I was always so impressed with Chase's security until recently. There credit cards are right on…read moretarget. There wire services are not. You'd think if the wired funds were going to to a particular company and it did not go to them that would be an issue. My other bank takes much more care in the details. I will be moving my merchant and business account, once I set up a new merchant account.

Had a very unpleasant experience with an associate here. The location is very close to home, but…read moreI'm willing to travel further to avoid the atrocious customer service reps here

Forget about your friendly neighborhood bank. You know, the bank which once offered snacks and…read morecoffee so good, folks would come by to eat and drink without conducting actual bank business. Okay, so that was a bit too much 'hospitality.' What's replaced it is a management so full of itself, it can't be bothered to extend the simplest of courtesies. The turnover of staff is pretty constant. While the tellers are still friendly (why 2 stars), some of their bosses have forgotten how to provide service and maintain positive client interactions. Bottomline: you can do better.

I called the bank with a trust account check and they said it doesn't always guarantee the client…read morehas funds so they hold a check when you are a customer there AND the trust account check is from their bank !!! sounds like they allowing kiting abd know about itv

This Bank of America is never open on time, just a heads up…read more Other issues here: - staff is very slow - place is unsightly and dirty - during peak hours, there only one teller and he/she works at a snails pace - the managers and client desks are always busy

Had a great experience here today. Very clean, respectful and patient staff. Mauricio is the best!!read more

I've alway had a positive experience at the bank either with their tellers or customer services…read morerep. Whenever I need help, I have no problem walking in and getting the assistance I need. It's a pleasure to bank here.

Opening a checking account was easy. I was attended to just a few minutes after taking a seat in…read morethe waiting area. Their friendly service rep was able to get my new checking account and debit card right away. Their app makes it very convenient to check your balance and conduct transactions online. I pay all my bills this way and have never had any issues. They integrate seamlessly with third party companies such as Trustly and Aeropay which makes deposits instantly available on your balance while the transaction is still pending. While they are very secure, I found one of their new safety measures to be inconvenient. I went to pick up a copy of my bank statement and the security guard informed me that I needed to scan a QR code on my phone in order to enter. This is the only bank where this has happened to me. I had to return home and come back which I found frustrating. Their ATM's are available 24 hours a day. They have three kiosks inside where you can conduct quick transactions. Be forewarned that if you visit after hours when there is nobody inside you will be without any customer support if you run into a problem. I went to deposit cash and the machine wouldn't return my debit card. There were no warning signs stating the machines were broken and I was stuck there with another customer who had the same issue. On another occasion I was fortunate enough to have the security guard come out and abruptly warn me not to put money in the ATM right when I was about to insert cash in the machine. I was able to complete my transaction at the front desk thankfully.

Not many Capital One Bank's in the area so being that it is located nearby is a win for me!…read more I opened up a Savings account here since Capital One has one of the nations top interest rates/yield. It is a variable rate, but nonetheless the ease of banking is great since there is no minimum and no fees. You are restricted to 6 monthly withdrawals, and currently due to Covid-19: you are allowed up to 9 withdrawals per month. Since is located in the heart of town (with busy traffic), this branch has "free" 3 hour parking in the parking garage located behind the building, and free (unsecured) WiFi. The free parking is sweet since you can bank, and then visit the park across the street or restaurants nearby. Great staff who helped me with my transactions, and the inside looks very clean and nicely done up.

Thanks to Covid I've not been going into the branch much. When I visited the other day I was happy…read moreto see Samah still there and was helped by, I believe Tiffany, who was very pleasant and professional. I've always had a good experience at this branch!

PROS: This bank has treated me well form the start. Violet is very nice and worked with me with…read moreevery step of the way. They have a nice lobby, a coin counting machine, and competitive interest rates. Their atms even accept checks CONS: Their hours aren't the best. they close at 4pm and the drive through at 5pm. OVERALL: I highly recommend this bank, but make sure you get their early in the day

Among the worst banks I've had. The staff is pretty unprofessional and just their entire system is…read morebackward. The app is so inconvenient it takes you at least an hour to reset the password and the staff is most nonchalant to your concerns. The method of solving any problem of yours is most often "I can do it for you" - no. Your business hours are from 9-6 and my hours of living and operating from day to day spans far beyond those hours. I should be able to have the convenience of doing things on my own 24/7 - in a simple and convenient non hassle way! They need to step up with their banking, attitude and proactive methods of going about solving issues. In this location there is only one ATM machine and often have 4-5 people waiting to use it. Nothing spells inconvenience better than this location. I walked in to close my account today and Thank God. I will never be opening another. I'm a busy student and I need convenience and practical methods of dealing with my banking issues that arise in even the simplest things like resetting my password. When I told the personal banker that I needed to close my account, the only thing he could say was "can I ask why", and it wasn't exactly what he was saying, but more about how he said it, it came across like something he rehashed when going over his personal banker's manual 101 but in reality it sounded as if it lacked sincerity, empathy or concern- try again. Maybe If they seemed to care a bit more i would have considered staying. It wasn't surprising that when I went back to work my co-worker told me she cancelled her account over the same password issue earlier this morning. Seems to me that they could care less about customers leaving and that is very apparent. Deuces Wells. Never looking back.

This Wells Fargo Branch has been closed since Covid began. That I can accept however, the ATM…read moremachine very often cannot accept deposits? I sometimes go to the Tenafly Branch and there is a better chance of them accepting deposits but not always. I have started to use TD Bank. They are always convenient, have had live tellers to speak with through video phones. A number of residents in my building are fed up with Wells Fargo as well.

best bank ever i will never leave them. they listen to your needs and figure the best way to help.read more

Had an awesome experience here with Kendra at the branch manager and other staff. All the employees…read moreare friendly and helpful

This was actually my first time going to this branch and I wasn't sure what to expect, because I…read morewas doing what I thought to be a complicated transaction on the Thursday before the holiday. I managed to find parking right in front, which already felt like a small miracle in the Bronx. I was helped in the teller window by Tania and Edwin and everything just flowed from there. They listened to what I needed, they were quick, clear, and took the time to explain the time frames that were important for my transaction so I knew exactly what to expect They were patient and provided me with great service. I was in and out. Would not hesitate to return to this location.

Came in today and was using my phone to look up some financial information I needed before getting…read morein a teller line. As I entered, the "greeter" lady standing at the bank entrance didn't even acknowledge me in a friendly way. Instead, she stared at me like I was a criminal and gave me the evil eye as if I shouldn't be in the bank. She kept staring at me, treating me in a suspicious manner until I finished with my phone. I then stated, "I was looking up some financial information I need for this bank visit," which she completely ignored as she marched off without even greeting me. It's pretty apparent that this location needs to invest in some customer service training for their door staff (or, at the very least, the lady who was working the front door at 11:45a on May 3, 2017). On a positive note, the teller who helped me was super friendly and very helpful.