Had the transmission go out recently. CB got my truck repaired and I was back on the road in no…read moretime. Dustin was awesome, very professional and addressed all of my concerns. Top notch service. Is CB the cheapest place in town? Certainly not but the cheapest is never the best. Service and value enter the equation. Given my experience, CB will be my first call when I need service or repairs in the future.

The staff was super friendly and got me in and out very quickly with my emissions test. I very…read moremuch appreciated that they asked my permission before doing any extra courtesy inspection even if it was no cost. The waiting area was clean and bottled water and Keurig coffee were available.

Five-star service from Kyle! He has been proactive, extremely responsive, professional, and always…read morewilling to take the initiative to get me the best deal possible. He makes the entire leasing process easy and stress-free. What sets Kyle apart is the concierge-level service he provides throughout the entire lease term. It is great having a direct, trusted contact whenever you have questions or need guidance. Kyle is always pleasant, helpful, and responsive. Truly first-class service. Thank you, Kyle! Highly recommended!

1/5 I absolutely do…read morenot recommend Fair Lease based on my experience. The entire process was frustrating, unclear, and incredibly unprofessional. The leasing agent I worked with was honestly one of the least communicative people I have ever dealt with. I would respond to her emails or messages and then wait DAYS to receive a response. When I finally did hear back, I still couldn't get clear answers about the actual terms of the approval. I was told that my application had been approved, then asked for a down payment. After that, I was repeatedly told that I needed "more" of a down payment, but no one would clearly explain exactly how much was required or what the actual terms of the approval were. How are you supposed to make an informed financial decision when you can't even get basic information about the deal? What made it even worse was that getting an answer to any of these questions could take days. I work in customer service, so I understand that people get busy and responses aren't always immediate. But communication is one of the most basic parts of doing business, especially when you are dealing with something as significant as financing a vehicle. There is a major difference between being busy and simply failing to communicate with a customer. The entire process felt like a waste of my time. It was poorly communicated, unnecessarily confusing, and left a very bad taste in my mouth regarding Fair Lease as a company. I genuinely hope other customers have a better experience than I did, but based on my experience, I would not recommend Fair Lease.

Great experience! Needed dependable car for teen daughter, found one on FB Marketplace offered by…read moreC3. Owner met me himself, was very honest and professional. Car is as exactly as advertised, and was a great deal too. Will buy from C3 again!

Larry is awesome. We bought from him a number of years ago and decided to go back! Best decision…read moreever!!! Got a 2023 Taos last weekend! Great car, great mileage and price but most of all, Larry stepped up again and didn't disappoint! He is the best I've ever seen at choosing used cars that are top notch! We actually went back this weekend and bought my wife an excellent used Tacoma! I'll let her leave that review! If you need a great used vehicle I strongly recommend Larry at C3 Auto. If he doesn't have what you want in stock, email him what you're looking for and he will go find it! That's what he did with the Tacoma! This only goes to a five star but I'd give him a 10 star review if I could! Go check him out!!!

Came here to look at two bmws. They won't budge from their price listed. We asked for 1k off and it…read morewas a flat no. Sales person wasn't super helpful but she was present and tried calling owner twice to ask for any discount on price. But zero budging.They didn't even ask for our number for follow up or anything. They didn't seem to want our business at all...or even try to negotiate at all. Disappointing experience but I can only guess it's because they feel their prices are reasonable so I'll tell y'all now so you don't come there thinking you can get any kind of negotiation in play and waste your time. If you're fine w price that's listed then it's worth the time to come. FYI; after owner read my review he was rude and said i was abusing my privilege as a reviewer...but I replied back saying 3 star is a mutual experience, not good nor bad. Just seemed so unprofessional for an owner to be that way; especially since I did not give him a 1 Star but now I wish I did (just to be spiteful Hahahaha!) but I wouldn't do that simply bc it's truly not deserved.

BUYER BEWARE!!!! We live out of state and purchased a used…read moreAudi Q7 from this dealer. After we received the vehicle via delivery, we found so many issues with the vehicle that were not disclosed to us. We attempted to contact the dealer multiple times to speak to John, each time we were told he was not available and would call you back. My husband also wrote multiple emails and provided pictures of our concerns with no response back. After 4 unreturned calls John called me thinking I was a new customer he wanted to sell a car to and discovered I was not. When I started to tell him about all the issues that were not disclosed to us he argued with me stating we waived the 3rd party inspection and hung up on me. The car needed an alignment badly, 2 cracks in the windshield, the driver visor was broken and filthy, inside the center console was filthy, only 1 key fob when we were told there was 2, the ceiling of the trunk was riddled with black streaks, multiple body scrapes and scratches. It was so disheartening to think a dealer would send a car to someone like this. As of right now we have spent over $600 to ger the car exterior and interior detailed and get the alignment fixed. The 2 windshield cracks have not been fixed yet which will be another cost will we will have to put out. We simply want compensated for these issues! To note my husband just purchased a used Audi Q5 the week before from a local dealer, the car was cleaned and detailed prior to his purchase, they even found a scratch and told him to come back and they would buff it out, which they did. That is what a normal car dealer does.

My grandson took me to the Plano Lexington location. The young man who came to assist us was "Ash"…read more He was incredibly knowledgeable of the Tesla car and so very professional and caring. Even though they only sell new 2026 models at this particular location, Ash still took as much time as we needed in order to answer any questions that we had about the 2023 Model 3 Tesla. Of course anytime I have questions or concerns about my Tesla, I contact Ash. I must say that it comforts me to know that going forward in learning my Tesla, that I have an inside contact to bring me through and leave me confident and happy that I own a Tesla.

I visited recently. Mixed feelings on my experience…read more The whole experience just felt like the place assumed you were supposed to know exactly what to do. There was a lady there that spoke super quietly and had little to no customer service at all. Had a very uppity vibe going like we were a bother for her to be there. The service was seemingly good I suppose. Seemed very costly for the work done and I didn't get the feeling that I could fully understand what was being done. It's hard to describe. The service chat was responsive and calls were even initiated if needed. But I still ended up with this uneasy mixed feeling of okay things I guess got resolved but did I just pay out the wazoo for something that I could've just handled elsewhere.

My sales rep was amazing! Daylon* (not sure of spelling) but 100/10 recommend! He was absolutely…read moreperfect & helped me get the vehicle I didn't even know I wanted! He's very knowledgeable with lots of experience!

This dealership has one of the best service and parts departments I've encountered…read more Lots of people I know don't trust dealerships when it comes to parts ano service and I get that. However, that's not the case with Clay Cooley Kia Plano. Paul and Jacob are very customer oriented and are definitely not pushy at all.

THIS IS THE PLACE TO COME if you want to sell your car for a good price without getting the run…read morearound. Long story short I found a car at a different dealership that was hard to find, they were a bit stiff and offered me below value what KBB said I could get for my great condition low mileage car with premium package. The dealer where I was getting the car I wanted (I'll just say it - Audi Plano!?#$% Avoid them at all costs if you want a FAIR deal) they offered me a RIDICULOUSLY below average amount - what KBB suggested. I walked out frustrated and tired physically and mentally. Thank God I noticed Carmax nearby and thought Why Not? I walked in, there was very much a dmv feel to it Lots of people, sitting everywhere, lot's of traffic in and out. There was a monitor with peoples names/appointment times at the front desk. I thought, wow how am I going to get an appraisal on a weekend with all these people? When it was my turn the guy was very nice and said no problem, we can do that for you and he re-directed me to the business window which was nearby. I was still skeptical and cranky given what I had been through at another dealership. Business desk had a lot going on too, but they seemed to be in good spirits with each other and the people who approached them! Complete opposite from previous dealer. I was greeted by Micah (sp?) who was seemed relaxed despite the busyness, she told me how appraisals worked in a matter of fact way, when I hesitantly asked how long all this would take, she quickly said it should be no more than 30 mins with a confident smile. I was still skeptical but refused to give away my car for the measly amount the other dealer offered me. Well, I went to the bathroom, people watched and yeah about 30 mins later, she came back with my appraisal quote! way more than MORE than what the stingy dealer down the street was offering me and ABOVE KBB !! If I didn't want the other car so bad at A/P, I would've gladly told them to touch grass! But unfortunately they had what I needed. I would have felt much better to have bought from Carmax, everyone I encountered there was friendly, professional and got things done in a great amount of time! I want to thank Micah again for being so patient with me and explaining things while I was under great personal stress and timelines as well (death in the family, trade in car papers expiring etc). I sold my beloved car to Carmax in Plano, had a GREAT experience from beginning to end and wanted to let them know I appreciate them being a positive part in such a stressful weekend for me. Thanks again!!!! (SH)

Very poor customer service from start to finish . A first time customer and I'm very unhappy with…read morethe sales experience to the poor delivery the car was filthy had a whole oily handprint everywhere. Wasn't even touched in cleaning. I definitely would not recommend or make another purchase ever . Definitely not what I wanted

Yes, I drive a sports car…read more But, then again, would you expect that I'd be behind the wheel of something more pedestrian, such as an Chrysler Pacifica or Chevy Malibu? Of course not. Don't be silly. And, my two-seater sports car is none other than America's sports car. (And yes, there is only ONE America's sports car. You can figure it out.) None of those fancy Italian or German roadsters for me. And when it's time for service, I take my hot rod to Ray Huffines Chevrolet in Plano. No, I didn't buy my speedster at Huffines. Actually, I bought it in New Jersey, so I had to figure out a local Chevrolet dealer for my continuing service needs. After several service runs to other dealerships shortly after buying it that were less than satisfactory, I settled on Huffines. Why? Well, let me count the ways. This is my fourth America's Sports Car over the past twenty years. Prior to this one, I took my cars to several other Chevy dealerships in the Dallas area. And getting service from most of them was like being staked to an ant hill on a broiling August day. Matter of fact, most of the time, I would have chosen the ant hill. But over my five or six visits to Huffines, my service advisors have been timely upon my arrival and pleasant to deal with. And their estimates of the service cost and time frame have always been spot on. The waiting area is typical for a Chevy dealership. No fancy expresso machines, complimentary champagne, and hors d'oeuvres that you might find at your Lamborghini dealership. Again, this is a CHEVROLET dealership. And while you might not drive America's sports car, I'd bet that Huffines would be good for your Chevy Malibu, or maybe even some other vehicle brands. But if you do drive a Lamborghini, I'd probably play it safe at the Lambo dealership, especially if they serve some of those fancy Canapés while you're sipping a nice vintage of Dom Perignon.

Over the past 12 years or so, my wife and I have purchased 4 new Chevrolet vehicles from Huffines…read moreLewisville/Plano. We were pretty pleased with everything from sales to service until this week when I took my Equinox to have it serviced at Huffines Plano. I had an oil change and tire rotation done. I advised the customer service representative when checking in that I was having issues with my car starting over the past weekend. As I described the issue he said that it was probably the battery and I agreed. When I picked my vehicle up later that day, most had gone home so I paid and left. I reviewed the invoice and saw that they checked the battery so I guessed that they located the issue and fixed it. That was 2 days ago. Today I went to start my car and it would not turn over... again. I tried a couple of different things but nothing worked. I called for Chase at Huffines Plano over 5 hours ago and had to leave a message. He is yet to call back. I'm pretty disappointed in the service I've received this time and will definitely be very careful in using this service department again.