought they were helping me consolidate! Then they tell you not to pay your bills, send them the statements only to tell you to stop sending the statement notices and warnings you are receiving. I would like to know or see real live customers and reviews because there's no way people are leaving 4 and 5 stars with accounts going to collections! I am definitely going to look into fair credit and lending laws because you shouldn't have to hit rock bottom just to repair your debt!