I am a former Fair Lawn resident. I have used this branch since 2000. Former and current…read moreemployees are great.,. Living out of the area and still use this branch. Twenty-five Yeats is a long relationship,

They charge you $50 to close your account. They also charge $10 for lost passbook. What a privilege…read moreis must to bank here! They use your money to make money for themselves, then charge you. Update: Today the manager called me & waived the fees. As a small town bank (compared to Wells Fargo, et all...) they know the importance of community relations. That's the silver lining. I always bank with credit unions, etc to avoid the big banks. I hope this bank changes their policies. Poor reviews will make or break a business these days, and everything is public.

Stopped in for a quick transaction and had the most wonderful experience with 2 tellers at…read moreAlexandra and Nicole at WF. They provided great service and were very friendly.

My first visit there I waited a while to close the account. Back then the staff and manager were…read morefriendly and polite. When my account was put in jeopardy I walked in to speak to someone who proceeded with closing account (my request) he was dismissive and directed me to speak to teller (he seemed bothered and unhappy, in a bad mood). The other bank rep refrain from answering any questions and directed me to call customer service in the back of the card, there was no concerns and no attention to my issues which made me feel unappreciated as a customer. This is the bank in my neighborhood but doubt I will ever go back there for business.

Horrible Bank to deal with. Customer service is the worst. Will be refinancing very soon !read more

Horrible bank with absolutely abysmal customer service. Do not bank here. Eventually when you need…read morethem, they will not be there to support your needs. I went into this bank today to open an account and have a document notarized. I was dealing with a woman behind a desk when another employee, Mr. Jamal Ahmed became very engaged in my business dealings. He was an extremely unpleasant man with little to no manners and no sense of how to treat a customer. I am in the high tech security systems business and have contracts all over the country. My home is in Arizona, but I have another home in Saugerties NY. I currently have a very large contract that I am working on in Ridgewood and for various reasons, mostly due to superior local knowledge, I prefer to use local banks like this one. As I mentioned, I was going to notarize a document and open an account. I asked the woman to notarize the document and at that point the rude Mr Ahmed butted in saying that they would not notarize a document unless I had an account there. That in itself I found very odd. Most customer- centric banks just do that as a service. Not Mr Ahmed and Freedom bank though! I then asked to open the account first and then I would do the notarization. At that point Mr. Ahmed stooped to telling me an outright lie, that I cannot open an account unless I had a local address. Actually, as per RBI Guidelines you can open a saving account in some another city. If this is the treatment you get when trying something as basic as opening a bank account, I shudder to think what they would be like if you needed them to have your back in some matter. Take my word for it, do yourself a favor and bank elsewhere.

My grandmother went to the bank about 20 years ago. It became my bank about 15 or 10 years later…read moreand although I wasn't a fan of the bank itself I do like this branch in particular. Friendly and good service.

Worst customer service I've ever experienced! I went there a week or so ago to open up a claim…read moreabout a atm transaction. The banker named Randy Brito seem very helpful at first but after he "supposed" help me. He told me that I would get a call from the resolution center in a couple of days. I called him twice and he snap at me, gave me attitude and apparently didn't do he's job like he was suppose to, because the resolution center never received anything notes or a copy of a receipt I gave him. To send it out to them. The guy made it seem like it was wrong for me (a customer for many years). To ask him a simple question, about my situation! He basically gave him an tone and lied saying I call him ever other day! Clearly this guy doesn't know what he's doing at a bank. If he makes it seem like two phones calls, was more like a phone call a day. Guess he doesn't know he's math and he works at a bank! I'm getting tired of these Wells Fargo bankers and there nasty attitude and lazy disposition. If you don't like what you do go find another job because after another mislead and unhelpful encounter with this bank. I'm going to switch banks and never look back!!!!

I love Columbia Bank! Their Yield Plus Checking is such an awesome product! The Rt 17 Branch is…read moreby far the most efficient around. The manager Michelle and her staff are extremely professional, friendly & helpful... I wish I could give them 5 more stars!!

This has been my best bank experience so far. Whether it is mortgage or checking, they offer some…read moreof the best services. Great rates, good customer service, convenient branches in North Jersey (unlike credit unions), etc.

I've never had a better relationship with my bank then I do at ConnectOne in Englewood. My Branch…read moreadvisor Jose greets me at the bank door and takes all my deposits then emails me my receipt. If I ever have any questions about any of my accounts I get a reply email or call within 15 minutes. I literally feel like a VIP that has a Concierge service at this bank. I'm also provided monthly updates on any money management options, like a CD or Bond when the interest rates improve. I HIGHLY recommend them you will be pleasantly surprised at how they work for you.

Forget about your friendly neighborhood bank. You know, the bank which once offered snacks and…read morecoffee so good, folks would come by to eat and drink without conducting actual bank business. Okay, so that was a bit too much 'hospitality.' What's replaced it is a management so full of itself, it can't be bothered to extend the simplest of courtesies. The turnover of staff is pretty constant. While the tellers are still friendly (why 2 stars), some of their bosses have forgotten how to provide service and maintain positive client interactions. Bottomline: you can do better.

For one one of the things that they can improve is make sure that their staff is informed about…read moretheir products... Every time you call no one ever knows anything I've gotten so much misinformation it's ridiculous. I took my money out and went elsewhere and then when I called about interest on savings account, I was told about a high-yield interest savings account so I took all the steps so I could transfer money back into Kearny federal to find out they didn't have that! Two different people in the same location told me that they had that savings account option and then when I actually try to do it, I was told oops we made a mistake... Really a Bank makes a mistake. Oh no that's why I took all my money out of Kearny and I don't care now if they have 10% interest, I'd never put it back again... They really need to up there staff education on their own products... Not to mention that their online banking is very antiquated... They only got it a few years ago I think for years they didn't have any online access when everybody else has been online for a few decades

I switched to this bank a few years ago because they offer interest earning checking accounts. I…read morelike Kearny, and this particular branch, because it reminds me of how my local bank was when I was younger before all the big banks took over the little guys. There's a much higher level of personalization in the services provided here. The operating hours may not be as great as TDbank but the level of service is worth coming here.

This is my favorite Oritani bank to go to! They have the friendliest staff at this bank and the…read morebest manager Carmella! They greet their customers by names and remember a majority of them. Whenever I have a problem they are always able to fix it and on top of everything for me! Nunzio & Carmella are the best.