Claudia and Daniella made my living room dreams come true! They really took the time to work with the pieces I already had, and helped me design a beautiful, elegent space. read more

I purchased a custom Royale Cobalt Dania bed in Eastern King. Alicia had helped while I was in the store and on the phone. She was considerate and thoughtful. She helped me select my bed customizations. Honestly, the Dania bed is the most comfortable bed I have slept on. I am finally sleeping without waking up throughout the night. It is also a beautiful plush frame. Additionally, when I had a couple issues with the delivery, Alicia helped me through it. She continued to remain kind and helpful even after my purchase. Shout out to Alicia! Thank you so much! read more

I love my couch and the people at the Melrose location were incredibly helpful to me in choosing the right one for my apartment. HOWEVER They encouraged me to purchase the pet protection plan, since I have a small dog. I did, and was happy with how they described the coverage - 5 years, anything related to your pet, if they can't clean it they'll replace the section of the couch at no charge. Wow! So when my dog left a food stain and then got sick on the couch, (on two different occasions!) I contacted the company - Servco America - with whom Joybird contracts, and they denied both claims and declined sending someone to clean the couch. When I asked for my money back on the protection plan, so I could clean the couch, they said it would have to be prorated because the service I paid for was available to me for a period of time - even though they denied both claims during that time period. WARNING: the pet coverage is a scam - do not purchase it or you will get in an endless email and phone call circle in Dante's inferno, and risk losing money you paid to a service you'll never get. read more

Unfortunately, we still feel that the product and support we have received doesn't really match the price. This company is owned by La-Z-Boy now and it shows in all the worst ways. Ultimately, the hassle with my damaged car became too much during a stressful time. This driver (may have) caused cosmetic damage that would need over ~$1,000 in professional repairs. Regarding the couch, it really isn't holding up well even though pets don't use it, we are considered light weight people, and we do our best to keep it nice. The pullout bed mechanism was either installed wrong, or there is a flaw that makes folding it back in feel pretty dangerous. So that feature (which was the whole reason we bought it) is basically unusable. With that mechanism being suspicious, we can't even give this thing away for free. If you want an expensive, cheap couch... shop at Joybird. The people at headquarters were helpful to an extent, but couldn't really help all that much. The in-store team is awesome, but can't really help with the issues going on. read more

We worked with Leigh Anne Patterson in the store. What an absolute knowledgeable and enjoyable experience we had . Definitely will be our go to joybird rep. read more

Joybird may have been good years ago but has gone way downhill. Nice staff seems very welcoming and helpful at first. But, the whole experience turns out to be dishonest and frankly, exhausting. If you love buying cars from used car salesmen, you'll love this place . Otherwise, there is no joy in Joybrid on Melrose. Commission-starved sales team use deceptive, slimy sales practices where they tack on hidden fees into your order without telling you and then will not take no for an answer when you try to cancel the order. Plus they don't give you a paper receipt and the online receipt they send is not itemized so you don't know until it's too late about all the extra fees. Very sketchy. It's all about trying to upsell you a more expensive product and being very aggressive about selling you a furniture protection plan that you neither need nor want that they sneak into your invoice without your approval. They use the used car salesman ploy, "I just talked to my manager and I can get you this deal instead" which turns out to be B.S. Stay far away from this place if you value your sanity. Plenty of other furniture stores with less predatory sales people who are honest and don't work on commision or sneak fees into your invoice. read more

We bought a sofa with home delivery, but when the time came, the driver refused to bring his very large truck on our tight street. (We have never had this problem before, truck drivers know how to drive, usually.) We had asked for a smaller truck and they say they only have one size. They said we needed to move it ourselves up our street, and didn't budge. No accommodation for the high price of delivery, either. We finally cancelled and got a full refund but only after huge number of calls. The store manager was great but he kept referring us to corporate customer service and they were horrible. Don't recommend. read more

Terrible experience with ordering yet however the couch is really good and they had a really nice man who connected him properly for us so I'd recommend their products read more

LOCATION/PARKING: located on a very busy street, so parking can be difficult at times. If you park in the residential, be sure to read the street signs! CUSTOMER SERVICE: Excellent!! Matthew E. assisted me and he was super friendly and helpful! He wasn't overly pushy, as some people can be. PURCHASED: I purchased the Lewis Grand Daybed and am very happy with my purchase! I have been wanting a deep seated sofa and had my eye on this for the past two years. The dimensions fit perfectly in my living room. Super cozy! RECOMMENDATIONS: Highly recommend to order the FREE fabric swatch! These colors differ DRAMATICALLY from online to the actual (free) swatches to the store swatches (bigger than the samples received). If you are able to visit a store, I would do so! It really helps determine the comfort level of the furniture you want, as well as the color and fabric! DELIVERY SERVICE: The process was so easy! I was communicated throughout the process (of build, shipping, and delivery). Once I scheduled the delivery, they phoned me 15mins prior to arrival. I was able to request that they wear booties and a mask, which they were receptive to. They were careful in bringing each piece into my house and setting it up. They were also patient while I rearranged my rug to the new dimensions of the daybed vs my old couch. PRICE: With inflation, price on everything has gone up! So take advantage of Joybird's sales when they have them!! It's the best time to purchase from them! I don't think I would have purchased at full price (which is why it took me over 2yrs!). read more

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Delivery service (which I now understand is through LazyBoy) is awful. It ruins the good sales experience I had at Joybird. You can't escalate issues to a delivery manager for 1-2 days, even when you have an urgent question/problem. These are two different companies and one of them completely lacks in customer service. read more

This review update is based solely off the furniture purchased. Our experience at the joybird storefront was amazing. The furniture: we bought the Wilder sectional & the Amelia grand chair in Crave Irish cream. The couch is sooooo uncomfortable which was surprising because the one we sat on was very comfortable. It's almost like they used different stuffing for the one we received. The fabric is lovely but you cannot get comfortable no matter what you do. The chair is also very cute but not comfortable. And for $4,100 and $2,100 for both pieces I would expect MUCH more. The quality is average and in my opinion not worth it. We have since bought a new couch that is larger, much comfier and half the price. Sorry Joybird your furniture is not worth the hype :( read more

This is such a great furniture store! Prices are very fair, considering the area too. They have a variety of colors and materials available, one more stunning than the next! Service is super friendly and helpful, great option if you are looking to furnish your new home or apartment! read more

Joybird - Furniture Stores Near Me - Los Angeles, California

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Michael was a tremendous help all throughout my couch-buying process. When I first walked in, I didn't know what I wanted, but Michael helped narrow down my options to fit my needs. I went with the Sebastian sofa in the faithful olive and when I received it, it was as gorgeous as I imagined it. Unfortunately, it didn't fit in the quirky layout of my old apartment building. I thought I was out of luck, as Joybird's refund policy for custom pieces is 50% for no-fit scenarios. Thankfully, I called Michael and he helped get me squared away. He was able to organize a return and repurchase for me for a modular version of the same couch. I couldn't be happier with Michael's service and I highly recommend seeking him out if you pay a visit to this showroom! read more

One of the most frustrating retail experiences we've had. After two failed deliveries, we were pushed into a third couch that barely fit and is incredibly uncomfortable. In the showroom, only the full-size version was available. We had to settle on the petite size and were told it would feel the same. Later--after we asked for a refund--Joybird claimed we had tried the petite model, which is flat-out untrue. Despite doing everything in good faith, Joybird refused to waive or reduce the 50% restocking fee ($1,600). We received no real support, just canned replies and policy recitations. We're now stuck with a $3,200 couch we never wanted and can't use. Wise before buying from Joybird, especially if your entryway space is tight or you might need flexibility. read more

Well, after three years....I am giving a full review of two sofas I purchased in late 2019 (December). Both sofas were completely different but we got the same PET friendly fabric on both. One for our den with a moveable chaise(ottoman) that can be flipped from right or left side of sofa and one for our living room that was more formal. Both sofas had very hard foam and the longer you sat on them the more sore your back, bottom and legs became! The quality craftsmanship of both sofas were also not good. The more formal sofa had a stretcher bar and legs and looked great in the round. All the cushion were misshapened on the corners and loads of loose strings that continued to pop out from everywhere! We just Gave away the sofa in the den. We are holding onto the more formal of the two as it will have to be used until we can find two more appropriate and comfortable sofas. I would NOT suggest buying from Joybird. Just not quality or comfort! read more

Joybird - Joybird sofa - Furniture Stores Near Me - Los Angeles, California

Update: I filed a warranty claim and was told that the seat cushion indentation (after only 60 days) was normal. They said I should open up the cushion and refluff the filling. 1) Fluffing it imo would ruin the look of the chair. It's a flat cushion, it's not supposed to look chunky. 2) This was a very expensive chair I shouldn't have to fluff it every month. read more

Joybird - Joybird says it's normal for the seat cushion to become indented and wrinkly after only 60 days. - Furniture Stores Near Me - Los Angeles, California

Great the quality of the sectional we bought, only complain is the cushions slide around a bit. Had great assistance in store. One thing I would say is DON'T get the ServeCo warranty, it is absolutely not worth it, they will always find a way to deny your claim. Save your money. read more

We ordered several pieces of furniture and 1 chair was delivered broken, driver took it back. We were told the broken chair had to be delivered back to our house and we had to contact a technician to come to our house and fix it. A few weeks later the technician came but the chair was not fixable! I have had a broken chair sitting in my living room for over a month. I'm shocked at the customer service, thus far it's been terrible. We payed a good amount of money for a new chair not a broken one that needs to be fixed! Someone needs to resolve this issue fast! We should not have to work this hard to resolve this issue! Currently waiting for a call back! Sheesh!!!! read more

I recently had the pleasure of working with Pierre from Joybird's showcase room in Los Angeles on Melrose and have nothing but positive things to say about my purchasing experience. I was very impressed with Pierre's willingness to help me select the right modular sofa for my space. He took the time to ask me questions about how often I intend to use the sofa and what kind of care was needed to keep it looking nice so I was able to select the type of modular configuration best suited for my home. What really stood out to me was their patience when it came down to selecting the color. I was incredibly indecisive and changed my mind several times but Pierre never made me feel rushed or pressured and took the time to explain the differences between each fabric. I can't wait for my Holt sectional in Royale Apple to arrive next month! read more

Joybird - Furniture Stores Near Me - Los Angeles, California

Michael was so fantastic! Quick, knowable and efficient. Excited to receive the sofa!

Great reps - awesome showroom. Was hesitant about ordering a couch online so we went to check out the store front. Riyah was super helpful! I asked if they had any supply chain issues as I've heard horror stories about couches recently. They assured me they did not. We got our couch in about ~3 weeks and love it! So happy with the purchase and highly recommend the store! The Elliot sectional is AWESOME. read more

Joybird - The couch! - Furniture Stores Near Me - Los Angeles, California

My wife and I have now had two great experiences with Joybird. The first was for an order placed late October 2022 for an Elliot sofa that was delivered in early January 2023. The sales and delivery teams were great. Our dog, Chester, came along when we went to the store on Melrose, and was welcomed inside. We then returned to Joybird a couple of months back to look for another sofa when we decided to redecorate our den. Our salesperson, Riyah, was gracious and very helpful. The upholstery fabric was backordered for a few months, so we expected to wait a little longer for delivery..., but the good news is that it was delivered over a month earlier than we expected. In both cases, we went shopping during holiday sales events, and that was also really worthwhile. We can definitely recommend Joybird -- plenty of selection, helpful salespeople, courteous and responsible delivery..., and great furniture. read more

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Just wanted to thank Matthew for all of his help and design suggestions for the living room for the new Assisted Living House we are opening in Santa Monica. The chairs are awesome and the most comfortable seating for future residents. We just passed our inspection and await the license to welcome our first resident. Matthew listened and told us about his experiences that helped us make informed and perfect decisions for these chairs. His suggestions were great, and he spent a good part of a rainy afternoon, helping us design the space and make important color choices based on existing furniture that we already had and ongoing construction that was happening to the room. We are thrilled with the results! Thanks again! read more

Joybird - Furniture Stores Near Me - Los Angeles, California

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Previously gave Joybird 3 stars but after frustrating communication with customer service I would say I'm very disappointed. I purchased the Ackley Dresser in Sept 5. Delivery scheduled for October 12. When the dresser arrived it was damaged. It was still a functional piece of furniture, but when you are paying $1300 for a dresser it better be in perfect condition. I was told by the delivery company JBHunt I would be contacted by Joybird. I would assume 2-3 days would be sufficient for Joybird to say "hey, we heard your delivery didn't go well, let's make it right". No word from them. For the amount of money furniture cost at Joybird they should be provoding exceptial service. I feel like it's seriously lacking. Anyway I was informed that the delivery company needs to send Joybird photos before a new one is sent out. Like "why". All the confirmation that needs to occur is "customer received damaged goods, didn't accept delivery, needs replacement asap". There needs to be faster turnover. If the excuse it, "that's policy", then change the policy. I don't see why Joybird has to wait to confirm there is damage before a replacement is sent out. I don't have the item, period. Send a new one. Y'all have my money, get me my item in undamaged condition. Easy. I then ask for a refund of the item. Same response, Joybird needs to confirm from delivery company that the item is damaged and that could take 5-7 days.............How long does it take for a photo to be taken and to be told "item damaged". A text, a call, that's all that is needed. I am just very annoyed. I did purchase the Bryant U sofa and love it. But how can I recommend this company when they're treating their customers like garbage. I will say in comparison, I ordered a media stand from CB2 around the same time. The morning of delivery, CB2 calls me and says "hey we have your media stand ready to be delivered, but it's not in good condition, we need to get a new one. We will call you later to reschedule" I was not happy but you know what, CB2 called me later that day to reschedule the delivery of the new item!!! Wow, now that's exceptial service. And CB2 ain't nearly as pricey as Joybird. Just saying read more

Joybird - Damaged Ackley Dresser - Furniture Stores Near Me - Los Angeles, California

I love my sofa I love going in there wonderful help they were very kind to me let me try out every sofa and I love the quality and the help was wonderful read more

Can't speak highly enough of my experience at this Joybird location. Michael and Claudia were so incredibly helpful in answering all my questions, ensuring I had accurate measurements, and reviewing fabric options. Not only were they both very knowledgeable, but they helped to ensure I got the best value for what I was looking for to put in my home. This will be my third Joybird couch, and I've been thrilled with every single piece I've bought to date from the company. The fabrics are so beautiful! There are so many customizations available, it's easy to craft a piece you'll love. Definitely recommend this location and the sales team if you're in the market for a new piece for your home! read more

We stayed at an Airbnb that had a Joybird sofa, and we were impressed with the quality. So, I ordered a box of swatches and decided there were lots of fabric options that would work for us. Next, we made an appointment for the LA showroom and were very pleased with the instant reply and the request to provide more information about the rooms were were decorating and the styles that suited us best. Our appointment with Riyah lasted over two hours because we are so particular, but she never showed impatience with us nor tried to rush us. In fact, she seemed to truly enjoy the experience. Finally, we were so thrilled to receive an email with a computer-generated rendering of our room showing the furniture we selected, including art and rug ideas. (All of this is done without an extra charge.) It was to scale, which is so important. We have not yet received our furniture, but we got an email last week saying it is ready to ship early. Assuming all will go great with the delivery and final appraisal of the furniture, based on all our great experiences so far. I will update in late August if something less than satisfactory occurs. read more

We had the most wonderful and fun experience at the Joybird store on Melrose with Claudia. She created such a fun atmosphere for my family and we ended up purchasing the Bryant. Go see Claudia she is extremely knowledgeable and will help you find the sofa if your dreams. read more

I purchased the Eliot sectional in vibe Sunkist. Riyah was very helpful and kept me updated throughout the build/ delivery process. I'm very happy with the quality and color of the couch, it's exactly what I've always wanted! I will definitely be shopping at joybird again! read more

Joybird - Furniture Stores Near Me - Los Angeles, California

It's been nightmare... I've spoken to three people, and the three people have said they're going to help me and I'm still waiting... like I said before what I saw on your showroom and what I saw in my living room is too complete different things, including online... read more

This place is such a scam, don't buy from them. They don't stand behind their merchandise because it's all junk, breaks, bad quality, no standards, and they won't help you. read more

Cool stuff Great colors, beautiful shapes, modern, expensive looking. Worth visiting. Check out their website first where you can view the entire catalog read more

I bought a sectional couch from them and when I moved it to retrieve something the entire section of the leg broke off. I inspected it and found that it is constructed with the cheapest possible particle board. Typically decent quality furniture is made from hardwoods and there are high quality engineered woods but they won't be found here. I spent 10 + years in the custom cabinetry business, so needless to say I know what I'm talking about. Pricey garbage! read more

We had the absolute best experience shopping at Joybird. I was looking for someone to help me piece together my vision to furnish a new home. Through coming into the showroom we met Riyah - who became the answer to all our home design prayers. Riyah was a total rockstar to work with. She was patient, kind, informative, and thoughtful during the design process. She helped us piece together mood boards and 3D renderings to validate our design ideas. We went in for a couch and have had such a positive experience that we're now furnishing the bulk of our home from Joybird. We're so very grateful for such a thoughtful experience with her and Joybird. Highly recommend! read more

My teenage daughter and I recently shopped at Joybird on melrose. We were helped by Michael Hall who did a great job of showing us all our options! We ended up ordering a beautiful custom loveseat and received it ahead of schedule before the holidays. It was on sale and the quality of the furniture and the fabric is stellar. Michael was even able to offer us a special treat of two custom pillows to go with and helped me track this separate order until its safe arrival! Thank you Michael for helping us get a fantastic future legacy piece of furniture! Two huge thumbs up to Joybird furniture and Michael Hall. read more

I've always eyed the Joybird couches online, but was hesitant to purchase a couch online without seeing anything in person. A visit to the Melrose showroom and some assistance from Riyah and we purchased the Eliot Sleeper Sofa and Cooper rug. We love both so much. The sofa is comfortable to sit and sleep on. The rug is great quality and was the perfect addition to my bedroom. Overalls we are very happy. read more

Joybird - Cooper Rug - Furniture Stores Near Me - Los Angeles, California

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Amazing stylish well built sofa...amazing fabrics, amazing service! We love our JoyBirdexpensive, but so worth the price.

I had the most amazing experience with Joybird furniture on Melrose. I have considered their furniture before bc of some expertly targeted advertising on social media. When I found a showroom I had to check it out. I was lucky enough to start chatting with Riyah. Riyah showed me seating and fabric options and then told me about Joybird's interior design service. We set an appointment for her to view and measure the rooms in my apartment that needed furnishings. Within about a week she had taken ideas from our conversation, and the size / layout of my rooms to make a gorgeous presentation of her interior design ideas. Everything was very thought out and well planned. Riyah had taken the vision right out of my head, polished it up, and put it onto a PowerPoint presentation. I absolutely loved everything! My furniture arrived about a month and a half later in perfect condition. I'm still putting together the final touches in each room. But, I can say that all of the items are beautiful, functional, and soooo comfortable. I finally have the designed apartment of my dreams! I could not be happier with my experience at Joybird. Thanks again, Riyah! read more

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We had a really wonderful experience buying a new couch with Claudia. She was friendly and helpful. The couch came quickly, looks great, and is very comfortable. We'd definitely return to Joybird in the future. read more

Don't waste your money: Get an IKEA couch instead After the discount, I paid 3K for my Elliot Sectional and it's absolutely not worth this price. The quality of the couch is comparable to IKEA and is therefore, grossly overpriced. The 2 pieces do not align in the back and the repair service was not able to fix it. The fabric on the back of the sectional is not pulled tightly enough and sags in several places. After only two weeks in my living room, the couch cushions are already visibly saggy and worn. The fabric does not wrap around the entire cushion, so you cannot flip them to manage wear and tear. The one positive thing I can report is that customer service was kind to me and offered a full refund. I wrote a review on their website and they never posted it. This probably explains why the reviews are overwhelmingly positive. They must not be posting the negative ones. read more

Joybird - Shows how the 2 pieces do not align across back. - Furniture Stores Near Me - Los Angeles, California

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