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    TCB Mobile Mechanic

    5.0 (3 reviews)

    Services - TCB Mobile Mechanic

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    6 years ago

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    Peterson European

    Peterson European

    (17 reviews)

    I really wish I had better things to say about this shop. I came in with quite a lot of work I…read moreneeded done with my car: the heater was weak, several plastic under panels were missing, many other panels were dragging across the concrete, lock actuator broken, emblem missing, etc. Like I'm sure many others had, I saw the great reviews for this shop and figured I would give them a try because the shop I regularly go to was booked a few weeks out. After dropping the car off, I would call week after week and was almost never answered. I left many voicemails and was never called back except for 1 or 2 times. The times I did manage to speak with someone, they gave me some completely made up timeline such as "We will have an estimate in 1-2 days" or "we will be done by Monday." None of these deadlines were ever met. I ended up being stuck without my car for nearly 5 weeks without any idea of its status. I was frustrated, but accepting because I really did not mind them taking such a ridiculously long time if they were completely renewing the car by fixing/replacing everything that needed it. I even would have paid a bit extra as well. So, finally, after 5 weeks of missed calls, made up deadlines, and almost no communication at all, I go in to pick it up. I look at the car before I go inside. Almost nothing visible is fixed. After inquiring inside, they tell me that they needed some more parts, which shocked me. I couldn't help but wonder what they were doing the past 5 week. They're just telling me they need more parts now? When I come to pick it up? They were able to do the bare minimum that I asked for, which was fix the plastic panels that were dragging on the concrete, but I do not believe for a second that what they did should have taken 5 whole weeks. Another key point is that they claimed they could not replicate the problems I was having with my door lock actuator, but immediately after I drove off the lot, the constant clicking of the door locks started again. So, I wonder if these guys were just trying to avoid working on it. For what they did complete, the price would have been fair if not for the outrageous 5 week waiting period and lack of any communication. I am extremely disappointed. Expected a lot more from these guys given the great reviews. The only reason I am not giving them 1 star is because they did go beyond expectations by fabricating a custom connector to replace a sensor wire to avoid having the replace the entire harness. Other than that, I will not be going back, and don't recommend this business to anyone else either.

    Excellent service. I brought in a Mercedes SLK AMG that occasionally wouldn't even turn over for…read moresome reason that I couldn't figure out. They promptly diagnosed and fixed the problem. They are going to be my go-to shop for any future MB issues.

    EurAsia Import Specialist

    EurAsia Import Specialist

    (16 reviews)

    I needed a quote for a timing belt/water pump kit replacement. I first used their website contact…read morepage...no reply for a week. Then I emailed their Gmail address directly...another week without a response. Then I called & spoke to a Drew. He said he saw the emails but never got around to answering them. He said he'd call back with a price. Another week without a reply. Had to call again and make him quote while I waited. I have no idea why getting a quote was so difficult. After waiting three weeks for a quote, I had to wait another three weeks for an appointment. I was ready to bail out but the reviews were very good and they're only 5 minutes away so I gave them a shot. When I picked up the car, I mentioned that the spark plugs would need to be replaced in the near future. Drew made a note and said he'd call or email with a quote for that. It's been 10 days so I doubt that quote is ever coming either. As far as I can tell the work was fine. Getting the quote was the difficult part. If a company isn't setup to respond to internet requests, that's fine...but they have to remove that option from their site if they're just ignoring them. I wasn't going to publish this review but the owner requested it. So here it is. Maybe I caught them during a really bad month? UPDATE - Used them a 2nd time (was sure to call this time vs email) to replace the hard to access spark plugs and they called to tell me that the plugs had already been replaced by the previous owner and that there was no need and would be no charge. Many places would have just replaced them needlessly or at least charged a fee to check them. Was very impressed!

    We have been using them for a few years for our German cars and have been very satisfied. They are…read morehonest and will tell you if something absolutely needs to be done vs when you can wait on. Great customer service and the shop has the coolest hot wheels collection that I have seen.

    TCB Mobile Mechanic - autorepair - Updated May 2026

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