that's by far the worst orielly I've ever been to. Dude at the counter had a really bad attitude…read morelike someone pissed in his coffee this morning, also didn't know anything. I'll still go to orielly but I'd rather drive to the Merced store. they are way way better

Was in need of a new battery and after auto zone turned me away saying they couldn't help me until…read moreit stopped raining due to needing them to remove the battery (it was a mist drizzle). Had it been raining hard I wouldn't have expected them to remove it and replace it. I called O'Reilly's auto parts down the street and they helped me right away. They removed and replaced the new battery I purchased from them, no hesitation. I was in and out within 10 minutes! Thank you Ben for the great customer service and being so helpful.

Sophia was extremely knowledgeable and helpful with my car issue... I recommend Autozone and Sophia…read moreimmensely!

Gloria, female manager isnt professional at all. She is never happy to help you out. This Autozone…read moreshould have a more professional manager.

The team member Terry was extremely helpful, went above and beyond his service call and was very…read moreknowledgeable and extremely kind. Would highly recommend anyone who needs anything or needs any honest advice to go give Terry at O'reillys a visit!!

I've been here many times over the last few years. I've found the staff to be knowledgeable and…read morehelpful. Today, it was Angel that went above and beyond to help me with a couple of parts for my vehicle. Very grateful for his willingness to support and his efficiency. Thank you!

Hats off to these brave people. Located in an area where the average car was made last century and…read morewhere the average joe doesn't know the difference between coolant and lemonade these chosen few brave the checkout counter to provide top notch service and courtesy ALWAYS. Got my alternator checked here as well as warranty out my broken distributor a couple of times, and have always been helped quickly and with courtesy. Great selection as always and impressed at the constant cleanliness of the exterior as well as interior.

Not happy today, this is normally my place to get any auto needs, but they failed my mom today just…read morebecause she didn't purchase the wiper blades with them they refused to help her. I'm sorry before you guys test a battery do you make sure the customer is buying the new one from you first before testing? She had to go to Pep boys and they helped her out no issues at all and it took less than 5 min for the guy to help her. Not the way to keep loyal customers at all, I'll be switching to pep boys.

5/12/23 Husband and I came from Sac for Mother's Day weekend. Stopped by to get an oil filter and…read moreoil because my husband always does maintenance work on our cars whenever we are in town since my parents have a house and we live in an apartment up in sac. Unfortunately my husband was the unlucky individual who was sold an oil filter that had an old blue dented, scratched up, used Subaru filter in it. He had not seen the box until a few hours into us getting situated at my parents house and him doing the set up for the oil change. Husband went back with the used filter he was sold and told the staff there. Staff there said there wasn't anything they could do for us since they couldn't confirm or verify that we had not changed out the filter ourselves since it had been a few hours since we had left. The staff that sold my husband the box said "I don't remember the box looking that way" when he gave it to my husband. My passive husband spent another $40 for a new oil filter and came home and told me what happened. I was furious. Told my parents the situation. My parents tried to call them to tell them the situation and were refused once again. My husband has literally bought all of our oil filters and his car maintenance stuff at this store. He has his number linked to an account there with all of our past purchases. Just won't be going to support this store any longer with the ordeal we went through. Moral of the story, just make sure you look into the oil filter box or any other boxed item you buy in the store before you walk out so you don't face this unlucky situation like us.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Had the best customer service today. Went in this morning to order a part for my husband's truck…read more It was here by 3:30 this afternoon.

After having a competitor drop the ball I called here. Not only were they helpful and friendly but…read moreI was able to place my order and have the parts delivered the same day!

Do not go here they blatantly disregard California consumer laws. They refuse to follow civil code…read more1723. They did not tell me an item was non returnable until after purchasing the item. I saw this while leaving the store immediately walked back up to cash register and said I did not want the item since I could not return if not needed. They refused stating it was final sale. They did not tell me this before purchasing item, no signs posted at entrance or at registers stating limited return policy which is required by law. Steer clear of this shady place.

This store here in Merced has the rudest people (men) working here. My husband took a part to…read morereturn it as it was under warranty. ...and first they complained about the receipt because it was not like their new receipts. ...then the guy that finally got off the phone asked him what did he needed, and as he explained he looked at the receipt and saw another employees name on the receipt and said rudely ...."let him take care of this." Which this employee came in and said you will still have to pay for it! Never get parts from here. Funny how Auto Zone and O'Reilly have lifetime warranty on this part!

Western motors service center is amazing! The staff is extremely helpful and will do their best…read moreto keep cost down. I took my car in on Wednesday and got it back Monday, they changed spark plugs, alternator, and overall service. I highly recommend western motors service. Andrea Lencioni

Terrible experience. Back in February 2025 I took my Honda Accord Hybrid Sport to their service…read moredepartment and took a diagnostics paper from O Rielys Autoparts which stated my Spark Plugs were bad, and my car was having misfiring because of it. Maricela was the person who I gave this information to. They decided to "keep my car" and said they're take a look with a diagnostics test, then they call me the same day after I already got a rental because I thought THEY'd fix the issue; saying "oh come pick up the car its good to good, we didn't find any issues" MIND. YOU. I just bought the car from WESTERN MOTORS DEALERSHIP Aug of 2024; Then just recently, the car went into limp mode so I took it back to the service department & they ran a diagnostics and saw that my SPARK PLUGS AND COIL were bad and need replacement which LOL I TOOK my car there in February 2025 and TOLD them that was the issue but got looked at like I'm dumb. Anyways, and then proceeded to tell me that they will keep my car for a few days until warranty covers the parts and then start the repair... I said no way because that means I pay for a rental AGAIN, and have to pay them for their labor and the storage fees & whatever the repair costs which was dumb because it's literally an EASY fix I know this because I took my car from there right away to a family friend who is a mechanic and he told me this is literally an hour- 1/2 hour job. And they fixed it right away. And my car has been running so well. I just wish that Maricela actually took my concerns seriously instead of brushing me off and running around the bush with me. Going to definitely consult with a lawyer to return my car to them because they sold me a car without even properly making sure things were right fully with it. And this service department sucks on top of it, just cuz I'm a girl they made it seem like I'm stupid. Even charged me 100$ for the diagnostic test when LOL I had already previously told them what the issue is.