First, I'd like to start by saying that Liz is amazing and that my review only applies to Cathy Tran, who not only is a crappy hair colorist, but the owner of this establishment.
The only reason I came here is because the owner and Liz approached my friend and I outside of Chuze fitness with a promotion flyer. They mentioned the possibility of their salon being closed in four months if things didn't pick up, and that they were trying hard to get more clients.
Cathy was super nice at first. She overheard my girlfriend and I saying we were hungry since we had just come from the gym and offered us cup noodles. I thought that was sweet.
Anyway, I asked for a subtle balayage. I explained to her that I haven't done a thing to my hair in over a year due to a horrible highlighting experience last year. She assured me I was in good hands and that they do balayage here ALL the time.
So I'm thinking, "ok, I'll be fine. I'm in great hands." She is the owner after all, she must surely know what she's doing. RiGht? WRONG!
As my hair is lightening I notice it starting to look corn yellow. She explained that once the toner is applied the color will be the ash brown/blonde I was seeking. Ok. So we head over to the sink to wash n tone. Her first mistake was applying a dark ass toner to the top of my head. So when it dried, I looked like a head of ombré. Meaning, no highlights on top fading into the bottom. It was straight up ombré because she toned the top twice apparently.
The bottom blonde was nice, but it wasn't what I wanted, I asked for balayage. She reluctantly agreed to redo the highlights. After shampooing, toning, and drying again, I notice the pretty blonde tips were now green and the top highlights were a cheap shade of orange. I began to cry. I wasn't trying to be a brat but come on! It's 3pm and I've been here since 10:20am!!
I was obviously upset and all Cathy could say was "this is nice color, this is nice color!" Totally dismissing the fact that it looked like absolute poop. Clearly, homegirl was trippin'.
My girlfriend, and Liz, the aforementioned awesome hairdresser, also agreed that it was a crap job.
Liz was so professional and assuring. She was all about reaching a solution. She pretty much instructed Cathy, the owner, on how to rectify the issue. Unfortunately Liz had to go to school at the time, I would much rather have had her fix the mess Cathy made.
So, I decide to trust Cathy one more time and allowed her to attempt to fix my ghetto head of highlights/ombré. Part of me was hopeful because Liz explained to Cathy exactly what needed to be done. How could she possibly mess this up?
Was it done? No. She effed up once again. Orange bits were still visible up top and the blonde tips were just nasty.
I began to cry again. As I walked over to my purse to grab my wallet ( I didn't want to leave without paying), Cathy starts telling me to leave and never come back. To which I respond "you're gonna go out of business". Low blow. I know. But I couldn't believe my ears.
She could've been paid a pretty penny had she kept her snarky ass comments to herself and maybe be professional and offer me an additional service free of charge. Maybe. Maybe I would've considered coming back for some kind of intense conditioning treatment after the damage she did to my hair. God knows I need it now.
Could I have been nicer? Yes. But I felt so disrespected. She messed up my hair multiple times, then tells me to leave because I'm upset and can't appreciate the fact that she tried to fix it? I'm sorry, Cathy Tran, but you need some serious training on owning and managing a client oriented business.
Maybe Liz can give you some tips. She is pleasant, outgoing, knows her products, and understands how important the integrity of hair is.
Bottom line: avoid this place unless you want to look like you got your hair done by a 16 year old who took a hair styling course in East LA once to earn enough credits to graduate high sh
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