I went in to make a change to my account and Jared was great with helping me make the necessary change. While getting ready to go on vacation, I was alerted with a possible hack into my account. Jared made the necessary change and assured me that everything that was already paid on would be ok. Thank you Jared! Nice meeting you. read more

Worst customer service Glitch in the computer system and got locked out of my account . Can't access my account . Told it will take 1 to 5 business days for someone in it department to get back to me . Waiting for regional manager or store manager to also call back read more

This branch of TD Bank in Exton, PA has terrible customer service, the worst by Teresa. She is rude to and dismissive of customers. It's like she hates her job and wants everyone else to suffer with her. I have been a TD customer for over a decade and, for the past year, have been coming into the branch monthly to do some transactions for my work. I just closed all my accounts with TD Bank after Teresa refused me service while I was trying to do my same monthly business. Additionally, the staff at the Exton TD Bank do not all wear masks (or wear them properly) while serving customers. read more

Only plan on choosing this bank if you plan to keep another bank that you can depend on.i went to pay Safelite Auto Glass 402$ for a window replacement Friday afternoon at 230pm and my debit card was declined even though I had 4500.00 dollars in that account.i tried calling and was on hold one hour and 27 minutes.and never got thru! This is not the 1st,2nd,3rd or fourth time that this has happened.last time it was due to suspicious activity!!! I paid my cellphone bill! Like I do every F ing month.the time before I had purchased from wish,a site that my wife and myself shop from constantly. If they would look at my account prior to locking up my card any idiot would see that I shop from the same places and there isn't any suspicious activity.i do not how they flag a purchase weather it be by the number of purchased or they are total morons.i am tired of being embarrassed and humiliated by td bank.i am afraid to buy anything with my card unless I have my card from another bank that I deal with as I've lost ALL confidence in TD bank.the only reason that I've kept them is that alot of payments come out automatically.but I've come to realize that they must not want my business as they are doing everything to make me change to a more customer oriented bank read more

Wating and waiting and waiting. 1 customer service person on staff. Horrible. This is a why I'm closing my last account today.

Commerce bank used to have outstanding customer service. Everything has headed downhill since the changeover to TD Bank. Theoretically, accounts are accessible over the internet. I have not been able to log on in weeks. The system logs me off for inactivity before I finish logging on! To send in a secure email to complain, I have to be logged on! Tried using mobile app to send a complaint several times, but get no response. read more

Teller Teresa is rudest person I ever go in to the bank,bad attitude,she is so miserable with her job,I need 7 gifts cards and she say next time I have to call ahead for that many,seriously for 7 gifts card that too much for her to do? read more

Bring back commerce bank, TD Bank is full of fees and never ending hassle. They are raising their back end ATM fees to $3 each which is ridiculous. I will be dropping them for a local credit union (Citadel) soon. read more

I have never had any problems at this branch of TD Bank. Pleasant, helpful, and efficient.

I shared the sentiments from other comments, TDbank has the worst customer service and the manager (the one at the branch of 553 W Uwchlan Avenue) was rude and arrogant. She did not return my phone call regarding my account and did not return the fees to my account as she promised. It is a very unpleasant experience with her, how can she represent tdbank as a manager?!! read more

I usually don't take the time to write reviews, but this is a different case. I have been banking with TD Bank for over 5 years - almost always at the same EXTON, PA branch. I have five accounts and visit multiple times a week. The inability for the branch to keep the same employee for any extended period of time is a joke. The lack of customer service and rude demeanor of the manager and multiple employees is also shocking. Is it really that hard to remember that I have an account here? Must you ask every time!!!!! Just closed all of my accounts. read more

You need to increase ur staff on Sunday's, the wait is just to long impacting service big time

I made an account strictly to review this bank and I'm let down there's no 0 star option. The teller seemed very helpful although the branch manager refused to waive a fee for cashing a check. I worked for TD for years and didn't have an account with them for the final 3 years of employment due to their money grubbing attitude and this exemplifies why I left this trash pile of a company. I hope that the abrasive branch manager gets what's coming to her for screwing hard working people when I know full well fees can be waived (I waived every few TD had for more than a year as I ended my work with them so I know that when she said "we can't waive fees" that it was a straight up lie). There's more than one good reason I'll never bank with TD ever again but this solidifies my beliefs. Stay away, stay far far away. read more