It is impossible to get anyone at Citadel anymore, the automated system doesn't understand anything you say. I went into Brookhaven branch to ask why my interest on my CD wasn't adding up? I was in there over 40 min., the person waiting on me didn't know so they called another person over, she couldn't explain! I asked for the Mgr who was busy. I left!! He left me a voicemail with his extension.That was last week! I have tried Cb several times, it just rings! I went back into the branch and he wasn't available. I am now going to file a complaint with consumer affairs. I have had prior negative experiences as well. read more

They illegally added thousands onto a car loan, refuse to speak to their own rep about their screw up, and now that the loan is paid off they still repo'd the freaking car without letting the police know!!!! 10's of thousands of dollars gone because some company doesn't feel they need to act professionally and in a legitimate manner NEVER NEVER NEVER USE THIS PLACE FOR A LOAN!!!! They will take your money and the car and ignore their own employees when confronted with their error. read more

Love my bank! Amazing customer service. They answer the phone quick. They help you when you lose your wallet and phone. All in a day. Takes like 20 min if you just walk in. read more

The worst service they can give you. Customer service reps don't know what they are doing. Their communication is poor! Please hire people who can do their jobs. read more

Citadel Credit Union starting offering 1.5 percent cash back on all purchases. Sounds great, right? WRONG! They advertise a 1.5 percent cash back, but when you go into a branch to pay your on your statement, the bank personnel are unable to apply your cash back. Yes indeed. Sounds insane? It is. Their advertising does not disclaim that the 1.5 percent cash back is ONLY for online banking!!!!! So, you have to enter the Matrix in order to take advantage of this rate. WRONG! I plan on investigating whether this is legal.. In the meantime, when I spoke with an assistant manager, I was told that I should stop using the credit card... GREAT CUSTOMER SERVICE? NOT! what a way to do business... read more

Citadel Corporate Headquarters - Banks & Credit Unions Near Me - Exton, Pennsylvania

I called customer service to get my account information, they asked personal information which I was able to answer. I was told they were not allowed to give it over the phone. Why ask me all the questions if you already know you can't help me. read more

I'm disgusted with this place. Started off fine, but quickly learned there was a savings account with $5 in it linked to my auto loan. If I'm late on my loan payment, it overdraws the savings account and remains overdrawn even after a payment is made. I never signed up for this and if I did, it was in the fine print. They also defaulted to paper statements on this "savings account", which is another $2/month. Again, never signed up for this. These type of practices are dishonest, deceitful, and border on fraud. I would've never went through with this loan if I knew it was going to be like this. It's disgusting. It's unreal. Stay away from here. read more

Horrible banking experience, do not recommend. They stopped accepting the direct deposits of my paychecks but then proceeded to pay numerous bill payer payments, seriously overdrafting my account and charging overdraft fees every time. And this was before covid-19. read more

Poor Customer Service. Poor communication. Disorganized with providing services. We paid off our loan 2 years early to terminate business with them. read more

Purchased a car, financed by Citadel. I paid the car off two years early by making double payments. Sent the last partial payment well before it was due. Today I got a bill for $0.01. WTF One f@##$$%%g penny. It cost more to process this wrongful charge than to fight it. My bill paying account will not allow payments of less than a$1.00. So I sent them a check for one dollar for a wrongful charge of one cent. They owe me $0.99. read more

I paid off my car loan early with a minor over payment. Citadel did not return the over-payment instead them claimed it as a "Service Fee". They essentially STOLE my over-payment! The amount was small, but if they need to steal money from customers I wonder if the will remain solvent in the future. read more

Their customer service is unprofessional and rude! I have a car loan with them. Thirty days behind due to a reduction in work hours and called to request time to pay. Stated that I was waiting on a hardship withdrawal from my job which I would use to pay them. The rep was a complete bully! "You haven't paid since....ma'am!", "how much are you paying today?!","I need a date(insert my name here)!" "What kind of program does (insert my employer name here) have that will make you pay?!". Then he had nerve to say he was trying to help me. When people advise you to reach out to your creditor and have a conversation when in financial difficulty, it does NOT apply to citadel. read more

Always great customer service. Been banking with this establishment for years and would not take my money elsewhere.

This is the worst credit union I have ever dealt with. I purchased a vehicle that was financed through Citadel and the frustration began with the first statement. They could never get the billing correct. Every month for 4 years I had to go into the branch because I never received the statements. Working with different associates who could never seem to get the billing correct, I finally spoke with a manauger who claimed he could see why I wasn't receiving my statements. Long story, the problem was never resolved. I finally paid off the loan but didn't close out the credit card only to receive charges on the account that are not mine. In the effort of trying to resolve the issue, I'm told I need to go into a branch if I don't want to give them my entire family history! I will be going into a local branch and closing the credit card. Eliminated additional details of the incompetence of this company. Long story...run from this credit union!!! It's a disaster!!! read more

I had a car loan through citadel in exton, pa. It was the worst banking experience I have ever had. With any phone inquiries, much confusion. I moved to North Carolina and it took them almost 4 months to change my billing address. With so many good banking/ credit unions in the area-- citadel is one I would surely avoid. read more