This is about my experience with cashier, Danielao about an hour ago.
First of all, I have fully converted to online shopping for absolutely everything. I Amazon-Prime everything from clothes to household to electronics, down to my toilet paper. Polyvore, sometimes Target, and some others are my go-to for clothes, and I only go to physical stores anymore for window shopping or boredom.
Boredom was the case for this Saturday night after I met with my boyfriend for dinner nearby. As I was browsing I found a nice wool winter coat and some other knick knacks, and noticed signs about 25% off and $10 off here and there if I downloaded and used the Cartwheel app. Well, just like online pop ups, that worked on me - because I was about to buy this $70 coat IN THE STORE so I could use the discounts on the Cartwheel app, which I downloaded immediately.
(Again, it's a pretty big deal if I'm buying something at a physical store - I spend every penny online to maximize all my linked airline, credit card, and other point systems rewards. I never buy anything full price because that's how many deals and discounts I get when I line everything up and buy online.)
So I was impulsively running to the register with this darling coat and my new app. The lines were backed up and one girl came to open a new register. I joined her new line after 2 others. Wish I hadn't.
So here's how the app deals worked: there was an offer for 25% off outerwear but there was also a $10 or 10% off deal on apparel over $50. My goal was to buy this coat then and there if I could knock off a substantial amount. She rang up my two items: a purse and the coat, and I gave her my app bar code to scan. I mentioned that I wanted to see which discounts were applied because there were more than one. She scanned my barcode and quickly clicked through to the totals page where the line items no longer appeared. And looked at me telling me the total.
I was caught off guard and didn't want to be rude or have too many requests because I know there are lines behind me. So I awkwardly asked to see the subtotals page or somewhere I can see which discounts were applied. She was moving and talking quickly like I was the bane of her existence and I needed to shut up and go away immediately. She clicked a few times back and forth and brought me back to the totals page. I forget exactly what I mumbled because I didn't know how to articulate my problem - I just wanted to see the line items I wasn't asking her to walk me through or anything.
I think I mumbled about the app having different discounts. She took my cell phone and pressed the back button to my app's other pages, did something else, and scanned the barcode again THEN FINALLY took me to the subtotals page where I could see the line items. Whatever she did changed the total to a little more, and she mentioned that a $10 off discount was applied. I was about to ask if the 25% discount was applied but she bluntly said "it's $52.xx, would you like a bag?"
I was clearly still trying to ask her the simple question and she clearly wanted me to die in a fire. Well....I know myself and the last thing I want to do is get worked up and upset in public. So I took all my power to calmly say "I'll just take the purse thank you."
Forget the damn coat. I left with a $9 purse.
WHATS REALLY FUNNY is that when I said I'll just take the purse she still didn't flinch or care, BUT SHE CAUGHT ME LOOKING AT HER NAME TAG AND SUDDENLY SHE CHANGED HER TUNE!! Oh the mighty power of consumer reviews! I was trying to be discrete and memorize her name so I could write this review (LOL). Once she realized I was reading her name tag, she calmly made some additional conversation like "the app does that, it usually just applies everything"...or some bullshit I wasn't even listening I just nodded my head and took my receipt and the $9 purse.
The moral of the story is, Danielao, quit your job if you hate it or if you hate me. To everyone else - shop Amazon Prime. read more