Mr. Ray is professional, courteous and thorough. His prices are fair and his customer service is…read moreexceptional!

This was one of the most frustrating customer service experiences I've had. I called for a lockout…read moreservice clearly an urgent situation and instead of any attempt to help, I was immediately told "No, not tonight" and hung up on. No explanation, no alternatives, no basic courtesy. Being locked out is already stressful. The least you expect is a professional response, even if the provider isn't available. A simple "we're closed" or a referral to another service would have been the bare minimum. Instead, the interaction felt dismissive, rude, and completely unprofessional. If this is how customers are treated in a moment of need, I would strongly caution others before relying on this service.

My call to Safe Locksmith Services was received with a cordial greeting. I explained my situation…read moreand it was treated like an emergency. We met up at an agreed upon location and in about 20 minutes, extra key was cut. I really like the upfront approach, awesome customer service and the cost was more than reasonable. Definitely a 5 star company!

Tarek is very professional, responsive and punctual. His prices are very reasonable too. I highly…read morerecommend him and will be saving his information for any future needs.

I had John Porter at my home to install (4) deadbolts and one slider door lock. John is the…read moreconsummate locksmithing professional. He efficiently installed all my locks and explained the process as he was doing it. His locksmithing services are very reasonable. I would highly recommend John for any locksmithing needs you may have. Scott

Great guy, fair prices, and responsive! Also a veteran!!!! Used him a couple times, never…read moredisappointed with him

I feel bad for any other Hudson Valley locksmiths out there, because Marco is just...better. In…read moreevery way.* Let's count those ways: 1. He makes me laugh. 2. He's possibly the nicest dude I've ever spoken to. 3. His prices are fair (and affordable). 4. He's punctual and efficient. 5. He gave me hot sauce that he made himself (it's good!). 5. He legitimately cares about the safety of people behind their locks. That was literally more important to him than getting paid, which is not something you encounter every day. But that doesn't mean you don't have to pay him, FYI. Pay people for their services you deadbeat. I don't know that there's anything else I could ask of a locksmith. Marco knows his business, gets it done properly, and is clearly just a good guy. The only "drawback" to dealing with him was that he wasn't up on electronic payments, so one time I had to pay his wife via PayPal...which was simultaneously (1) not a problem in the least, and (2) downright adorable. ____________ *To be clear, I am basing this on very limited experience (Marco and one other guy), but I'm pretty confident in my absolutely unqualified assessment.

Marco did a lockout service for my in-laws on Christmas day was timely and the price was very fair…read morefor a holiday service. Great guy and good to work with.

The locksmith service was the best I've ever experienced. They're so professional and really care…read moreabout their customers. Joe expeditiously handled my lock changes, and solved all other security concerns that I had after moving into my new home. I "highly" recommend this company!

BUYERS BEWARE!!! HIGHLY UNRECOMMENDED!!…read more I called this morning and set an appointment. The buisness location doesn't actually exist, on maps it says 217 SE 1st Ave, they just borrow Iron Legion's parking lot and work out of their van!! I was looking to have a new key/key-fob combo cut and programmed for my sister in laws new car, which only came with 1 key and no fob. I bought the blank one/key fob online. I called and set up an appointment, and the price was $100. After 2 and a half hours, the technician could not get the job done. He said his key cutting machine was not functioning properly. He said the key fob was programmed, however there was no "immobilizer" (meaning chip), so I would just need to pay another locksmith to cut the key only and I would be good to go. He said it would be like $15. He said he could charge me just $75 for programming the key, instead of $100, since his key cutting machine was not cutting properly. Throughout the process, he even called his manager and the company paid for a "key code", at no charge to me, to try to get it right, but it would not work. His manager was talking to him on the phone, told him to take her off speaker phone, and he told me that she told him NOT to provide me with the key code that they had to pay for!! Chase, the technician, Greta kid, didn't think that was right, so he gave me the code anyway. He referred me to Ray's Locksmith. So I go down there, I find out there IS an immobilizer, so I end up having to pay them to take care of it all!! They said the key code that they gave me wasn't right for the key type anyway, probably why he couldn't get it done. Rays got the job done but I had to pay for the work they did. They gave me a break and only charged me for the key programming, only $90 total. So I called "Be Secure" back, because all they did was program the key fob, and I shouldn't have been charged $75 for that. I asked to speak with a manager! I'll be demanding a full refund. We'll see if they call me back!! PS the technician, Chase, was great!! He was doing everything in his power, it's not his fault his machinery wasn't working right. Also the dispatcher, Danielle, was awesome! But these people owe me a refund. We'll see if they call me back! HIGHLY UNRECOMMENDED!! Go to Rays Locksmith, been in business in Ocala for years! Im all good to go now! Should have gone there in the first place. ****UPDATE**** Dana, the manager called me back. I explained the only thing that got programmed was the key fob itself and that I just had to pay Ray's $90 to get the job done. I requested a full refund, and she did refund my $75. She apologized and said this type of thing never happens. So take that for what it's worth, for her being present and not fighting me when it comes to a full refund I lll bump them from 1 star to 2 stars. Still, avoid the headache...

Very prompt, and easy to work with. Pricing was fantastic and he was able to come out very quickly!…read moreDefinitely would recommend to anyone needing locksmith services.

My wife locked the keys in the truck and needed to het to work. They were prompt, professional and…read moredid not price gouge us. Would highly recommend.

Called to have 2 keys made, I told him I would meet him at big lots he said he would be their in 20…read moreminutes an hour later no show called him back he said he would be there in 15 minutes 30 minutes later he showed up. He did apologize but when he went to make the keys he didn't have them and said he would have to order them. When they did come in and he made them, I took them and tryed them out they wouldn't even go into the door. I looked at the pattern of the teeth and they weren't even close. I called him up told him he said he would refund me my money. No show I texted him three different days and no response, so I guess I'm just out $20 it's a shame because he lived so close to me but I won't be doing any business with him anymore. And you call your business Prolock.

Absolutely delighted with the service!! The tech was onsite with two hours, and had my automatic…read morescreen door completely fixed within 45 minuets. The tech was friendly, professional and highly competent. I joined the service club because of this service call, which is the bar that others should be measured too. It is a very fair price to pay for this quality service call. Highly recommend this company and their tech Derek.

First rate service at a reasonable price. Technician did some extras as needed. This is the second…read moretime I've used this company and I'll use them again if needed.