Guitar Joe is the BEST!!! I've frequented Grapevine Guitar…read moreLoft for several years. A great place to find a variety of quality guitars. Joe knows is always helpful, courteous and informative. And he's an all around great guy to talk to. It's a pleasure doing business with Joe and the entire team.

DON'T BOTHER GOING HERE!…read more I purchased a brand new Fender Squier Mini Strat Electric Guitar, a (supposedly leather) guitar strap, and a used Blackstar amp. I only played the Fender Squier Mini once after removing the plastic, and it plays, but it doesn't sound like it should. I also attempted to use the "leather" guitar strap with the Fender (which was suggested by the salesperson for this guitar), but it didn't hold the guitar and started fraying after one use. Then, after using the amp only 3 times, it completely stopped working. It turns on occasionally but none of the buttons work and there is clearly something wrong with the internal electrical system, so it's useless. I reached out to the manager of this store about returning these items but I have not heard back. I would definitely NOT recommend this place!!

Steven and Cynthia are a fabulous team! You can't ask for better service. Repairs and rehairs look…read moregood as new and Cynthia repeatedly goes out of her way to support our school music program. Prices are so reasonable. And to top it off they are growing the next generation of luthiers to support North Texas for years to come. No matter where you are, it's worth the drive.

Brought my son here to pick out a French horn for his birthday. The appointment was easy to make…read moreonline. We were greeted upon entry and quickly got to the job of trying out several horns. The atmosphere is very inviting and comfortable. They really took their time with us to ensure my son got the horn that he truly wanted. Josh is hands down amazing and you can tell he knows what he's talking about regarding the instruments. And he has a great personality as well. This was an amazing experience and I will certainly be back again should we need another instrument.

The knowledge of the personnel and the quality of product are great. I've learned not to buy an…read moreinstrument online as I don't have a trained eye for potential defects. I purchased an Eastman tenor ukulele with a beautiful tone, and the chords are easy to play--something I've never experienced before with my previous stringed instruments.

Just received my new Eastman E1P-CLA, super fast shipping and exactly what I was after. Will use…read moreSKY for future Eastman purchases!

Today, I stopped in to sell some audio equipment. This shop has changed significantly since its…read moreprevious owner sold to Max Money Pawn (who has a sister store over by Papa Murphy's in Denton). I met with Jimmy, who's people-skills and service was well above what I have come to expect compared to the experiences I've had at other pawn shops in the Denton area. It is also very clean, especially after their renovations. This shop is definitely worth checking out.

I found this shop on Craigslist when I was looking for a Djembe drum. I contacted them via email…read moreand Katy was very gracious and offered to provide extra pictures for me. She offered to hold the drum for me all week since I couldn't get there until Saturday. I work in North Dallas and it was still a bit of drive to Denton, but boy was it worth it. I asked a question about the drum to the owner, Glen, and the first words out of his mouth were, "I know that I'm taking off $15.00 because of a slight tear on the drum head!" I hadn't even noticed it! He then offered to help me whenever I wanted to replace the drum head in the far future. His employee was also very nice. So I would highly recom- mend this pawn shop to anyone looking for a used instrument. They deal in high end equipment and their prices are very reasonable.

The staff at Houghton is patient, knowledgeable, and personable. They will go out of their way to…read moreget the right instrument in your hands. Instrument trials are easy with free shipping even on returns of new instruments. Email questions are answered quickly and intelligently. I have been playing brass instruments since 1976 and have not had a more pleasant remote purchasing experience than this. Buy with confidence from Houghton Horns!

What a wonderful experience!! I had to bring a baritone twice for 2 separate issues, and each time…read morethe experience was top notch. The staff is so friendly, the location is clean and just has an overall inviting feeling when you walk in the door. I have used 2 other stores in the past and I will never go back. Houghton Horns will always have my business. I took the baritone to another location first and was told it would be 2 weeks BEFORE it could be looked at. The quote was $300. And the employee there (Bell's) was very short with me and rude. I then went to Houghton and was told I would likely have it in a day or 2 and the cost was over half the price! And the employees are just so genuinely nice. I regret the many other visits to Bell's and Music & Arts. I promise, you will love this great company!

Bought a Roland amp for playing at the jails I visit. Came with a cool aluminum stand was gently…read moreused and allowed me to plug my mic and guitar in. Even came with a great case for transporting. It works awesome with my Martin d28 and my sure sm58 mic.. These guys are awesome to work with!!!

I purchased a 1965 Gibson ES-335 from Charley's Guitar Shop in April 2021 after seeing it listed on…read moreReverb. The listing described the guitar as having "no breaks, no cracks, no repairs other than a refret." Recently, while preparing to sell the instrument, it was inspected by a respected luthier in the UK. During this inspection, it was identified that the guitar has previously undergone a neck reset, with associated finish work around the heel. The luthier has advised that this work appears older and predates my ownership. As many will know, a neck reset on a vintage ES-335 is considered significant repair work and can materially affect both value and collectability. It is also the type of work that would normally be disclosed at the point of sale. I contacted the shop to raise this and to try to resolve the matter amicably. Despite multiple emails, a phone call, and a clear proposed resolution, I have not received a response to my follow-up correspondence. I have now sent a further formal email requesting a response within 14 days. I remain open to resolving this fairly and would welcome the opportunity to discuss it directly.

I was a 5-star rater of Tone Shop until I went to sell a collection of guitars. Took weeks for…read morethem to respond and I had to follow up daily and then the price they gave was a great deal for them - not me, but I was willing so after hauling the guitars to their store, then it was every little issue with the guitars. the jack has static - 1979 would have that and a simple spray of deoxit but that equated to 500 dollars off their offer. The deal was for them, not me - looking around at their inventory, everything was marked up high so they were going to make double or triple from every guitar in the deal so I decided this was not good for me and called it off. No help getting the guitars in and no help getting the guitars out. And they were stuck on one they wanted to get for dirt cheap. Not a fair offer but lowball. I work in business and know there needs to be a margin, but theirs is around 80% if not 90%. Forget it!! They may have great items but run! You can get a better deal anywhere else with a staff that is not trying to blead you of every dime. Too bad since I proudly wore my Tone Shop Guitar shirt, told everyone about how great they are and the shirt has been tossed. Bottom line - you will get ripped off selling to a store anyway, but the lowball price and then the minor items their skilled staff can easily go through were obstacles and they used that for leverage. Real sleazy practice and a waste of my time! Again - the waste of time was the largest insult of all! Great items and I'm sure the staff is nice, but after this experience I will never buy or recommend this store. This could have been so much better and I'm still very surprised with such a low offer I was willing accept and they wanted to reduce that more for a collection that they would have been making profit hand over fist with the traffic they get.

Just go. Wonderful people. Attentive and generous with their time. Great setups…read more Im glad I found them.