After watching my best friend struggle with Sprint, we came across the street to get her situated…read morewith FirstNet. (Best option for first responders to save some money!) At Sprint the employees seemed annoyed by our presence, where at this store Corey came right over, introduced himself and helped her get situated on a new plan with a new phone! Thanks guys for your patience!!

This store has done a complete turn around since a couple of years ago. It was horrendous back…read morethen. The new Managment is knowledgeable and responsive and employees like Curtis are very helpful. Great overhaul of the staff and customer experience!

Price is very reasonable. About half the cost than I found online or through the big name stores…read more Works fine thus far. Fast service.

Had phone screen fixed. After the phone was fixed, they said the case couldn't close all the way,…read morebecause case was bent. So gave it back with case partiallly open. Phone stopped working two days later. Brought it back. The person said, they never would have done that and given back to us. Asked how much we paid to have it fixed, told him and he said they would never have charged that much. Told us to come back in 20 minutes. In the mean time another couple was there. They had a screen put on their phone. Their phone stopped working after screen was put on. I kind of hung around to hear their resolution. He had started taking our phone apart and said the cable was broken and he'd fix it for 30.00. Told him he probably broke it opening it. He insisted we dropped it and they wouldn't give a phone back if it wasn't closed.he kept making up different stories. He called someone over to help him. That person remembered us and the phone and said, yes, he left the case open because the frame was bent. Still no resolution for the other people. They had a perfectly good working phone, still making payments on it, they change the screen and now their phone doesn't work. So mall security was called. They gave the couple their 130.00 back for the screen, but said they would never give them money towards a new phone. So they went to mall security office, so don't know the outcome. So we spent two hours between two complaints. By that point, I think they wanted to get rid of us, so they put a new screen, a new cable and a new battery and wow, the phone case closed perfectly! So, it was never put back right to begin with. They kept saying their was a 90 day warranty, but kept finding things wrong and wanting to charge us. They kept changing their stories, making both customers seem at fault. The security men stayed there until we were all set. Stay away.

I did not get their name but I was there 10/19/2026 for a broken screen. The person that serviced…read moreme was fantastic! Besides good service with me I watched them with other customers and I was amazed by their patience and humor and overall knowledge and confidence with the trade. Highly recommend this place. Very satisfied.

Everything went well. Reasonable price, skilled technicians, quick service. Job completed perfectly.read more

I recently switched my cell phone to COX Mobile. After the switch my cell phone could only receive…read moretext messages. I couldn't make or receive calls or send text. I was without phone service for 48 hours. After 4 hours or so with help desk they gave up. I went to the cox store in Manchester Ct and Arianna solved my problem in 10 minutes. Well DONE Arianna.

Understaffed, long waits. I came to drop off a modem, that's it. Had to wait and wait. Employee was…read moregrumpy on top of being slow. I had to sign in and wait for people setting up accounts, getting new equipment and paying bills for a 15 second drop off. HORRIBLE!! 2 thumbs down because it's all I have.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

I was highly disappointed in the customer service at this location. I made an appointment the…read moreprevious day to have my Xbox repaired. I showed up within the specified window. I was told, in a dismissive tone, I needed to go to Manchester (about 30 min away) as they did not have a tech on staff to fix a Xbox. I asked why no one had called me to let me know they would be unable to fix my xbox at this location, before I drove 45 minutes to get there. I was told by the worker that he has hundreds of appointments and can't look at all of them. I told him a quick look would have shown an Xbox repair that they would be unable to service. His overall tone was dismissive and showed a complete lack of customer service. I went out to the parking lot and set up an appointment at the Manchester location, and was pleasantly surprised when someone called me from there within minutes to verify my repair request. Again, in my mind, disproving the claim from the worker at the Newington location being unable to keep track of what appointments are upcoming. I would like to add that, weirdly, the floor was covered with small bits of old food. Very disgusting. Overall, the customer service and cleanliness of this location is lacking. I will definitely be going to the other location and will not return here. I do not recommend using this location.

I got denied service because I came in the store with a mask on. Sicknesses are going around and I…read morewore it as a precaution, the excuse from the worker was "not having enough sick time" to cover if they got sick. How is that my fault?

I've been an AT&T customer for about five years now, and I'm kind of locked into them because no…read moreother provider can get Service where I live. I went in Memorial Day weekend to replace my iPhone 12 with a new iPhone 16 and was working with Devon to upgrade. Since my iPhone 12 had died, it was very difficult, restoring my account both with Apple and all I had on my phone, yet Devon explained to me how to do it, and to simply be patient and everything would eventually work out if I followed her instructions. The hardest part was confirming my identity with Apple, which took exactly 8 days as per their policy and procedures, but once I came back up on my Apple phone, my pass key allowed me back into my applications and it was business as usual. But perhaps the biggest surprise was that my monthly service went from $109 a month to $77 a month without any change in service level Thank you, Devon!

1.21 gigawatts. bob,…read morethe owner of this place was great on the phone, set the wheels in motion, had my product charging for ***MAXIMUM POWER!!!***. once i got there, josh took excellent care for my battery needs. I guess be a decent person and they will do everything they can to make your visit worth while. cant seem to amp this place up any more, i guess it doesnt hertz.

My mom wanted to buy a new watch. I took her to the place,replaced her battery for less the cost of…read morea new watch

I had software issues with my galaxy s4 Sph-l720 these…read morefolks were able to resolve my problem. I had no insurance on my device and didn't know what to do they got me up and running again I highly recommend this place very reasonable price for something I thought was a lost cause THANK YOU FAMILY WIRELESS!!!!

My charge port on my phone was broken and should have been a simple fix because I already had a…read morereplacement over-nighted from Amazon but due to an upcoming trip was unable to fix it myself. Family Wireless quoted me $50 cheaper than anyone else I notified, so I gave them a chance. First, they wouldn't use the charge port bought from Amazon, and told me they would have to order one because they wouldn't be able to warrantee it otherwise but PROMISED it'd be in a few days. Second, they spent more time trying to convince me to buy a new phone or a new plan - why leave a plan for a broken charge port?! When I explained I was very happy with my plan and I just needed the port fixed, the man seemed annoyed and his pleasant manner stopped. I knew I should have just walked out right then but due to the urgency I prepaid and left my phone with them for the repair on Wednesday. They do not offer loaners - I would have had to buy a phone to use during the repair. I called back Tuesday to see if I could pick up my phone and was told the part was not even due until Friday. I said I would come get it because I was leaving the state on Thursday morning and take it elsewhere and was told there were no refunds even though that is not what the original salesman told me but they would "see what they could do, call back Thursday". Thursday, still no part even though this is a common part and who buys things that take more than a few days to ship anymore! So I left on my trip without my phone... So disappointed that a few days turned into more than a week. I was finally able to pick up my phone when I returned and the phone was scratched where they had opened it and the charge port looks like a bear ate through it. Also, I am no longer able to use the mic to make calls which I definitely could before I dropped it off since I called them on it and they heard me fine. And 9 days after I picked up my phone, the charge port is not working. When I called to complain that they broke the mic and the port isn't working I was told they do not warrantee their repairs. That is the exact opposite I was told when I left it - the whole reason they wouldn't take my replacement part I had brought in with me was because it would not have been covered in their warranty?!?! So I had to buy a new phone anyway because they completely destroyed mine. I would stay far, far away if you have any repairs and go anywhere but here.

Not even kidding folks, this T-Mobile has five star service indeed…read more I went in to T-Mobile on a kind of cranky day, to dutifully switch over my service from Verizon on the last day before pricing and plans were to change at T-Mobile. I did not want to be there. However, I walked in and was immediately greeted sweetly, and helped right away with only one other customer in the store. My T-Mobile specialist, Ny, not only helped seamlessly facilitate my carrier switch, but she also helped me take advantage of the amazing benefits of their small business phone plan, which I would have never known or inquired about on my own. She was kind, patient, and exceptionally helpful throughout the entire process. It was hands down the most pleasant and efficient experience I have ever had in the fourteen years I've been dealing with cellular coverage companies. I was also highly impressed with how attentive the T-Mobile employees were to everyone who came in, and how each customer received the same awesome standard of care. T-Mobile on Deming Street, you're the real MVP! Kudos.

I worked with Rachael E about 3 months ago at T-Mobile. She was incredibly knowledgeable and…read morehelpful. I am still impressed, and it's 3 months later! We switched from Verizon and couldn't be happier. Our service has improved, we are able to make and receive calls from home, and our bill has gone down. We are also saving money with our Netflix subscription, and paid off our old phones. If you are thinking of switching, consider working with Rachael E - she is amazing!