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Chase Bank

3.2 (5 reviews)
Closed • 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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Wells Fargo Bank

Wells Fargo Bank

(5 reviews)

Among the worst banks I've had. The staff is pretty unprofessional and just their entire system is…read morebackward. The app is so inconvenient it takes you at least an hour to reset the password and the staff is most nonchalant to your concerns. The method of solving any problem of yours is most often "I can do it for you" - no. Your business hours are from 9-6 and my hours of living and operating from day to day spans far beyond those hours. I should be able to have the convenience of doing things on my own 24/7 - in a simple and convenient non hassle way! They need to step up with their banking, attitude and proactive methods of going about solving issues. In this location there is only one ATM machine and often have 4-5 people waiting to use it. Nothing spells inconvenience better than this location. I walked in to close my account today and Thank God. I will never be opening another. I'm a busy student and I need convenience and practical methods of dealing with my banking issues that arise in even the simplest things like resetting my password. When I told the personal banker that I needed to close my account, the only thing he could say was "can I ask why", and it wasn't exactly what he was saying, but more about how he said it, it came across like something he rehashed when going over his personal banker's manual 101 but in reality it sounded as if it lacked sincerity, empathy or concern- try again. Maybe If they seemed to care a bit more i would have considered staying. It wasn't surprising that when I went back to work my co-worker told me she cancelled her account over the same password issue earlier this morning. Seems to me that they could care less about customers leaving and that is very apparent. Deuces Wells. Never looking back.

This Wells Fargo Branch has been closed since Covid began. That I can accept however, the ATM…read moremachine very often cannot accept deposits? I sometimes go to the Tenafly Branch and there is a better chance of them accepting deposits but not always. I have started to use TD Bank. They are always convenient, have had live tellers to speak with through video phones. A number of residents in my building are fed up with Wells Fargo as well.

Chase Bank - banks - Updated May 2026

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