I just needed to update information and ensure they unblock a purchase i was making. To my dismay I…read morefound out the security department for the Bank of Hampshire is in the Philippines. No American is being paid to protect your assets in the security department in Philippines. First Security Team Member would not answer my question of which country I was speaking with. I had to escalate to a supervisor to have my yes or no question answered. I just read a review on Facebook that they were sad they were contacting Chicago. I would have been ok with an American employed in the states protecting my assets. I am not so happy with job outsourced to a lower paying country by a "Trusted Bank." The branch employees are great. I spoke with customer service excellent but I wondered if he knew he was transferring me out of the USA. We have homeless and job less Vets that these jobs should go to. We have Philippino Americans that need a job in the United States too. The security of this nation is questionable at best right now. I am going to look for another bank. I will add a new question to my inquiries; are all the departments involved in the security and the safety of my assets provided by your establishment based in the United States of America and can I receive customer service from within this country for all services you provide?

They have NO loan products. The staff has recently all changed not the friendly staff that was…read morethere a few years back. Not a full service bank like it once was. I guess all the brand changes pulled most of their products and personality.

I have an Auto Loan with St Mary's out of Manchester. I live in Maine. I've had my loan since the…read moreend of 2014. They have been ok, for the most part, except I received a notice that one of my payments was late, yet I had already made the payment. To ensure everything was ok on their end, I placed a call and spoke to a very rude person. Basically told me it was my fault that the payment processing got held up between my Maine checking account bank (which has free bill pay, so I always use it to avoid fees/sending checks) and St Mary's. I get that things happen and I likely should have gone in to my bank sooner to schedule my payment, but they were going to assess a fee until I told them I had screenshots of my banking transaction with the date to prove my case. Moving forward, I haven't had any issues, I've never missed a payment, etc. Last month I missed a call from them because I was in a work meeting. My father frantically starts tying to get a hold of me, telling me I need to contact the back. He is a co-signer in my loan as I got a better deal at the dealership with various discounts he qualified for. Talk about embarrassing...yes, he's a co-signed and obviously if there's something going on it's only legal to contact him, however they didn't even give me time to call them back first! He was under the impression I had missed two months of payments, which sent me into a spiral. I went in to my online banking with my bank and confirmed I hadn't missed any payments. After a ton of phone tag, I did speak to a pleasant person in the collections department (hearing that title is not exactly friendly, though!). She said they were just checking in when I'd be making my monthly car payment and that she had no idea why my father thought I was two months behind. Anyway, I told her I had scheduled a payment that same day as I was speaking to her and that it should go through the following day. All was good... Until today. I get a call from collections. I answered. "Just looking for your payment. When will that be made?" Tomorrow. "How will it be made?" Uhhh, the way I always have, nothing has changed with that. "Ok, we will be on the lookout for that." Now, I get that my actual payment due date is a bit earlier in he month HOWEVER you do legally have the right to pay after that, with the risk of an added fee being placed on your loan, and a payment must be at least 30 days late for them to take any action/report to credit bureaus. I've always paid my payments and pay a little extra when I'm able. I don't even have a large balance left to pay off--thankfully, as this experience has left a sour taste for me.

On vacation and trying to contact the bank to ask them to allow me to use more of MY money than…read morethey allow and can't get a representative to respond.. I was initially on hold waiting when I got disconnected. Called back and opted for a call back. Finally got the call back a couple of hours later only to be told I have to call another time because they can't help me at the moment. I am so frustrated I regret ever opening an account here.

On the recommendation of the car dealer I wanted to buy a car from, I came here & applied for a car…read moreloan. The process was fast & I was approved quickly with a great rate & payment plan & left a happy man with check in hand. The 2 people I dealt with were professional & friendly. I look forward to doing business with DCU for a long time!

Terrible. They are bad at everything. It took five tries over the course of a week to wire funds…read more Couldn't activate my debit card because they told me my social security number was wrong. Completely incompetent in car and auto loans. Takes a week or so to clear a check. Good luck getting anyone to answer the phone and if you do it will be a snotty kid. "Terrible" is a euphemism.

Worst bank ever. They pretend they are nice but they're too fake people that just think about…read morethemselves , they don't care about customers. I'm just switching to a credit union.

I want to preface this by saying the the front line staff at this location is great. However, if…read moreyour account is hacked, ALL phone reps are rude and unhelpful. Just received a call because Citizen's Bank is very upset that I posted something negative and NOW they wanted to know what could be done to fix my problems. The woman I spoke with continued to make excuses for why everything takes so long, never once apologized for anything I've been through, continued to cut me off in order to make excuses for why it took 15 days for a Debit card to be mailed to me and it will be another 7-10 days for a PIN number to arrive thereby denying me access to my bank accounts unless I take time off from work to go get money. All she kept repeating was, so you want to know who is on your bill pay. I told her I wanted her to understand that because of the disrespectful way I've been treated, their refusal to reinstate bill pay for me after almost 3 weeks, their refusal to overnight a debit card without charging me, etc was why I left. I felt like I was not being heard or taking seriously. She made me feel as though my complaints and concerns were wasting her time. It just goes to show that Citizen's Banks doesn't care about their members. So remember - IF YOUR CITIZEN'S BANK ACCOUNTS EVER GET HACKED, CLOSE THEM ALL AND GO TO DIFFERENT BANK. THAT IS THE ONLY WAY YOU WILL HAVE ACCESS TO YOUR MONEY AND ESPECIALLY YOUR BILL PAY. ONCE THEY BLOCK YOU FROM BILL PAY, YOU'LL NEVER GET BACK IN!!!!

How about everything! The hours the bank is open, the time online banking is down, the long wait…read moreevery single time I go to this location, it's never an in and out, it's 20 min minimum wait just to see a teller with only a couple people in line. I will say, the people are nice and friendly so I won't take that from the bank. Sadly , I need to go to a bank that's open later than 4 as I expect many others will need too.

Went to their South Wiilow St bank in Manchester NH and the customer service representative was…read morevery rude. Looking for a new bank.

Only one teller on Friday after workday. Why? Teller was…read morerude and talked too loud about my personal funds, in a full, crowded bank, even after I asked her not to. She seemed spiteful. I think she was predigest against white people. Not cool at all. I will be changing banks because of this. After 23 years of business, a rude racist teller causes me to change banks. Thanks sweeti.

This bank does not deserve 1 star. From horrible customer service, to horrendous rates, to the…read moreleast friendly hrs possible, and so on. Bank of America is truly, everything that is wrong with banking summarized! They don't give a sh't about you, the customer.

I have been a customer of TD Bank for 30 years and this branch has always served me well. The…read morecustomer service is wonderful, and they staff go out of their way to be friendly and helpful. No one should complain when a bank is busy; they do their best to assist each customer as quickly as they can. I have never had a long wait, and I have never experienced any unhappy attitude from any of the employees. I go to this branch exclusively even though I live in another town. It's worth the trip each time.

This is not a branch issue, but with the website and horrible excuse for customer service. Just…read morewasted 40 minutes of my day between the phone number provided on website to unlock a feature hanging up on me twice to two different people who were basically clueless as how to help. One of them, in tech support, was allegedly going to send a request to the department that I couldn't reach, in order to unlock the transfer feature on my website. This was so far from a convenient experience and the bank should pay me for my wasted time.

How would you feel if you were standing in line for the teller and the female employee of Bank of…read moreAmerica begins to help everyone in line except for you? In my opinion, I called that blatant bigotry and plain racist. I witnessed it firsthand and didn't think that it would be so common here. There were five of us in line, all of us are of white skin except for the Adrican American man. And that female employee helped everyone in line except the African American. Wow!! What the h&$ll?

I've been a GSCU customer for years because of their customer service, but I've been considering…read moreswitching lately. GSCU has amazing service, tellers are always friendly, and unlike some banks I've dealt with in the past, I've never felt a sense of hostility. With that said, GSCU's online services leave a lot to be desired. It's the tail end of 2014, and they're still lacking some pretty simple features I expect to be standard for online banking. For one, transfering funds between accounts can't happen online. Sure, you can transfer from your personal checking to your personal savings, but you can't do the same kind of transfer from a business checking to personal or vice versa. [Edit: Apparently, this can be done if you go into the office and link the accounts, which requires paperwork. However, this still creates a huge security risk, as my business checking is managed by multiple people (non-GSCU account holders, but authorized account users) and linking the business accounts with my personal accounts would allow non-GSCU members to transfer funds out of my personal account.] Similarly, the ability to make a deposit to another GSCU account can't be done online. [Edit: A friend and another GSCU customer informed me of PopMoney integration, which I suppose mitigates one of these complaints. Unfortunately, it's still a third-party service and fees apply, giving it no major advantage over other third parties like PayPal.] I could see the security implication of allowing transfers into someone else's account being a reason to not allow it at all, but GSCU will do the same service in-person, so I don't think there's a valid reason for not offering the service on the website. The online bill pay is good, including the ability to send teller checks to individual using it, but it's lacking the ability to set trigger-based events. For instance "pay this amount to this bill every day on the 3rd and 18th" or "Send these payments when a direct deposit comes in". Automating personal finance is one really effective tool for budgeting, and I feel that I need to wrestle with GSCU to get things even minimally automated. Their website is not even a single clearinghouse for all of the services they offer. Their credit cards, for instance, require an entirely different site to manage as does the rewards program (this one doesn't bother me as much, but still...) GSCU really needs to update their PIN policy as well. 4 digit PINs are so 2000. I'd be very happy to see the ability to use much longer pins, or even better something along the lines of the system used in Brazil to generate one-time pins. GSCU ATM and Debit cards also do not have smartchips, despite a recent change to how they issue the cards. This is extremely annoying for anybody who uses their debit card while in Europe, as nearly every European vendor requires them, and *all* automated systems like subway ticket terminals and vending machines. Other US banks are rolling them out in time for the 2015 mandate, and I was disappointed to see that GSCU's new debit cards didn't have that additional security. All in all, I am still a customer of GSCU because of their exceptional service, but it could be better. I'm hoping GSCU manages to make some of these changes and improvements before I need to open accounts elsewhere that allow me to do fairly simple things.

They don't listen to you when you report concerns of fraud, even after you repeatedly say the same…read morething. They force you to interact with the fraudulent party for your refund. Highly disappointed.