This issue started with their customer service number. I paid off a large bill today using my debit card for a contractor Then I went to the county tax office to pay my taxes when I got there the debit card was rejected because it exceeded the daily amount. So I called the customer service and got someone whose English was almost intelligible but they told me that they could fix it so they put me on hold for about five minutes and contacted their manager and said they had raised my daily limit so that I could make the payments. I went back into the tax office and tried again this time it was rejected because of fraud. So I called again and I was told it was fixed and again another person I had to ask him to slow down and speak clearly because of their accent I couldn't understand them then I asked where they were based from and they said from the Philippines. Back into the tax office and again rejected because of a fraud issue so I call again same sort of run around i've told it's fixed I go in and try it again, And it's rejected due to a fraud issue Again I call and try to clear it up and I'm told it should work fine, Keep in mind I've spoken with 4 different people who English is clearly not their native language this will come into play later/. Back into the tax office and they again get a fraud issue at this point I'm fed up and I use a credit card to pay it I'll pay it off next week so I won't get hit with a nineteen percent interest rate. At this point I'm pretty antsy and I go to the local bank as I have another tax payment I need to make and don't wanna put that on the credit card and also don't wanna go to the weekend with my limit maxed out. So the CS person she says there's nothing she can do about it she can just elevate it to the next level but she tells me I probably called the wrong number that's why people were telling me this so I pull out my cell phone and show her the number she has nothing to say. Then she tells me they can't raise a limit on your debit card and have it be effective the same day So then I explained or so your customer service people were pretty much lying to me and she has no direct response to that. At this point I mentioned that they could barely even speak English and they were hard to deal with and they told me that the customer service was based out of the Philippines to which she told me P N C Bank uses only American local customer service. Interesting how I got 4 people with the same accent and it was clearly not in America. She told me that that person meant they were from the Philippines not in the Philippines. And if she had an accent that would reminded me pretty much of Natasha from Beauwenkle or Melania Trump she got real hostile at me. And I said well maybe I should with just withdraw all my money from the bank and switch it to someone else if this is the way I'm going to be treated and I was told well I can get you a cashier's check right now if that's what you want Which I replied clearly you don't care about my being your customer. Now I will admit I was testy and not real pleasant to deal with because I'd been lied to half a dozen times by these people and treated like I was an idiot I didn't know the PNC Bank phone number, I couldn't tell an overseas call center and I'd been lied to 4 times already and tried to pay my taxes off with a card when a fraud issue kept coming up talk about being embarrassed. At this point she pretty much told me to leave and actually started trying to talk to another customer when I still was not done. Not sure what I really wanted to do at this point but I wanted someone to admit that I had been lied to and I was treated like I didn't matter. read more
