The locksmith service was the best I've ever experienced. They're so professional and really care…read moreabout their customers. Joe expeditiously handled my lock changes, and solved all other security concerns that I had after moving into my new home. I "highly" recommend this company!

BUYERS BEWARE!!! HIGHLY UNRECOMMENDED!!…read more I called this morning and set an appointment. The buisness location doesn't actually exist, on maps it says 217 SE 1st Ave, they just borrow Iron Legion's parking lot and work out of their van!! I was looking to have a new key/key-fob combo cut and programmed for my sister in laws new car, which only came with 1 key and no fob. I bought the blank one/key fob online. I called and set up an appointment, and the price was $100. After 2 and a half hours, the technician could not get the job done. He said his key cutting machine was not functioning properly. He said the key fob was programmed, however there was no "immobilizer" (meaning chip), so I would just need to pay another locksmith to cut the key only and I would be good to go. He said it would be like $15. He said he could charge me just $75 for programming the key, instead of $100, since his key cutting machine was not cutting properly. Throughout the process, he even called his manager and the company paid for a "key code", at no charge to me, to try to get it right, but it would not work. His manager was talking to him on the phone, told him to take her off speaker phone, and he told me that she told him NOT to provide me with the key code that they had to pay for!! Chase, the technician, Greta kid, didn't think that was right, so he gave me the code anyway. He referred me to Ray's Locksmith. So I go down there, I find out there IS an immobilizer, so I end up having to pay them to take care of it all!! They said the key code that they gave me wasn't right for the key type anyway, probably why he couldn't get it done. Rays got the job done but I had to pay for the work they did. They gave me a break and only charged me for the key programming, only $90 total. So I called "Be Secure" back, because all they did was program the key fob, and I shouldn't have been charged $75 for that. I asked to speak with a manager! I'll be demanding a full refund. We'll see if they call me back!! PS the technician, Chase, was great!! He was doing everything in his power, it's not his fault his machinery wasn't working right. Also the dispatcher, Danielle, was awesome! But these people owe me a refund. We'll see if they call me back! HIGHLY UNRECOMMENDED!! Go to Rays Locksmith, been in business in Ocala for years! Im all good to go now! Should have gone there in the first place. ****UPDATE**** Dana, the manager called me back. I explained the only thing that got programmed was the key fob itself and that I just had to pay Ray's $90 to get the job done. I requested a full refund, and she did refund my $75. She apologized and said this type of thing never happens. So take that for what it's worth, for her being present and not fighting me when it comes to a full refund I lll bump them from 1 star to 2 stars. Still, avoid the headache...

The best great service on time no issues ever. Always call…read morefor help !!!!!!!!!!!!!!!!!

They were wonderful to deal with all the way up until they lied to me. After making the new key and…read moretrying to program it to car several times, the technician said he had other jobs he needed to get done and he would come back later and be able to get it going, well when it started getting later and later and no word, we reached out to them and we were sadly ignored, so now I feel like they had no intention of coming back at all

85 total minutes from the time I made the appointment by phone to job completion! New knob and…read moredead bolt....Nelson was pleasant and professional and worked very quickly. I recommend most highly and without reservation!

They rekeyed and installed new locks our new home. The technician was on time , friendly and…read moreknowledgeable. The prices were reasonable and not out of the ordinary. Great service would recommend them to everyone.

This was one of the most frustrating customer service experiences I've had. I called for a lockout…read moreservice clearly an urgent situation and instead of any attempt to help, I was immediately told "No, not tonight" and hung up on. No explanation, no alternatives, no basic courtesy. Being locked out is already stressful. The least you expect is a professional response, even if the provider isn't available. A simple "we're closed" or a referral to another service would have been the bare minimum. Instead, the interaction felt dismissive, rude, and completely unprofessional. If this is how customers are treated in a moment of need, I would strongly caution others before relying on this service.

Mr. Ray is professional, courteous and thorough. His prices are fair and his customer service is…read moreexceptional!

If you need a locksmith call Sean , Not only a great locksmith a good guy. Called him at 10:30 he…read morehad a a new key fob done for my daughters car by 11:30 am Great service Good guy. Don't call any one else you your keys or locks.

Great stuff! Sean was here in less than a half hour!!!! Great work! Will be using for all my future…read morebusiness and referring everyone!!!!!!i

Used in the past, was great. Have new house called MULTIPLE…read moreTIMES, no call back. Hate that! Out of business?

Bought a home and wanted to re-key locks. Searched the internet and chose DNA because of the area…read morethey covered. Called on a Friday afternoon and we're thrilled that they could come that same day. We had some quirks with the locks on our home, but Derek was able to change them all to our liking. We had a lock added to one door and Derek's attention to keeping his work area clean by using a drop cloth to catch sawdust droppings caught my attention. Thank you for not leaving a mess for me to clean up. We are very impressed with this gentleman's work. Will give him a call if this service is needed again in the future.

William was great! My mom forgot the passcode to the door lock, and he came out within an hour on…read moreChristmas Eve to save the day! Fast response, reasonable price. Thank you!

Outstanding emergency service on a Sunday which was a national…read moreHoliday and it was a great price! He was lovely and not only fixed my locks which were broken by a thief but also changed out all the locks in record time! Thank God for this lovely family man! I highly recommend! He is an honest man and a good solid human being and he knows what he is doing so happy people like this exist!!

Excellent service. Professional and knowledgeable. He carefully explained everything and the…read morerepairs to the losks were beautiful. Including reparing 50 year old locks and reusing the original fixtures. So grateful to Bob for his excellent and thoughtful service.

I had a serious issue with my sister's house while I live in Maryland and she was not able to deal…read morewith the issue. Bob was on it within the hour with great explanations and very reasonable pricing. He was just great. Don't look anywhere else.