Walked in to open an account at 4:30pm. Stood in the lobby completely unacknowledged while 4…read moreassociates talked amongst themselves in offices and behind the teller line. When I approached someone and inquired about opening a business account, an associate (Riv?) immediately said "oh no no. We definitely cannot do that today, we are closing in 30 minutes and we have a lot to do before we leave). There was one other client at the teller line. As she kept on about how I couldn't possibly be assisted today, other associates were packing up their bags in the office seeming to get ready to leave once the clock struck 5. I explained I had already attempted to work through the account opening process online, having submitted docs required and building out all the info requested of me and of the business entity. I asked if that could be accessed to make things quicker and to see if we could possibly finish out the account opening process today. She mentioned she could take a look at what was in the system, but "there would be absolutely no way we can help with opening the account today". I told her to forget it and walked out. Proceeded to get home an open an account online with a competitor in 15 minutes. Wells Fargo, you have clients walking into your doors begging to start a relationship with you, and your associates are chasing them right back out the door. If customer service was this poor prior to gaining me as a client, I'm glad I dodged the bullet on how I might be treated once I actually gave you my money and my business. You have some serious work to do.

Used their drive in service and great. Little difficult to navigate as this is a small parking lot…read morewith a lot of shops closer by, other than that all went well.

I just opened an membership with them. I'm newer to the area and my credit union isn't located in…read morethe area. I set up a personal loan. The girl I set up the account was okay. After the account was set up, signed paper work it was like they got my money and don't return my emails or phone calls about questions on there payment plans online. I had to leave a message again to talk to a manager . But the same girl finally called me back. I had questions with on why I don't have any info on all the paper work I did or how to pay my loan. When I finally did get some info the link that I was given wants to charge me a $3.99 convivence fee for paying my bill with not being scheduled. I told her about it and didn't even know about. I don't recommend this credit union at all to anybody. Horrible customer service.

After 11 years at this bank I have had multiple occasions of fraud where money slipped out of my…read moreaccount on random charges. I HAD TO FIND OUT MYSELF EVERYTIME. The last time I went in I brought up having suspicious charges from websites I do not shop on and asked them why they fined me over a dozen times in a week $32 at a time. Rather than helping me take care of the fraud they insinuated my own mother was stealing from me. I've never had any other bank ignore blatant fraud while freezing my card everytime I tried to use it somewhere new. The manager here is a sweet heart and the only reason I stayed so long, still called me by my first name and ensured I had things covered when I closed my accounts. I do not recommend anyone comes to this bank.

I have an auto loan through them ! I cannot register the vehicle without them sending the title to…read morethe DMV! American Heritage refused to send it. This has been going on for five months. I am so sorry I ever went through American Heritage credit Union.!!!!!!!

Worst credit union ever. My husband went to this Limerick branch in person - IN PERSON - and we…read morewere told he had to go through the video chat system to speak with an advisor located somewhere in PA to get our loan pay-off amount. We're still stumped as to why no one working in the branch could give him this information when he's presenting in person, with his license. We're buying a new car and I don't care if AHFCU comes in with the lowest rate, they manage to complicate every process of an already unpleasant experience. We will never use them again and we can't wait to be finished with them!

I was sitting outside Diamond Credit Union drinking my coffee when an employee of this fine…read moreinstitution rudely approached my car told me to move. Since Starbucks is right next door and there are no signs posted limiting parking ... this shouldn't have been a problem. I guess I was in her favorite parking spot. I can only imagine how bad their customer service must be.

From the owner: Diamond Credit Union is a state-chartered and federally-insured credit union serving Berks County…read moreand the Tri-County Region in southeastern Pennsylvania. Diamond Credit Union is a full-service financial institution, offering low cost financial services with world class service since 1947, and is the recognized leader in our community inspiring financial achievement in every phase of life. Diamond Credit Union's headquarters are located in Pottstown, with additional branches in Boyertown, Exeter, Muhlenberg, Royersford, and Wyomissing.

They said they couldn't send anyone out when I needed help. They keep sending me mail. Tell me…read morewho to contact to complain since they left me hanging

Weren't really able to answer my question or even tell me the website for my answer…read more The person who answered the phone, however, was pleasant just not very knowledgeable. Nor was the website for that matter.

Great service with exceptional attention to detail. Very pleased with turnaround and accuracy…read more Worth it 100%

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