Recently visited Wells Fargo's Havertown, PA branch. Customer experience is always excellent. Very…read morefriendly and professional staff. Bank offers very competitive programs. Highly recommend.

The one teller has a horrible attitude for no reason and treats customers like shit. Wouldn't…read morerecommend dealing with someone that miserable otherwise everyone seems nice.

The worst TD bank I've ever been to. After today I may never go back. They are rude and don't care…read moreabout anyone's time. Such a joke.

terrible service. my husband needed to change his personal details on his account, but after 2…read moreweeks nothing had changed. we had to go back again and spend time until the information was finally updated and my husband was given a one new card, but still couldn't print the other one. We won't be returning to this branch

I have never had a problem with this credit union until a few months ago. It's always a wait and…read morethe employees are always gossiping. they constantly make sure you know that you are not a priority. I only use this place because it's a credit union instead of a bank. I didn't want to use a machine with a palm scanner and would have rather spoken in person. They're rude. I'm normally not a Karen but the one in Paoli and newtown square are 10x better!

If I wrote this 10 years ago I would have given this 5 stars. They had branches that accessible and…read morepersonable, well informed staff. Now it is a horrible experience. They have closed multiple branches and have removed most of the staff in favor of "virtual teller machines" which is just a fancy ATM. In doing this did the bank pass on their savings to their customers in the form of better interests rates? I haven't seen any change in mine. I loathe going to this bank now and transferred most of my savings elsewhere.​​​​​​​​

Was given an incomplete accounting of funds due to me. They recognized their error, but it cost me…read moretime and confidence in this bank's accuracy and trustworthiness. Double-check their work and avoid if you aren't on your toes.

Chase bank has been horrendous to deal with. I have had an account in good standing for 5 years…read more They marked a check from the US treasury as fraud. They then locked all of my accounts and I've been without funds for 3 weeks. The bank branches can't help me. Corporate was completely unhelpful about a legitimate check! Don't bank with Chase ever. Trust me, I wish I hadn't.

Citizens Bank has an archaic, discriminatory rule. When you try to look up your tax statements…read moreshowing your interest online and it isn't in your document center, and then you spend time contacting customer service to find out that even though we have wealth accounts and all of which are joint accounts, they consider me a secondary signer (the female spouse). And their policy is that only the primary on the account can download these documents. This is sexist, and it negates the whole purpose of having joint accounts. They don't seem to have problems taking my money. Of which I make a lot of - they have no problem with that, but when it comes to me wanting to download a tax document so I can move ahead with our taxes sooner rather than later I can't. My husband (the male spouse) doesn't have an online account because he doesn't do computers. But somehow this old, archaic, discriminatory policy is still in place. And the best part is much earlier last year I ran into the same situation with needing to download documents for a house that we were purchasing. At the time I lodged a complaint and was told it would be examined and someone would get back to me. They did not. I have yet again been told that they lodged a complaint on my behalf and someone will get back to me. I don't believe that's true and I don't believe anyone cares. However, I care and I find this to be incredibly sexist. By the way at the time that we opened our accounts, 30 years ago, we were never asked is there a primary or a secondary because it was a joint account. The bank defaulted to the male being first. Absolutely inexcusable. And at the first chance that I get to do research and find a bank to move our funds to we will be doing just that. So congratulations citizens bank you lost our accounts.

Hello everyone!!!! This Citizens Bank is located in the Quarry Shopping Center in Havertown, PA…read more 19083. It is located in the Giant Supermarket. It has been there for a little while. The Bank did not open at the same time as the Giant Supermarket. Giant created a space for it and it is extremely popular. The bank is busy constantly, especially on Fridays, Saturdays and Sundays. Jasmine, a teller, used to be employed there. But she is now at another branch location. Everyone loved Jasmine, including my family. Andrew Flood and Angel Padilla are two other employees there. They are super friendly and nice. They are always willing to assist and always engaging and easy to converse with. This is one of my Mom's favorite locations to bank. I am enclosing pictures for this review. In the Quarry Center, there is also a Chipotle, Vision Works, Super Cuts and Panera Bread. Lowes is right across from Giant on the same side of the street. Check out this Citizens Branch and all of the other businesses here. Also Giant is open for 24 hours here!!!! I felt that I needed to post that on Sunday, September 1st, the branch was supposed to open up at 10 am and only one employee, Angel Padilla was there. Angel explained that he couldn't open by himself and that he had to wait for another person. Many customers stopped by to perform transactions. Angel was kind and patient with everyone, explaining that he couldn't open the branch by himself. Angel assisted me with my transaction on the ATM, which was depositing cash, which I learned I could put in as many as 30 bills at a time. Another lady needed assistance with her pin #. She couldn't remember the old pin, so she had to wait until the window opened. I left and do not know what time the window finally opened. Citizens Bank, I do not know what you would have done if it weren't for Angel. Angel saved the DAY!!!!! Good night Yelp Family!!!!!!

HORRIBLE. These idiots act like they're doing you a favor. They stand around doing absolutely…read moreNOTHING while you wait in line FOREVER. Absolutely the WORST branch I have ever had to deal with. I skip them and drive all the way to Haverford when I need some service. YOU IDIOTS NEED TO GET YOUR ACT TOGETHER.

This used to be one of TDs better branches. Not sure what has happened but they truly have…read moreforgotten customer service. Even the Head Teller or Supervisor has a non caring attitude which is surprising but even she works on slow mode. Considering moving my acct to another financial institute.

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

I have been patronizing the Wynnewood Branch, 19b-0068 for some time now. My Mom started…read morepatronizing this branch long before me. This Citizens bank has recently undergone renovations. It looks magnificent inside the branch now. This branch has expanded recently. The individual offices are larger. Also the teller stations are people friendly. No more standing on either side. There is an ATM inside the branch where individuals can conduct their transactions after hours for example. Also there is a drive-up window there. The hours there are Monday-Wednesday, 9AM-5PM, Thursday, 9AM-6 PM, Friday, 9AM-6PM, Saturday, 9AM-2PM and on Sunday, the bank is closed. The drive through hours are the same as the regular teller hours. This branch has a parking lot, however many people patronizing other businesses park here. There is a Starbucks nearby and many people park in the Citizens lot instead of parking in the Starbucks lot, because there are other businesses in the shopping center that people patronize such as Republic Bank. The Branch Manager, Mr. Glenn moniters the parking lot to make sure that the people there are Citizens Bank customers. There used to be an ATM outside the branch, but it was taken down when the renovations started. There are also safe deposit boxes available at this branch. The employees: Anton Gobin/Universal Banker, Kathryn Adler, Senior Teller and Erick R. Glenn are magnificent at their individual positions. My family and I are always greeted with a smile and friendly conversation when we arrive. The area of Wynnewood has many well-known businesses across the street as well. There is a Giant, GameStop, Wells Fargo, DSW Warehouse plus other companies. Check out the area - it is well maintained. Good night Yelp Family!!!!

Got a fraud alert text and went in and the staff was very helpful and super nice and everything got…read moreresolved very quickly! Thanks staff for your help

Branch is often slightly busy but depends when you go in. Always find the people working there to…read morebe the friendliest & most professional. Excellent branch.

Good afternoon to my Yelp Family!!! I used to patronize this bank before it was changed to WSFS…read more WSFS used to be Beneficial Bank, until it merged with Beneficial Bank. I was a patron of Beneficial Bank for years and then I decided to drop my patronage because of some poor customer service. I decided to go back to WSFS because my mom is a customer and she has been a customer since Beneficial Bank changed over to WSFS Bank. My favorite customer associate there is Loretta. Loretta is nice and friendly. Loretta always goes the extra mile above and beyond. Loretta always has a warm smile whenever my mom and I visit. The branch is a pretty decent size and they sometimes have coffee and refreshments for their consistent customers. WSFS has an ample parking lot and it is neighbor to Swiss Stores, and Poppi's Restaurant plus some Chinese spots are in the next shopping center over. Havertown is a convenient area to shop as well as centrally located. It is easy to find in a pretty nice area and location. Okay Yelp Folks, til next review!!!!

Answer phones Explain products especially for promotions…read moreExample need insave accounts to get the higher rates Reduce fees example cashier check 5.00

They have hide requirements. Be aware. I move money to my CU account from brokerage. Then when wish…read moreto move the funds they held funds for five days because i did not same amount of funds I would like to move. So be aware try find this requirement any where. You need ask before planning a move. CU has right make there rules; however it should be post in transfer section be aware. The staff is friendly n helpful. Corp decide put hold even those the funds coming from well brokage house. So i will never put any larger dollars here. Only insignificant money will be keeps there. I have other CUs to used.