Soo funny! We were driving to our Citadel and my husband is there all the time for personal…read morebusiness. I was joking around because I said, "when they walk in do they know you by name and say Hello Mr H (last name)". He was saying "Sure they do!" I thought he was kidding with me. So we walk in to Citadel and Faye, greeted him with "Hello Mr H (last name)." And I got a hearty chuckle out of that. Yes they DO welcome you and know your name - if you go there often enough. Faye was welcoming and ushered us to her desk. She offered us water or coffee and was very personable and like able. My husband had some questions on some banking things they were offering and Faye was able to easily answer his questions. I have only gone a handful of times and they are always pleasant and personable. I've not used the drive through. The building is beautiful and the landscaping is bedecked with fall flora, and a weedless lawn with very manicured grass. Just an all around attractive building, for us a stellar location and top notch staff.

The credit union has drive thru that is never open. I don't understand why it's advertised and…read morenever open. I feel bad for the people who have difficulty walking like my mom to have to enter the place just to make a payment. It seems they need to hire more people to man the drive thru window.

Absolutely the worst banking experience I have yet lived and heard of anybody go through in my…read morelife. I will never recommend this bank I wish I never came across it. Timelines are inconvenient for the clients and the policies for address changing and automatic payment cancellation are absurd. They also don't communicate efficiently which makes it a complete 0 star experience. Do not bank here.

Never again. The website is not user friendly, staff isn't remotely helpful and even after paying…read moreoff my car loan I can't transfer any of the money in the savings account out to a different bank. It seems like they are trying to push as close to being a scam as they legally can while still technically being a bank. 0/10 DO NOT USE THIS "BANK"

Went to Royersford Harleysville Bank this afternoon. Needed some help with older statements, Kelly…read moreand Rachel were both so very helpful.

This is a really great bank and a great location. Always have adequate staff and offer great…read moreservice. I enjoy visiting this location/ I recommend this location for personal and business banking.

The employees who work at this office are very nice and friendly. Been using them since they opened…read morein Limerick and the kids all have account to deposit gifts for birthdays, first communions, confirmation and graduations. Coffee is always on.

Maria from Ambler Savings Bank is an absolute gem - she was able to help me out thoroughly and…read morequickly. All of the people that work there are honest and very kind. I appreciate what they do for the community! You won't be sorry to bank here.

I thought Jono and Anna were amazing. Matt is terrific for investments. Thank you for taking care…read moreof my family.

My son is out of town and the bank locked his account even though 2 years ago he took that feature…read moreoff of his account. He called the bank and they illegally accessed his account disregarding the 2 factor authentication. They will not unlock his account. He called and spoke with a teller who would not give her name. She hung up on him. He called back for over an hour and they refused to pick up the call as they can see the caller id. Jojo finally picked up and refused to assist my son and also refused to give the name of the teller. She said if you have a problem with her then you have to speak to her. Well, how can he do that if he doesn't have her name? I called and asked who the manager on duty was and I was told by Jojo that there is no manger in the building and there are only 3 people there. Refused to give me the managers name. Told me there is no one in charge? How do you run a bank like this? Don't go to this bank. You will not be able to access your money. The customer service is terrible! this branch need to be overhauled or closed.

What a CRAPPY bank I would waste any of your time, we went inside and our bank person was very rude…read moreand she was contradicting everything we said and giving us a hard time even calling us names under her breath. Not gonna lie this bank doesn't even deserve 1 star. Everyone is rude and they need better attitudes and to actually know what they are doing.

I recently closed my checking account but still have a credit card with TD. Have generally had good…read morecustomer service with the organization. Closed the account because of account minimums and am trying to simplify the number of checking accounts I have.

I just opened an membership with them. I'm newer to the area and my credit union isn't located in…read morethe area. I set up a personal loan. The girl I set up the account was okay. After the account was set up, signed paper work it was like they got my money and don't return my emails or phone calls about questions on there payment plans online. I had to leave a message again to talk to a manager . But the same girl finally called me back. I had questions with on why I don't have any info on all the paper work I did or how to pay my loan. When I finally did get some info the link that I was given wants to charge me a $3.99 convivence fee for paying my bill with not being scheduled. I told her about it and didn't even know about. I don't recommend this credit union at all to anybody. Horrible customer service.

After 11 years at this bank I have had multiple occasions of fraud where money slipped out of my…read moreaccount on random charges. I HAD TO FIND OUT MYSELF EVERYTIME. The last time I went in I brought up having suspicious charges from websites I do not shop on and asked them why they fined me over a dozen times in a week $32 at a time. Rather than helping me take care of the fraud they insinuated my own mother was stealing from me. I've never had any other bank ignore blatant fraud while freezing my card everytime I tried to use it somewhere new. The manager here is a sweet heart and the only reason I stayed so long, still called me by my first name and ensured I had things covered when I closed my accounts. I do not recommend anyone comes to this bank.

This credit union is not what it was when they opened. I will be changing banks. Poor customer…read moreservice, new system designs and online banking apps that look like a 3 year old designed them. They hold onto your savings for up to a week when you make an outside transfer in collecting interest on the transfer. Find another bank and run from this one. DCU is beyond repair at this point. Poor Sr Leadership making horrible decisions has sunk this once very respected institution.

This is a bank masquerading as a credit union, RUN do not walk from this institution. As soon a my…read moreloan is paid i will close my accounts and NEVER deal with Diamond again. I find their fees and predatory lending practices resemble a bank much more than a credit union, My opinion is that they are the WORST