I never had an instrument fixed here before and I NEVER will again. I dropped off my clarinet off in late February. It had a crack that needed repair. I was given no details on what was being done to it/how it was fixed or how to know when it's ready to come pick up. After calling multiple times after multiple weeks, I finally went in store to ask about my instrument, since I received no other communication. When I asked about the status, the store owner told me to my face "Did you get an email? You'll get one when it's ready." This was never once told to me. After an additional week and a half of no notice, I called again, asking if they had even started on it. They had not. After FIVE WEEKS sitting in the shop, I was not once updated or told anything about the process! Then I get my instrument back from the shop, my mother brought it to me because I am away at college. When I get my clarinet back, the corks were replaced without my knowledge. I did not ask for them to be fixed and he did not tell me he would replace them. Additionally, my alternate Eb key is now bent out of place and wobbly so I will have to get that repaired-- by someone else. My instrument is worth well over $4,000 and I am a music performance student who needs it every single day for class.
I would not recommend this store to fix any instruments if you care about your equipment. read more
