I have to say that this is one of the most elusive businesses I've ever worked with. The care is pretty good, but trying to get a hold of them is impossible. It's like they're in some sort of ophthalmology witness protection program. I dropped glasses off a month ago to have new lenses put in and I still haven't heard from them. When I call I'm told to leave 1 message and they'll get back to me in 24 hours and if I leave more than one message, it will delay things. no one has called me back in the multiple 24 hour intervals that I have left messages. That alone tells you that this is not a company that's very efficient in running their office that they feel the need to chastise their customers for trying to get a hold of them. read more

Front desk and Optical group really drag down the experience of the whole place. Docs are great, then you get overcharged and poorly treated and left waiting for months for glasses. Not acceptable. read more

Dr Guck, optometrist at Tayani, solved my vision problem that 5 other ophthalmologists and specialists could not. I can't say enough positive things about him. I have suffered for 2 years with blurry vision and light sensitivity since having cataract surgery. I couldn't even read for more than 10 minutes without so much blurriness that I had to stop reading. He looked at things very thoroughly and told me there was an eyelid infection that no one else had noticed that was causing the problem. The solution: a few months of antibiotics, and it will all clear up. Wow! I am beyond grateful for his kindness, professionalism and wisdom. An answer to 2 years of prayers. Thank you Dr. Guck. I will definitely be recommending him to anyone and everyone! read more

These people NEVER answer the phone. They expect you to be at your phone when it's convenient for THEM to talk to you. This is no way to run a business, My Vets office always answers. read more

I had a wonderful experience with staff and Dr Tayani . I recommend all and anyone who needs surgery read more

I had cataract surgery with lens replacement. the first eye was fine. The was botched by Dr. Gwen. The retina i permanently damaged. 2 years later and I still cannot see clearly and cannot be corrected by glasses until the retina is stable. I paid $10,000 extra to NOT have to wear glasses. I am still on expensive drops and it seems that I will be forever. read more

I had surgery on both my eyes at the West Coast Centers. The staff, nurses for my cataract surgery was very caring and professional. The surgeon Dr Nathan Elledge did an excellent job and my vision improved immediately. Thank you all. read more

Wonderful staff and Dr. Very clean and comfortable office. Highly recommend! All in all a pleasant and exceptional experience. read more

I had an eyelid surgery. The doctor was nice, the nurses were attentive. I'm happy with my care.

I had eyelids and eyebrow surgery, summer 2024 to correct some medical and cosmetic issues. The results were terrible, after 2 repeat surgeries, with infections and permanent scarring, 9 months later. I would not recommend having this type of surgery done here. Even the office staff seemed stressed, having to deal with other unsatisfied customers who were there complaining about their unsatisfactory surgery results. read more

I had a Blepharoplasty surgery two weeks ago performed by Dr. Tayani. My lower eye lids were drooping due to severe dry-eye disease. I was a little nervous, but Dr. Tayani made me feel very comfortable. He also removed fat pads from under my eyes. The Staff really kept me laughing...all of them made me feel at ease before the surgery. Dr. Tayani is certainly the best! I don't even recall falling asleep, but I felt like I woke up in five minutes.... I would definitely recommend Dr. Tayani. He does wonderful work!! Sharon N. read more

When you walk in the door of the Tayani Institute, everyone greets you like family. They are always smiling and friendly. Dr. Nathan Elledge is no exception, he is always cheerful and very kind. And he's truly knowledgeable when it comes to any age-related or chronic eye disease. You want to feel confident with the surgeon who will one day be operating on your eyes! And when that day comes, I will feel every confidence in having Dr. Nathan Elledge as my cataract surgeon... read more

Dr. Tayani is a brilliant, extremely knowledgeable, and skillful plastic surgeon. Dr. Tayani staff are extremely kind, loving, helpful, courteous, always cheerful and loving and fulfilling the patient needs. Dr. T and staff work together like a finely tuned beautiful Symphony. They all complement each other and shine. Everyone has their own skill and responsibility and is executed and completed to perfection. Dr. Tayani explained thoroughly my procedure and completely assured me of every step that was needed from starting to completing the procedure. I left comfortable in the very best of his masterful hands. A bonus and Tayani Institute is there is an ophthalmologist and optometrist on Board at all the locations. My procedure was skin cancer removal from my nose, which required plastic surgery due to the size of the skin area removal. Dr. T did an eyelid tuck and placed the tissue on the grafted area on my nose. I had stitches on my eyelids and nose stitches for 10 days afterwards the bandages were removed and allowed to air dry for 10 days using ointment on eyes and nose. I returned in 10 days to follow up on my recovery. Dr. Tayani was very pleased with the results and released me. It is just a process of healing now my friends and family are amazed at my eyes and nose and so am I of the outcome. I strongly encourage anyone in need of plastic surgery to go to Tayani Institute for the very best and surgery needs and staff care. Now I've ordered beautiful prescription sunglasses to help protect my eyes with the help of Linda and Saara. Allie has also been a tremendously helpful front desk team member. Thank you everyone! Leslie Carter Age 78 read more

I had surgery on both my eyes at the West Coast Center for surgery . Both surgeries were performed by Dr. Karageozian. He is a rare combination of masterful surgeon and wonderful human being. The results are fantastic. All of the nurses and staff were caring and compassionate. Many thanks to you all! read more

Truly the best eye exam experience Ive ever had in my 60 years! Dr Ng gave me the upmost confidence in her expertise and spent extra time making sure all of my questions and concerns were addressed. The office staff were all kind, professional and efficient. read more

Do not take your eye care to Tayani Institute! I had progressive prescription glasses twice from this establishment and both times the lenses we're wrong. I am a progressive prescription wearer and I know the distances on lens position. Bottom is for reading Middle is for mid range and top of lens is for long distance. The prescription progressives that I received over one year ago were completely wrong with close range at the top of the lens. I called them my "bizarro world" glasses. I rescheduled to have them remade and had to go into their Laguna Hills office for a re-examination & was given a different prescription...which was never completed! They never answer their phone! You wait on hold forever! They never call you back! And to this day I have never received my new progressive prescription glasses from my first "bizarro world" prescription progressive glasses from over one year ago! Tayani Institute touts their "professionalism" that is a joke! The most unprofessional business I've ever interacted with. I believe they have an issue with the company who creates their lenses, and that's not good for us as clients. I believe it creates a disconnect between the client and Tayani Institute, which they are not professionally adept at taking responsibility for. Take my advice, go elsewhere, save yourself the headache. Oh and by the way, they're still trying to schedule a new appointment, my yearly appointment after never getting back to me regarding my progressive prescription glasses... and once again I can't even cancel my appointment without physically driving into their office because even though leaving a message (after waiting on hold forever to do so) because they never answer their phone, of course... I just received a new email; your appointments tomorrow reschedule(after I already canceled last week) or there'll be a $50 charge. Oh, and I forgot to mention that my wife's progressives were the same way terrible and now I have to drive in, in person to cancel the appointments so they don't charge us $50 apiece. That'll be fun. read more

I had cataract surgery yesterday in the San Clemente surgical center and it was a great experience from the front office all the way through the procedure. The staff was kind and caring and went above and beyond to make sure I was comfortable and Dr. Joson did an exceptional job. He is skilled, professional and so caring. Tayani Institute has been thorough and referred me to a retinal specialist when I needed it and I would highly recommend them! read more

The worst front desk I've ever experienced! I called to make an appointment and the lady was so rude to interrupt me when I explained my referral problem and then blamed on having this tricky HMO plan instead of PPO plan. I will never go there and not recommend to any of my friends or family members. read more

Dr. Tayani performed a pterygium surgery on my eye. The day of the surgery, he greeted me and assured me. Surgery went great. Follow up appointments with Dr. Moin, Dr. Guck, and Dr. Tayani were informative and kept me on track for a beautiful healing of my eye. I would highly recommend this practice and will be coming back for future eye needs. Thank you all! read more

I had to cancel my surgery due to the lack of communication with their surgical coordinator. She did not communicate clearly what was needed pre surgery. As the surgical date was approaching, I called her to clarify but was unable to reach her. I left numerous voicemail and they were not returned. I called the office, they told me she was busy and would call me back later. That call came a week later. She then asked me about pre operative procedures that she did not mentioned I needed during our first meeting. When I told her she did not mentioned it, she got angry and rude. I felt that this conversation was a reflection of what was to come. Imagine going through surgery and something needs to be fixed. How much time and effort would I have to get through! So I unfortunately cancelled my surgery and I would advise anyone to beware. read more

I simply cannot say enough positive things about this outfit. Had my left cataract done just now...and everyone from the nursing staff,front office... and the personable and talented dr karageozian...made this experience a pleasure (really). Special kudos to surgical coordinator Jason who answered all my dumb questions, promptly returned my calls and kept in touch ..all on all, the kind of health care that is so hard to find these days... read more

Worst Experience and Doctors! Unprofessional appointment setters and front desk. Never coming back. Specially the San Clemente location. The doctor didn't even wash his hands before he touched my eye and I came in to check my sty issue. Way to go Dr. Gwynn! read more

Dr. Tayani and his staff were amazing with my cosmetic eye lid surgery. I felt like I was part of the family from nurses, anesthesiologist, and of course Dr. Tayani. He was reassuring during the procedure and so excellent at his art that I am so happy with the results. My eyes look great especially since they also handled my cataracts, I no longer hide behind glasses. Thanks to Dr. Tayani's work, my eyebrow looks great too. I can see above without loss of vision and feel pretty and thankful. read more

Fair Use Act Disclaimer** This post is for HIPAA educational purposes only. Content copyright liability (fair use) under section 107 Copyright Act 1976, is made for "fair use" for purposes. While Yelp typically removes reviews regarding the COVID-19 health and safety measures businesses enforce (for example, following public health recommendations) or COVID-19 issues that are out of a business's control, My review is not about COVID-19 guidelines, or things beyond a business's control, but more that I was DENIED SERVICES AND that in order to be seen I would have to PURCHASE A MASK VS having one provided to me for free. Charging for a mask is not beyond a business's control. Today, at the Tayani Institute, 653 Camio De Los Mares, Suite 103, in San Clemente, CA, I arrived 20 minutes early for my appointment and was greeted by a very RUDE office assistant/manager. She didn't greet me by saying "Welcome to Tayani Institute", but instead, my welcome was, "do you have a mask?" I said, no I do not. She said, "There's a sign on the door! Can't you read Sir?" I said if you require that I wear one in for my visit, then can you please provide me with one. She said, "Yes, for $2.00". There's a sign on the door! That we charge $2.00 for masks. #TayaniInstituteFAIL I said I am not going to buy a mask for $2.00, so she denied me service. So, I walked out and because of the the employee's rudeness to me, I wanted to share my feedback with those thinking about coming to Tayani Institute. Being denied service from a healthcare facility because I do not have a mask is a violation and they should have provide me a mask without a fee! I received several SMS alerts regarding my appointment, and there was NO mention that masks were mandatory, also received a voice announcement call asking me to confirm my appointment. Again, that voice announcement didn't mention anything about mandatory masks. It also didn't mentioned that if I didn't wear a mask I would be denied service. Every other business, whether it was a healthcare facility or not that required a mask freely handed them out and did not charge for a mask. So this review is just a warning about this business's practices. read more

Tayani Institute - Tayani Institute Charges $2.00 for a mask in case you do not have one - Optometrists Near Me - San Clemente, California

The staff for my Cataract Surgery was very professional and upbeat. The surgeon, Dr. Elledge did a great job and my vision improved immediately. Thaks to all! read more

I just had mono focal replacement lenses inserted as part of cataract surgery for both my eyes and now have excellent distance vision without glasses! The surgeon was Dr. Gwynn and the surgery at was the West Coast Center for Surgery in San Clemente California. I wish now that I had followed Dr. Gwynn's advice and had chosen multi focal lenses even though they are twice the price. I want to complement all the staff at the surgical center for their excellent treatment. I especially would highlight Sophia for her high energy humor which truly served to combat my anxiety about an unknown procedure. Kudos to her and the rest of the team. Timothy Johnson read more

Tayani Institute - Me seeing clearly without glasses one week later. - Optometrists Near Me - San Clemente, California

I had cataract surgery, both eyes everything went great, healing was easy and now I can see perfectly. Dr. Karageozian is wonderful

Terrible experience. After waiting 2 months for an appointment, I took time off work and drove 40 minutes--only to be told on arrival that the doctor wasn't coming in. No call, no text, no email. Completely unprofessional and disrespectful. I strongly advise others to avoid this doctor due to a lack of basic responsibility and communication. read more

My dad and I called to schedule an appointment for a friend and the lady who answered was pleasant for 2 minutes and after a second question she picked up an attitude and sounded audibly impatient. I asked a third question and she told me to go research it myself. She was utterly unhelpful and from the sound of it, hates her job. If this is the front line of service this company chooses to employ then I would never choose them again. My dad has an accent and she got frustrated saying he's breaking up though he sounded perfectly audible, so maybe some Asian hate crime going on too. Something seriously wrong with tayani if she's the best they can do in customer service. read more

I had a poor experience with this office. It was my first time here for an annual eye exam. My appointment was scheduled for 3PM, I arrived a few minutes early. The waiting room was packed, I thought due to the practice having a number of doctors on staff and patients being there for various doctors. Checked in, paid my copay, began my wait. Time went by, no one interacted with me nor offered any explanation as I waited, and at 30 minutes after my scheduled appointment I approached the front desk and asked what was going on? She checked in the back and said they were coming out to get me soon. I was annoyed, went to wait outside the office, then realized if the staff at the office isn't capable of watching a clock to discern appointment times, I'm really not comfortable with them going anywhere near my eyes. I left. At 3:46PM, 46 minutes after my scheduled appointment, the office phoned me and said "the doctor is ready to see you now, come back if you still want to be seen or call us to reschedule, and again, I'm sorry about the wait." Using the term "again" I'm sorry implies the term I'm sorry had been used prior, it had not; no apology was made until after I had left the office. Not a good experience, this office conveys the tone that one does not matter, is unimportant, and the practice runs on it's own time. After reading other reviews on here, I realized this is the norm for this office, and that is likely the reason office staff did not make mention of the delay nor apologize for the wait, one does not acknowledge something when it is an everyday occurrence. If something came up, such as a medical emergency for another person, office staff would say "I'm so sorry, we had a medical emergency who needed urgent care, we are going to be a bit late on starting your appointment today." I work in healthcare, I do not keep my patients waiting for delayed time periods for their sessions. I am curious how long these doctors expect to wait when they seek their own healthcare. While the practice has responded on other yelp reviews stating that perhaps a medical emergency comes into the office, and must be seen first, thus this is their rationale for the late appointments, this is not an accurate response. Medical emergencies in an outpatient setting are the rarity, not the norm. Habitual late appointments at an outpatient practice are the result of poor office management, overscheduling, and a general lack of respect for patients and quality patient care. I'd encourage seeking another office for eye care. read more

Terrific Staff, Answered any and all of my questions . Friendly thorough and patient ... read more

This place is great!! From front office to nurse care to Dr Guck A M A Z I N G care! Incredibly kind & not rushed at all. Great Eye Care!! read more

I have been going to Tayani more over 10 years when I had an eye emergency that they worked very professionally with retina specialistslater to help resolve and care for over the years. plus 2 cataract surgeries. Dr. Mulick is extremely attentive, knowledgeable, easy to understand I have unwavering confidence in her recommendations and treatment. Dr. Joson's skills in performing 2 cataract surgeries, 10 years apart and his personal and reassuring demeanor are also tops. I'm committed to their care. read more

Staff and doctors here are very friendly and explain all conditions and treatments thoroughly. Always a pleasure to get treated.

Nice staff, listens to you , convenient, patient with me, Dr takes time to listen to you concerns

My Catarac surgery was recommended by Dr. Josen after a few regular visits and exams. The Catarac coordinator, Celeste, gave me written information about the surgery and the options and costs for lenses. She also explained this information to me and scheduled my surgery. I was given good information on the whole process and what to expect and do before and after the surgery. All steps were explained in writing. My surgery was split to two times --. Left and right eye. The surgery staff Elena, Sim, Ava, Betsy and Marissa, did a great job preparing me and moving me to OR for surgery. They took care to see I was comfortable. Surgery by Dr. Josen went smoothly and only took about twenty minutes I believe. My recovery went smoothly applying three daily eye drops. My progress was checked the next day by Dr Josen after each eye. It was checked again after a week on each eye. No problems were encountered. I'm very satisfied with my new eye sight and Tayani Institute service was excellent. The personnel were all experts in their function. Alexandra and Keith handled reception and release very well all the way to my waiting car with my wife. My eyesight is significantly improved. Thank yo William Sutfin 9/1/2023 read more

I had cataracts surgery at the San Clemente location. I'm very pleased with my visit. The front desk staff at the surgery center were friendly and very professional. The nurses and Dr Tayani were awesome. All around wonderful experience during check in, pre op preparation and the surgery itself. Dr Tayani was very caring, gentle and explained everything thoroughly which was a wonderful thing considering how nervous I was about the whole thing. They were super busy, but well organized. I'll definitely be sending family here if they need any eye surgery. read more

Great visit. Felt well cared for! Very pleasant experience! I could go on and on...just go and see for yourself!

Dr. Tayani and his staff are amazing! Kind, caring and knowledgeable! I can't say enough incredible words about them. My daughter underwent an orbital volume augmentation and the care was outstanding! read more

Tayani Institute is the best. This practice does it all: from cataract surgery to plastic surgery, glasses, cataracts, Lasik, glaucoma, retina, pediatrics, you name it, they do it. Each doctor has a speciality. My whole family comes here for different eye concerns and we are all happy with all the doctors we've seen. Dr Tayani is worth the wait, just bring something to entertain yourself in the waiting room. You can't go wrong with Tayani Institute. read more