The worst incompetence and horrible customer service I ever received from a bank. I opened a checking account and ordered checks. When I received the checks they contained a mistake so I brought them into the branch. After a long wait, Jackir Ahmed was not apologetic nor willing to help me, instead he argumentatively and defensively tried to convince me that checks aren't really used any more and I shouldn't use them. However I insisted that I wanted them and he still didn't want to help me, although he grudgingly called the banker who placed the incorrect check order in the first place and told him to place a second (and correct) check order. Not surprisingly, BOTH bankers failed to place the check order and I never received my checks (which by the way, isn't a free service, I had to pay for the checks). I went back to the branch again and again I had a long wait. After waiting for nearly an hour, Jackir asked for my phone number so he could leave me a message later that day when he found out why my checks weren't ordered. I told him I had to go back to work but I gave him a number that he could call and leave a message. He called the number twice but hung up both times, refusing to leave a message as he was supposed to do. I made yet another visit to the branch, my 4th branch visit in connection with this check order, and this time he had the nerve to come at me in a threatening manner as soon as I walked in the door, immediately lying to me, claiming that he left multiple messages for me and he needed to check on the serial number associated with check orders and he couldn't find the serial number so he just didn't know how to place a check order so he just didn't do it. When I told him he called my message phone twice and hung up twice, he called me a liar. I told him to close my account immediately and he said "that's fine with me" and he went right to the teller and told him to close my account. As the teller was getting my money together Jackir stood next to him, flirting and talking inappropriately with a female teller behind the counter. My money was handed to me in an envelope and was not counted out to me, so I had to empty the envelope and count my money myself. As I was counting my money, Jackir stated, as a backhanded afterthought "by the way, I think you might have received the check order before I checked the serial number" which, like everything he said to me, doesn't make any sense. I told him I don't have any problem getting my check orders from the other banks that I do business with and to that, he had no response. read more
