The locksmith service was the best I've ever experienced. They're so professional and really care…read moreabout their customers. Joe expeditiously handled my lock changes, and solved all other security concerns that I had after moving into my new home. I "highly" recommend this company!

BUYERS BEWARE!!! HIGHLY UNRECOMMENDED!!…read more I called this morning and set an appointment. The buisness location doesn't actually exist, on maps it says 217 SE 1st Ave, they just borrow Iron Legion's parking lot and work out of their van!! I was looking to have a new key/key-fob combo cut and programmed for my sister in laws new car, which only came with 1 key and no fob. I bought the blank one/key fob online. I called and set up an appointment, and the price was $100. After 2 and a half hours, the technician could not get the job done. He said his key cutting machine was not functioning properly. He said the key fob was programmed, however there was no "immobilizer" (meaning chip), so I would just need to pay another locksmith to cut the key only and I would be good to go. He said it would be like $15. He said he could charge me just $75 for programming the key, instead of $100, since his key cutting machine was not cutting properly. Throughout the process, he even called his manager and the company paid for a "key code", at no charge to me, to try to get it right, but it would not work. His manager was talking to him on the phone, told him to take her off speaker phone, and he told me that she told him NOT to provide me with the key code that they had to pay for!! Chase, the technician, Greta kid, didn't think that was right, so he gave me the code anyway. He referred me to Ray's Locksmith. So I go down there, I find out there IS an immobilizer, so I end up having to pay them to take care of it all!! They said the key code that they gave me wasn't right for the key type anyway, probably why he couldn't get it done. Rays got the job done but I had to pay for the work they did. They gave me a break and only charged me for the key programming, only $90 total. So I called "Be Secure" back, because all they did was program the key fob, and I shouldn't have been charged $75 for that. I asked to speak with a manager! I'll be demanding a full refund. We'll see if they call me back!! PS the technician, Chase, was great!! He was doing everything in his power, it's not his fault his machinery wasn't working right. Also the dispatcher, Danielle, was awesome! But these people owe me a refund. We'll see if they call me back! HIGHLY UNRECOMMENDED!! Go to Rays Locksmith, been in business in Ocala for years! Im all good to go now! Should have gone there in the first place. ****UPDATE**** Dana, the manager called me back. I explained the only thing that got programmed was the key fob itself and that I just had to pay Ray's $90 to get the job done. I requested a full refund, and she did refund my $75. She apologized and said this type of thing never happens. So take that for what it's worth, for her being present and not fighting me when it comes to a full refund I lll bump them from 1 star to 2 stars. Still, avoid the headache...

My wife locked the keys in the truck and needed to het to work. They were prompt, professional and…read moredid not price gouge us. Would highly recommend.

Called to have 2 keys made, I told him I would meet him at big lots he said he would be their in 20…read moreminutes an hour later no show called him back he said he would be there in 15 minutes 30 minutes later he showed up. He did apologize but when he went to make the keys he didn't have them and said he would have to order them. When they did come in and he made them, I took them and tryed them out they wouldn't even go into the door. I looked at the pattern of the teeth and they weren't even close. I called him up told him he said he would refund me my money. No show I texted him three different days and no response, so I guess I'm just out $20 it's a shame because he lived so close to me but I won't be doing any business with him anymore. And you call your business Prolock.

This was one of the most frustrating customer service experiences I've had. I called for a lockout…read moreservice clearly an urgent situation and instead of any attempt to help, I was immediately told "No, not tonight" and hung up on. No explanation, no alternatives, no basic courtesy. Being locked out is already stressful. The least you expect is a professional response, even if the provider isn't available. A simple "we're closed" or a referral to another service would have been the bare minimum. Instead, the interaction felt dismissive, rude, and completely unprofessional. If this is how customers are treated in a moment of need, I would strongly caution others before relying on this service.

Mr. Ray is professional, courteous and thorough. His prices are fair and his customer service is…read moreexceptional!

Great experience. Mr. Ramos was very responsive and prompt and came out to help me on the weekend…read more He let me know what my problem was and that it wasn't so expensive I was able to get me a new key fob so I had a back up as well. Definitely recommend.

I requested a quote in the morning and the owner was able to fit me in the same day, coming to our…read morehome. Highly recommend. Professional, no surprises, and everything is working after reprogramming 3 keys for the car. Guarantees his work. Didn't ask for anything more than the exact quote (he came at one price, not a range). Very happy with his service.

I looked on the internet to find a Local Locksmith near Dunnellon, Florida and found A LOT of…read moreYa-Hoos who Think they are the Experts. They all gave me OUTRAGEOUS Estimates for Re-Tumbling, Keying my '3' locks and getting 6 New keys....... Some, I thought they were including DIAMONDS or Bars of GOLD with their services.... I then called TC Locksmith and he gave me an Extremely Reasonable Estimate for the necessary work. TC was Prompt, Professional, and Friendly doing an EXCELLENT Job in straightening out all '3' locks and making '6' new keys that work flawlessly..... I'd DEFINITELY Recommend "TC Locksmith" to anyone who Wants the Job done Correctly, without all the OverBlown Fancy Pricing!!!!!!!!!!

keyed the entire house in an hour and left extra keys and left. his prices are very competitive…read more thanks for the response

My call to Safe Locksmith Services was received with a cordial greeting. I explained my situation…read moreand it was treated like an emergency. We met up at an agreed upon location and in about 20 minutes, extra key was cut. I really like the upfront approach, awesome customer service and the cost was more than reasonable. Definitely a 5 star company!

Tarek is very professional, responsive and punctual. His prices are very reasonable too. I highly…read morerecommend him and will be saving his information for any future needs.

we have a file safe that we could not find the key after move, called Mar-Keys and scheduled an…read moreappointment... then found the key! Called to cancel appointment and Kevin was happy for me! Wow! And no charge. We will be using him in any future needs. Thank you!

The new fire code compliant hardware and two door windows recently installed by Kevin at the…read moreCommunity Outreach Center in Belleview have simplified entering and exiting our building and provided extra security. It also modernized the building's appearance. The near perfect installation concluded with Kevin completely cleaning his work area, leaving no clue he had ever been there. Highly recommend him if you want a professional job! Jerry Neal, COC Director

If you need a locksmith call Sean , Not only a great locksmith a good guy. Called him at 10:30 he…read morehad a a new key fob done for my daughters car by 11:30 am Great service Good guy. Don't call any one else you your keys or locks.

Great stuff! Sean was here in less than a half hour!!!! Great work! Will be using for all my future…read morebusiness and referring everyone!!!!!!i