I have stopped in this branch twice recently and the customer service is awesome! Both Shameia and…read moreCaitlin were extremely friendly and it's quite clear that they both sincerely enjoy their jobs. I'm very lucky to have this branch right down the road from where I work.

Visited this location for ATM center and right at the main junction and next to Nudys restaurant…read more It's not easy to get in if you entered the road instead of passing the light and entering the facility. Lot of parking spaces.

This bank is Terrible ! Either the drive thru is closed or if go in they tell you to book an…read moreappointment! To call to book an appointment is useless because it goes through an automated system where mostly they drop the call ! Please someone find me a branch that actually services it's customers!

Spent $3 to get money out of their ATM. Not given the option of anything other than 20's so pulled…read morearound to drive through to break the cash down. You see an older gentleman needed singles and 5's in order to pick up his curbside meal during the CORONAVIRUS outbreak and those supplying the meals desired exact change of $8. I kindly explained that to the teller. But she insisted unless we had an account she would not transact with us. I further reminded her we just spend $3 to get the money out of their ATM!! She said she was sorry that she could not serve non account holders. I have never heard that from any bank. Most wish to serve their community. Way to go Wells Fargo. Yours is the only business NOT cooperating during the Covid 19 crisis.

I arrived at 4:59, their drive thru Lane light said "open" as I circled around the building they…read moreturned it to "closed" and wouldn't acknowledge my presence. They don't care about customers only about closing time.

I asked for assistance in processing some paperwork for a transaction for following day. Was told…read morethey could accommodate me. I complained that TD bank would do it for me. They insisted I was wrong and they would not put up with my abuse and one the guys ( not sure if he was a manager ) yelled, yes yelled!! at me to leave if I didn't like their rules.

When I arrived at TD Bank on 26 March to get cash to tip my hairstylist across the street the…read moreemployees were congregated behind the counter. The young man asked me if I needed assistance. I said yes he asked me what I wanted. that's when I told him I would like to speak with somebody at the desk about my accounts. A woman named Deborah told me to follow her. She asked me for my identification and bank cards. I put them on her desk and she had a stank attitude with me for no reason because of all of the fees that TD Bank charged on my account, I wanted to take my cash Out of my account and requested that she refund me the $70 that was taken out of my account illegally. She said no so I asked to speak to the manager. She stated she was the manager. Since she had a horrible attitude and was very rude. I told her that I just would like to withdraw my cash from my accounts, and that I would go to another branch Where I have received excellent customer service in the past. She told me to go to the teller to withdraw my funds. The teller began giving me my money when she stated that at least her accounts weren't overdrawn. She tried to humiliate and embarrass me, not knowing about my recent Emergency health crisis causing me to not be able to work. So when I called her nasty, she asked what did I say? I told her you heard me. I reminded her that she was at work and I was unable to work for the past three weeks, I felt humiliated and disrespected in public around other customers, and felt that there was no need for her to make such a snide comment not knowing my situation. I felt that my right to privacy was violated and when I contacted the bank today, they told me that she had closed my accounts after I specifically requested them left open so that I could retrieve the stolen funds at an alternate branch. If you have money at this bank, I suggest you take it outand deposit it in the bank that deserves your business because they do not. They don't respect their customers and they don't respect our right to privacy.

America's Most Inconvenient Bank. Tried to make a deposit at 1:00 on a Wednesday and no one was at…read morethe drive-thru window. Kept pushing the call teller button but no response. Drove around and went inside and there was one teller with a line of six people. Waited five minutes and she was still working on the first customer. There were at least two other workers in the bank that were just sitting at their desks. Since I had frozen groceries, I left and went home. When I got home, I called to complain and the phone rang 20 times with no answer before I finally gave up. I went back Friday and there were no cars in line at the drive-thru and it still took me ten minutes to deposit three checks into my business account. The teller was not the least bit apologetic and just said they were short staffed. I will be closing out my account and moving to a more convenient bank

It's kind of difficult to get out of the driveway when there is traffic, but this location is…read morepretty good. It's a gorgeous bank, completely renovated years back. There's ample parking and a drive thru ATM. I still can't believe that I have to pay a fee to use a teller at my own bank! Crazy.... Plus, Bank of America ATMs drive me crazy! Why are the buttons so difficult to press?!

5 employees and I'm standing in a line of me. ( one person) Then when they decided to acknowledge…read moreme they said that I cannot make a deposit because there something wrong with their system. I guess I really shouldn't be in a line when there's that many employees but maybe that's why you should avoid this Bank.

I arrived at this branch to pay my VISA bill today (due 2/1/15) and they refused to accept payment…read morebecause BoA transferred my account to Barclay without advising me on how to pay the outstanding balance. A manipulative bank employee then tried to pursuade me to open a new credit account and transfer the balance back from Barclay. BoA is such a mediocre bank employing mediocre people. I would never allow them to handle large sums of money. I was a customer for over 15 years and BoA managed to destroy the relationship in the last week! Terrible branch and terrible bank.

I became a customer at Trumark when they offered me an outstanding mortgage rate a few years ago…read more Visiting their branch at the Gateway Center, Wayne, is always a very pleasant part of my day because they treat everyone with the greatest of expertise, courtesy and friendliness. I have had the same helpful experience also whenever I have called their head office. They truly understand customer service. Thank you!

I went to the bank yesterday at the end of the day to make a car payment. I did not have a mask on…read moreand did not know that one was required. I was greeted by a surly bank teller you said to me "you need to put your mask on." I did not hear him, so I asked him to repeat himself. Very rudely and loudly he said "YOU NEED TO PUT YOUR MASK ON." I told him he was being rude and reminded him about the magic word we all learn in kindergarten "Please." I said to him how about "Please put a mask on." He repeated, in an angry tone, "please put your mask on." I placed my mask on and went to the teller next to him For the record, I noticed two other employees in the small office in the back working without masks on. Rules for thee, not for me? I had considered setting up my banking at TruMark out of convenience, but no longer. Once my car is paid off, I'm done with them. Customer service is so important to me and quite frankly this interaction left me puzzled and speechless.