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    Frank J. Rose, MD

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    5 years ago

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    O'connor Gabrielle, MD - Front desk

    O'connor Gabrielle, MD

    3.4(55 reviews)
    3.4 mi

    Dr. O'connor is great. Her staff was able to squeeze me in when I found a lump in my neck…read morepostpartum. Her staff is kind, responsive, and made me truly feel like they cared. They were able to electronically send over prescriptions and called me back right away with any questions or appointment adjustments. Dr. O'Connor is a very educated doctor. She knows endocrinology well and was able to answer every single question I had. (I had a lot as my thyroid dysfunction was something new to me.) She took her time during my examinations and explained everything going on step by step during the ultrasounds. I have seen her multiple times over the past year and couldn't be more happy with any other doctor and their staff.

    I really like the doctor and have always found her to be very professional. Unfortunately, my…read moreexperience with the staff has been much different. They do not seem to be very organized or approachable, and there was a miscommunication with the staff that became very frustrating. I found myself having to repeatedly explain my situation to multiple members of the staff, yet it still seemed like they did not fully understand what I was trying to communicate. I would expect that when calling a patient, the staff would have a general understanding of the patient's situation by reviewing their chart beforehand. I also had to explain the situation again to another staff member, including the fact that the medical assistant's manner of communication came across as unprofessional. Unfortunately, the front office receptionist also responded in a way that felt defensive rather than focused on resolving the issue. I understand that miscommunications happen, but the way this situation was handled made an already frustrating experience even more difficult. The staff would benefit from additional training in communication, professionalism, organization, and patient customer service. Patients should feel heard, respected, and supported when communicating with the office. I would continue to recommend the doctor based on my experience with her, but I hope the office will take this feedback seriously and work on improving the overall patient experience.

    Frank J. Rose, MD - internalmed - Updated October 2026

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