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    Chang Lawrence, MD

    4.6 (5 reviews)

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    MemorialCare Medical Group - Dana Point

    MemorialCare Medical Group - Dana Point

    3.2(6 reviews)
    3.7 mi

    This is regarding to my mom's "suppose to be" appt. I messaged last week to tell them my mom…read morecouldn't make it for Tuesday. So they messaged me saying there's available time today 3/12 at 12noon. And they even messaged me to confirm it. I even said we have to be seen right away cause I have another appt. Then went to the office which is by the way 30mins away from our house just to find out WE DO NOT HAVE APPT!!! Technically this is only a follow up where Karimabadi just needs to read her labs. She couldn't even squeeze her in thinking this is their fault. DEFINITELY UNACCEPTABLE!!! They put us on video call for the next day. We wasted our time, our effort driving to this place. Horrible experience!!!!

    I have no problem with the doctor or the office, but the model is horrible if you are someone who…read morewants to communicate with your doctor directly. Everything goes through the Memorial Care "My Chart" app or "patient navigators" over the phone. The app is good for nothing but making appointments and looking at test results, the navigators (when you can get one on the phone) are even more useless. You cannot contact anyone in the office, not a receptionist and certainly not a doctor. There is no number you can call other than the navigators, it makes communication next to impossible. If you are looking for a doctor I would suggest a private practice, not this group conglomerate model.

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    Chang Lawrence, MD - internalmed - Updated May 2026

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