After the experience with the range "officer" yesterday, I am seriously considering not renewing my membership. Although I have been relatively happy with the store staff, I have learned to avoid the range at busy times, weekends, holiday weekends, etc. But even though the range was nearly empty, the self appointed 20 something felt like it was time to play cop again as he gave indications of that in months past. This time, while I was firing my pistol, he interrupted me and demanded I remove the vertical foregrip/light/laser attached to the under rail, which I complied with. He went into a lengthy explanation that it was illegal, a permit was required after paying a federal fee, and I could be arrested, fined heavily, and given a long jail sentence of 10-20 years. I told him that about a month ago, an unidentified person also approached me from behind while I was shooting and proceeded to explain almost the same story, except he also told me to remove the foregrip while transporting it in my vehicle, just in case a cop should pull me over. He also said I could use the foregrip at this range with no problem. But the range "officer" yesterday was not happy with that explanation and said the staff in the store should know this too. I asked him to supply written evidence of the law or rule. After finishing shooting without the foregrip, I spoke with the manager on duty, and he knew of no law or rule prohibiting the foregrip, and would look into it. He also acknowledged that the foregrip is sold everywhere without disclaimer, notice, or warning about usage. If I cannot use this foregrip as I have been doing since March 2015 at this place, and months at another range, I will ask for a prorated refund of my membership fee, and quit. If they refuse a refund, I will either stay until the membership is expired, but shoot with the foregrip attached when that particular hard nosed, wannabee cop is not on duty, since none of the other "officers" have said anything to me over months of shooting there, and certainly never at the former range. UPDATED 9/1/15: Manager produced a photocopy of a statement found online that purports to recite the law. It had no letter head, no source, and no URL. He claimed it was from ATF's website, which is false, since I have repeatedly searched everywhere on their website for any kind of information about this, and still have found nothing. When asked, he said the store policy is that it is my risk going forward and not the store's should I want to attach the "evil" foregrip to my pistol at their range. Just to be safe, I will abstain from attaching it for now, until such time as ATF clarifies matters once and for all. read more

2/22/21 EDIT: Looks like my suspicions were correct. I found an old lawsuit filed against the owner, Tom Milowicki on racial profiling and discrimination on his business practices. https://docs.justia.com/cases/federal/district-courts/pennsylvania/paedce/5:2015cv02485/504276/15 Fudd / racist central. Owner Tom Milowicki literally accused me of voting Joe Biden into office without having ever spoken to me because I don't look like I frame houses for a living. I'm here to buy guns & ammo, pal, not talk politics to a complete stranger giving off serious racist vibes. I've been there multiple times to buy multiple guns out of sheer convenience, but going forward, I will be going to Tanners Sport Center since they at least don't treat their customers like crap. So that you don't waste your time - FYI: they are selling M&P15's which normally sell for ~$650 for close to $1000, and they sell Anderson lower receivers which normally should sell for $40 for $100. Don't even bother with ammo there as prices will come down eventually. Their range, while just ok for an indoor range, suffers from Fudd rules along with the rest of the store making it pointless. ALTERNATIVES - For guns / ammo = Tanner's Sport Center - For range / shooting = get a membership at any other private range. I recommend University Rifle Club read more

Went to today with my girlfriend to look around. They had a sign saying no cellphone use inside. How am i supposed to text people, take pics of potential buys or compare prices online? This isn't a gov building holding some secrets its a privately owned business but whatever. As we were walking around an employee told my girlfriend to remove her hat while inside. They have an irrational dress code to prevent immodesty. She was wearing a sweater and an American flag beanie (for Pro-Trump supporters i thought was very weird). I don't understand how that in any sense would be immodest or bother anyone. No private business should tell people what they can or cant wear within reason. The owner is probably some crusty marine who thinks dress regs still apply outside the corps. I was surprised I wasn't told to wear a belt, tuck in my button down shirt, and get a high and tight before entering. If i was by myself i would have respectfully said have a good day and left because they have no appreciation for customers and would rather enforce dumb rules. Worst and most uninviting gun store Ive ever been to. There is one down the road that has great people and would recommend that instead (starquest shooters). read more

I went to Targetmaster once. Very nice place - full range of items. However, today, I found out the owner/manager is a really cruel, racist and anti non profit organization (in this case Goodwill which is located next to it). I was planing to go to Targetmaster for few ammo after dropping my donation at Goodwill. What I found out today, the manager/owner was shouting around like a maniac to the Goodwill employee, myself and few other people dropping donation for goodwill because we were using the shared parking lot and driveway. It was Saturday, so yes, there were a lot of people dropping donation. Does the traffic affect Targetmaster business? I would think only positively. There are 4 to 5 Goodwill employee directing traffic and it was not too busy either. If this manager/owner treats other people this way, I can't imagine how he treats his employees. I am not going to this place again since leader behavior will reflect to how employees treat customers. With that many guns laying around in the store, I won't risk it going to a place owned/managed by high strung person. read more

I am a new member and noticed on the chalkboard that Delaware residents can purchase a firearm there and not pay PA taxes and the transfer fee. Found out they had a Delaware office. They happened to have a Smith & Wesson weekend coming up. I purchased a handgun and picked it up on the following Tuesday at the Delaware office. Experience was great. Staff was very friendly and professional. Had noticed before that their prices were very good on some of the pistols I was interested in. I did not purchase them at that time due to the taxes and transfer fee. Excellent idea to open the Delaware office. I use the range almost every weekend. The range can become backed up. I have never had, or observed, a bad experience with the staff or range officers. Any disagreements were handled professionally. Everyone has taken the time needed to help this beginner feel welcome and ensure that I have a safe visit. read more

Everything you could ask for in a gun store and indoor shooting range. Just be prepared to be treated like dirt by some members of the staff. You have to wonder if any of the counter personnel are principals as this type of attitude usually migrates from the top down. Nevertheless, Targetmasters' ownership has clearly embraced a "seller's market" business philosophy. What other retail operation, especially in these economic times, could survive with such blatant disregard for their customer's experience and desire to return? The last few times I have been in there it was packed. You think this prosperity would generate a greater concentration on customer service. Their website has no "feedback" portal. This is very telling. The staff should pray that they can continue to get away with it because if it comes to an end most of these guys will be flippin' burgers. read more

2star cause the wait for an automatic is ridiculous cause they only have 1 lock (i waited 50mintues after paying for ammo and fees. 2nd, the short people working there r usually the worst with the customers, i don't know if its racism or they r mad often. But i admit half the workers there are quite nice. 3rd but The Biggest Fail or Most Infuriating thing is the new rule is that you can't shoot alone and must bring a family member. I mean why? most people go their to shoot alone and maybe blow off some steam. for people that go there with a family member and only shoot a hand gun, the experience is different. Before i would have given it 4 stars cause i didn't mind the chance of the bad attitude if i could shoot just fine but now... read more

My husband and I have been customers of Targetmaster for many years. My husband has purchased several guns and ammunition for himself and me. We have never had a problem with the service and have always felt comfortable amongst these experts. Thaddeus and Joe have given us advice as to what weapons are suitable for our needs and have always been courteous despite the large crowds trying to get waited on. The shooting range is often crowded, but is a great place to practice and to meet other customers. We will definitely continue to be customers of Targetmaster for many years. read more

DONT GO to this place they are ridiculous. Was going to buy a second gun but guys in here are rude and arrogant. Now i know why they have a lot of guns and ammo cause nobody goes here. DONT GO HERE go to tss way better customer and staff. Dont even think about being a member as well waste your money. Worst customer service ever also they treat people in here like they were child. Told all my friends not come or even buy here. Rather go to RAFF for gun purchase or tss for gun purchase and range which is 5 mile away from this store. read more

Please see Joe (Big joe) with the pony tail! He's amazing, laid back and made me feel very comfortable. As a woman, he did not make feel inferior at all. We had a great conversation & He gave me great advice and tips for my pistol also picked out my accessory because he's very knowledgeable (which is very important since my life is literally on the line.) I also had a good experience with Justin (the younger brother) when purchasing my pistol from there, he was friendly also which is why I am now a reoccurring customer. read more

havent done any shooting since in service during vn. decided to get a good hand gun to start. went to targetmaster with the wife. staff very friendly and helpful. rented sw 22 for her firsttime she ever shot. range prices very reasonable ammo very reasonable.. over a few visits bought 1000 rnds 9mm 1000 223 and 1000 308. no problem getting a lane and no problem with the staff. getting h&w plat membership as we will be going quite often. thanks and keep up the good job read more

Worst. Customer service. EVER. Whomever owns Targetmaster needs to conduct a secret shopper experiment to truly understand just how arrogant and unprofessional most of its employees are. If you're thinking about going here, don't. You'd be better off driving to the nearest Cabela's or Bass Pro. Even if that means you'd be driving for another 4 hours. read more

Most of the staff seem competent. However, one employee expressed his distaste for law enforcement (me) during a recent visit, dropping an f-bomb on me in front of my friend who I was introducing to shooting. I'll never return and will share my experience with my LE colleagues in the area. read more

I'm new to gun..so they treated me like a moron..price suck staff sucks owener act like discruntled employee ..over all bad..wonyt even buy a fcking napkin from therefore...I have never been so belittled..buncombe of days that think they bad cause they open carry glocks ..rookies read more

Discriminates against the deaf community!!! Was told could not use range because of being deaf.. even with a permit!!! Totally unacceptable and disgusting!!!! Ummm doesn't everyone there have to wear protection on their ears???! Appalling!!!! read more

Ladies - run! The male staff here are nothing but rude, condescending, male chauvinists! I am USMC Vet and I will NEVER step foot into this place again - just because I am female doesn't mean I don't know how to handle a gun. read more

Intrested in a H K 45, my wife and I went into the store. They had the gun I wanted great. Stood by the counter for 20 minutes no one ever acknowledge me. We left to make our pourchase elseware read more

Staff not wearing mask. But required by anyone else who enters. Dont wear a hat either. They dont want your business. I didnt give them mine. Hope they file chapter 11 and become unemployed. read more