We live in Amesbury and utilize the Amesbury branch of Align Credit Union. Align is a wonderful…read morecredit union located right in our community. We have used a variety of services offered and always experience fantastic customer service! All credit union employees are so personable and friendly. They take their time and you never feel rushed. It's always such a pleasant experience when we visit the branch. We have done business with the credit union in many facets. Whether online or in-person, we are met with the same great service. We have needed guidance through a variety of different needs and customer service has always been there to answer questions with knowledge and patience.

I have told my wife multiple times I shouldve stayed at the credit union I was originally with…read morebefore moving to the area. Their Member Call Center is awful. Called multiple times, saved a place in line multiple times 3 hours after the first call nothing. Can't get a direct line to my Amesbury Branch either.

I'm working away from home this summer. Service CU is part of the…read more Co-Op of credit unions that assist members outside of their home area. Stephanie was incredibly helpful and knowledgeable regarding this. She definitely deserves 5-stars.

Paid off my vehicle loan. Waited months for title. no apologies for there error, one payment was 1…read moreday late due to there system being down for maintenance and they reported a late payment to the credit bureau. Absolutely no customer service. Call up and wait on hold for over 2 and a half hours . Absolutely disgusted

Hello, and to whom this may concern, I have been banking…read morew/BOA yrs. now & even when I left N.H, I kept BOA. I never had a problem anywhere w/anyone employee & always very kind, friendly & courteous. I will keep BOA as long as I have banking. Sincerely, Shirley Barandiaran p.s My BOA is in Exeter, N.H

Ok, I know during this pandemic many banks are temporarily closed but seriously, it's the only area…read moreBofA in busy Exeter AND has no working ATM? We had to drive 40 minutes round-trip to Portsmouth and through a construction zone at a snail's pace.

Jennifer, Dan and the entire Lexington Center office continue a tradition of excellent customer…read moreservice I've come to expect. My recent visit entailed a complicated wire transfer to an investment company which I thought might take a number of days to complete. Instead, to my surprise and relief, the transfer reached its destination the next day. Many thanks!!

This is a review of Karen Freeman, a mortgage loan officer at Cambridge Savings Bank. Ms. Freeman…read moreis extremely hard-working and doesn't miss even the smallest detail. It was always very easy to get in touch with her and she responded to all of our questions very quickly. We really appreciated all her help and feel very fortunate to have worked with her! She is excellent! Thank you for all your help, Ms. Freeman!

Instead of doing an a c h transfer , they have been forcing me for years to do wire transfers to my…read moreown accounts to move money. Today i am taking legal action against them and I contacted the NCUA. If you guys wanna bank, that's literally going to nickel.And dime, you every chance they get.This is the bank for you, if you're looking for somebody who wants to rob you of your own money.This is the bank for you.

The Place is great. I got a rate that was really low, way…read morelower than my Regular Bank. And if you open a savings account I think they give you a even Better rate for a Loan. I don't know what the loan is, but I know they gave me the best rate l've ever gotten for a Loan. I think it may have been around 4 or 5 Percent. Very Friendly and Caring Employees here. And it's a Great location too.

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

We have been working with this branch for nearly 8 years now when we financed a car and have had…read morenothing but wonderful experiences. Recently we got ourselves in a hard situation and the branch manager, Mrs. Cook, bent over backwards to help us. This bank/branch is what banking used to be, part of the community and caring of its members. They have that personal consideration for every persons situation and do their best to help. I cannot recommend them enough!

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

From the owner: Pentucket Bank was established when we received our Mutual Charter in March, 1891 and opened for…read morebusiness four hours a week at 35 Washington Street in Haverhill. Today, we still do not have stockholders to please or to pay dividends to. This allows us to provide a high level of personalized service to our customers and to provide stability and support to the communities we serve. Because we are not obligated to pay stockholders we can focus on our customers, the needs of our local communities and the long term development and growth of the bank and its customers. These are the major reasons why we are committed to remaining a mutual bank for many years to come. We have also been recognized for our strong business practices by Bauer Financial Inc. an independent bank rating firm. Bauer Financial has recognized Pentucket Bank as a superior 5 Star rated Bank for more than 20 consecutive years. Only 7% of the Nation's Banks can maintain this designation. Additionally, when you bank with Pentucket Bank you can be confident that all of your deposits are insured in full, even beyond the $250,000 insured by the FDIC. With the Depositors Insurance Fund (DIF), ALL of your deposits are insured in full.

No bail out money needed here! These guys provide all the services of a big bank with the kindness…read moreand personality of working with real members of the community. It's a classic old bank that's been serving the community for over 100 years. They offer good credit and rates and have all the bells and whistles of a big bank like online banking and bill pay and mobile banking. They're there for you for loans, CD's, savings accounts, checking accounts, etc. And best of all they're like family.