I gave it 5 stars because customer service here is usually exceptional. And this Target is a place of comfort for me to shop at. So I do want to say that the 5 stars are for Target. But I do have a concern regarding one team member that I want to add to this matter. The team member's name is Heather.
Concern regarding sales associate Heather
Date of Incident: July 18, 2026
My concern is regarding a sales associate named Heather. There have been prior incidents involving her that I voluntarily chose to ignore because I genuinely do not like problems or unnecessary drama. I even made an informal verbal report to on-site management after one earlier incident and hoped that would be the end of it. Unfortunately, today's interaction has left me feeling that it is necessary to put this in writing.
I do not know Heather personally, nor do I care to. I simply shop at this Target because it is close to my home, has a good variety of products, and carries many of the everyday essentials I need. I do not go there to socialize, involve myself in other people's lives, or create conflict. I go there to shop and go home.
Overall, I have generally had positive experiences at this Target. My concern is specifically with Heather's repeated conduct toward me.
The first incident occurred in the clothing department. While I was quietly looking at merchandise by myself, Heather came unnecessarily close to my personal space. Most people simply say "excuse me," "sorry," or walk around another person. Instead, she came directly into my space. I told her to please be careful, and rather than apologizing, she began arguing with me. I informally reported the incident to management and chose to move on with my life.
Over the following weeks, I noticed what I perceived to be passive-aggressive behavior from Heather. On several occasions she appeared to make intimidating gestures while passing by me, and it also seemed as though she was attempting to involve other employees. Whether intentional or not, it created an uncomfortable shopping environment. I chose not to report every incident because I wanted to give the benefit of the doubt and avoid escalating something that I hoped would simply stop.
Today, on July 18, 2026, I entered the store with my husband. We were walking toward the clothing and shoe department when I noticed Heather walking closely behind us. She came unusually close to my husband while smiling in a way that made me uncomfortable, so I instinctively pulled him away from her.
A short time later, Heather walked in front of me and said loudly to her coworkers, "Look, this is the girl I was talking about."
That statement crossed a serious professional boundary. I am a customer. I do not know Heather. We have no personal history together. I had never even learned her name until today despite previous encounters. I should not be the subject of conversations, gossip, or commentary among employees while I am shopping for groceries and household necessities.
What concerned me even more was the possibility that other employees were being brought into something that should never have existed in the first place. I was simply there to purchase food and hair products and return home. I was not there to participate in workplace drama or become the topic of employee conversations.
I believe there needs to be a separation between personal feelings and professional responsibilities. Employees represent Target while they are working, and customers deserve to be treated with courtesy, professionalism, and respect. If there is a misunderstanding with a customer, there are appropriate ways to handle it without making that customer feel singled out in front of other employees.
For that reason, I will also be contacting Target's Human Resources department so there is a formal record of my concerns. My hope is simply that this matter is reviewed and that future customers are treated respectfully.
Edit: I also noticed that two items I regularly purchase--the steak I usually buy and the refrigerated pesto--have been out of stock for about a week. This may simply be an inventory issue, and I am not stating that it is related to this incident. I am documenting it only as part of the timeline. If it is simply a stocking issue, then please disregard this portion.
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