Soo funny! We were driving to our Citadel and my husband is there all the time for personal business. I was joking around because I said, "when they walk in do they know you by name and say Hello Mr H (last name)". He was saying "Sure they do!" I thought he was kidding with me. So we walk in to Citadel and Faye, greeted him with "Hello Mr H (last name)." And I got a hearty chuckle out of that. Yes they DO welcome you and know your name - if you go there often enough.
Faye was welcoming and ushered us to her desk. She offered us water or coffee and was very personable and like able. My husband had some questions on some banking things they were offering and Faye was able to easily answer his questions.
I have only gone a handful of times and they are always pleasant and personable. I've not used the drive through.
The building is beautiful and the landscaping is bedecked with fall flora, and a weedless lawn with very manicured grass. Just an all around attractive building, for us a stellar location and top notch staff. read more