Today I took my wife in as she's got bronchitis. They got us right in and Dr saw her, wrote…read moreprescriptions and we were done in 20 minutes. I give them a perfect score. Very friendly and exceptional service.

* I had a cold and fever for several days, and over-the-counter medications like NyQuil were not…read morehelping. * While I could handle the fever, the body aches were bad enough that I couldn't work, so I decided to visit this clinic. * The facility was very clean, modern, and well organized. * All staff members were wearing masks and were extremely professional and kind. * I met with **Nurse Practitioner Lyndon Taylor**, who was excellent. * He was professional, answered all of my questions, and took the time to explain everything clearly. * I also asked about additional services they offer: * Weight loss injections similar to Ozempic ($600), with the potential to lose up to 40 pounds * Free, pain-free allergy testing * Prescriptions were sent directly to my local Walgreens. * Funny enough, my wait at Walgreens was longer than my entire visit at this clinic. Overall, a great experience. I would definitely recommend this location for anyone needing quick, professional care. --- DG

SCAM! Charged me and…read moredidn't charge my insurance and is trying to take more money from me. No quality of care. Doctors are inadequate and don't do anything. I literally saw the guy go on chatGPT and typed in what we said the issue was and read if possible diagnosis. Charged me 75$ and trying to charge an addition 90$ for 5 seconds and is trying to double the charges now. DONT GO HERE!

To Whom It May Concern,…read more My wife had a scheduled appointment for 11:00 a.m. Upon arrival, we waited for over 40 minutes past the appointment time with no explanation. While waiting, I spoke with another patient who informed me that her appointment was at 10:45 a.m. and that she had already been waiting for over an hour. I also spoke with a gentleman inside the office who stated he had been waiting for more than an hour despite not having an appointment at all. Given this, I asked the front desk representative, Brianna, what the purpose of scheduling appointments was if appointment times were not being honored. She responded that she could not control what happens in the back office and that this was simply the "nature of the business." This was extremely disappointing. If appointments are not respected and patients are instead seen in the order they arrive, then appointments are essentially meaningless. The waiting room was overcrowded, and patients were packed in tightly. Despite the disorganization, I paid the required $25 co-pay. By 11:45 a.m., it was clear that we would likely be waiting at least another hour or more. At that point, I returned to the front desk and requested a refund so we could seek care elsewhere. I was told that a refund could not be issued and that I would have to wait up to seven days for an email to determine whether I would even receive my money back. This entire experience was frustrating and unprofessional. Patients should not be asked to make appointments if those appointments are not honored, nor should they be denied an immediate refund when services are clearly not being provided in a reasonable timeframe. I hope this issue is taken seriously and addressed to prevent other patients from having a similar experience.

Senior patients that move slowly and rely on transportation (who can be late) shouldn't be turned…read moreaway. We were 15 minutes late for this reason and were turned away from an empty waiting room knowing these circumstances. If we would have missed we would have ben charged $50 but no consideration was made for the elderly. PA TURINGAN was unreasonable and turned the patient away. This office and provider is not recommended.

3 stars down to 1. I've been trying to get an appointment with a specialist for my son since…read moreApril. They can't seem to fill out the diagnoses correctly. When the specialist notified them they can't see a diagnosis, they didn't even respond. They did not send us to get X-rays, I had to tell them they were needed. Also, Wendy is a very rude person. In the past we've seen Turingen and Doan, both were good. All the new people we have seen since then have been just terrible. Too awful for words, can't even read comments and notes in their own system. They need better staff. I will be working on getting a better primary for my son. This place is so bad.

I am beyond disappointed. I have PPO insurance and I have never had a front desk employee tell me I…read moreneed to find out myself if my insurance can be taken at a doctor's office. My insurance can be taken anywhere in the world but suddenly this location is making me do the leg work to get verified? Don't waste your time here. Bad attitude all around.

I switched doctors because I heard how attentive Rancho Wellness is when you needed something. I…read morecalled them to see if I could get a prescription before leaving town for a cold and flu I was coming down with. They said they could not see me for at least two days and said I should go to the urgent care. I tood them I wasn't leaving for 2 days and a virtual appointment is ok if they can't see me in the office. They still said they can't see me. Makes me second guessing switching doctors. Maybe because I'm a new patient it's just not a priority.

Over the past three years, I have observed a gradual decline in my cognitive function and energy…read morelevels. After consulting with my primary physician, I was informed that these changes were a natural part of the aging process. In pursuit of alternative solutions, I was recommended to consider Gameday. This decision has proven to be transformative, significantly improving my well-being. The clinic maintains a high standard of cleanliness and professionalism, with all staff members demonstrating exceptional expertise and care. Dee, in particular, has been instrumental in my recovery, demonstrating a genuine commitment to his clients' success. I extend my sincere gratitude to Gameday for their invaluable contributions to my health and well-being.

My boyfriend has been coming here for about the last two months and I finally got to come to see…read morewhat it's all about. From first walking in, the staff is extremely friendly. Makes you feel comfortable and they are very knowledgeable. My boyfriend has been very happy with his progress and I've even been able to see the changes myself. They're very accommodating here and willing to help with any additional requests. Ladies, they offer supplements for you too! I was able to try out glutathione and B-12. Come with your man on his visit!

I will be looking for a new medical office. This place is a joke since they changed to Optum. The…read moreDr wrote the wrong orders for MRI. Even though all correct info was confirmed earlier today prior to getting a same day appt. They already had sent me to the wrong building for this same MRI that was supposed to be done 2 days ago. Now having wasted time going 45 min away for an MRI a second time this week is truly ridiculous. They NEVER answer the phone line. They constantly leave patients in limbo waiting on a call back for labs, pharmacy prescriptions delays, doctor only responds to portal messages. They sat on a medication prescription for weeks before sending it in! Unbelievable! Portal is not user friendly and doesn't have the documentation the office says should be there to verify. Their lack of consideration and basic human decency to patients who go there because clearly they have medical conditions needs to be fixed asap. Management needs to step up at this location because this level of incompetence is 100% unacceptable.

The female that answers the phone on Sundays is RUDE and knows absolutely nothing about her own…read morecompany she works for. We are leaving this location we have been coming to since it opened about 6 ish years ago and now going to San Antonio Medical in Eastvale.

Great doctors! Great care! And a nice and clean building with friendly staff!…read moreI really liked the fact that their imaging center is in the same building and take walk-ins. My daughter had an appointment and we were told she needed an X-ray. Got the order in hand, and went downstairs. Checked in (as a walk-in), and was called in about ten minutes later. My husband got up to pay the copay at the front desk while I walked my 7 year old to the back. They sat her down, took a pic of her hand, and walked us out. I walk out, and my husband was still in the middle of paying the copay! That's how fast this was! In and out.

I was referred here thru Kaiser. Showed up for my first appointment 2 months ago, they decided they…read morewanted to do more comprehensive imaging, which was fine with me. I have a family history of breast cancer. Today at 3:15 pm I get a call asking me what kind of mammogram I am approved for! Am I a dr? No. They wanted ME to call my dr immediately to find out! Why am I doing YOUR job and why wait until Closing time, when I scheduled an appointment first thing in the morning? Very poor consideration for their patients, they finally agreed to call my dr themselves but of course I never heard back. Long story short, if you think you have a lump AND a family history.. do NOT go here. They don't care. I'm not going to my appointment for fear of them billing me because they don't think they have authorization & wanted ME to do their job.

Dr. Lazerus has been my doctor for years now, I have received nothing but great care from her. She…read morehas a wonderful personality and always has a smile on her face. She is always willing to go the extra mile to make sure I'm happy and as healthy as I can be before I leave the office. When you get to the office you get to meet Nancy at the front desk, she also is a wonderful person and is willing to do whatever it takes to make sure you get what you need. I would recommend this office to everyone, that's tired of not receiving good care and customer service.

I am a fairly new patient of Dr Lazarus. I am so impressed with her level of care. I never received…read morethis level of service with previous doctors and I'm really glad to have made the change to Eastvale medical

I'm a new patient and I've only seen Dr. K twice. But so far her and her staff have been great. I…read moreleft my last doctors office because of many different problems. I have not had any of those problems here and so far could not be any happier with my experience.

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Dr. Li assisted me during COVID. I had a terrible reaction from the 2nd vaccination to the point…read moreI needed a Dr. excuse. Dr. Li is kind, she truly listens and so understanding. I'm very happy care. I believe you would be too.

I am very saddened all these years I have been going to Dr. Li she is an exceptional doctor she…read morecares for her patience and listens to her patience. She is an excellent doctor. She was our family Dr. but unfortunately Office doesn't accept my insurance anymore and I am very sad. I don't think I will find a doctor like her. I wish her the best