Our Air-conditioner went out at 5:30 PM on Wednesday of this week. We called Taylor Air Conditioning even though it was now past business hours. They had a tech at our door by 7:00 PM. Unbelievable!!!!! and after hours!!!
When Brandon, our tech arrived at the front door, he was so friendly and even knew we had a dog named Katie (on their records). He went right to work and learned it was our compressor. It was under warranty. He checked the warehouse to see if our model was there. Although it had listed one in stock, he said he would call first thing in the morning to verify, as sometimes there may be an error. Turns out he had to order it and it was in the warehouse and installed by 3PM the next day.
I cannot even begin to praise Brandon for his professional and friendly service. Stacy at the office said she would call back within the hour and was back in 15 minutes, again, after hours. In this day and age with everyone complaining about service...here is the most exemplary example of perfection in service I have seen in years. Thank you Brandon and Thank You Taylor management for hiring only the best!!!!!!!! read more