We bought some chairs that we weren't happy with -- due to style in the house, nothing with the chairs. Carson went above and beyond to help us handle the situation and reach an arrangement we were very happy with. This doesn't take away from the negative experiences others apparently had, it's 1 review out of 1800, but this was our experience. read more

This is a huge furniture store. They have a huge selection of bedroom sets, dinning sets and sofas . There are several sales associates by the door who greet the customers and assist them with their needs. Service is great in this store. I like the fact the sale associates are not too pushy or follow the customers around. For value, furniture prices in this store are compatible with other furniture stores. I would give ten stars for the parking lot. There are always parking spots available no matter what time I visited. read more

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Came to buy a couch and chose one from the outlet section and was told it was in stock and would be ready to be delivered by that Thursday. Bought a few other items as well and only the coffee table arrived. Come to find out the couch is discontinued and therefore won't be delivered and the guy over the phone said "well that was then this is now". Really? So be prepared to buy any item in the store and then be told less than a week later "well don't have it" and be shot out of luck waiting for a refund read more

Purchased Coffee table, end table, outdoor modular sofa and two outdoor swivel chairs. The crew that delivered and set up the outdoor furniture did not install the bolts that hold the chair back to the seat on the chairs nor the bolts meant to hold the couch back to seat. I had to submit a warranty claim, send photos, make multiple phone calls and send multiple emails. Really? Also, the outdoor table is made of a plastic that discolored when lemon juice was spilled on it. Prior to purchase, I felt this store provided quality furniture and service. Buyer beware. read more

Living Spaces - To receive the missing bolts or maybe a person to correct problem I had to submit a photo. No bolts! - Furniture Stores Near Me - Panorama City, California

Living Spaces - Zero Flexibility, Zero Customer Service Extremely disappointed with my experience at Living Spaces. Despite knowing that furniture pricing has significant markup, the store refused any negotiation whatsoever -- not even minimal flexibility. It was a hard "NO" across the board. To make matters worse, we were informed that a transition/wedge piece included in the floor model configuration is being discontinued. If we wanted that exact configuration, our only option was to purchase the floor model, which is unreasonable for a major furniture purchase. On top of that, delivery was another letdown. They would not deliver 29 miles without charging because their cutoff is 25 miles -- a difference of only four miles -- with absolutely no willingness to work with us. Finally, they wouldn't even include a $19 throw pillow as a courtesy on a large purchase. No goodwill, no compromise, no effort to earn the sale. Furniture shopping is competitive, and many retailers understand that customer service and flexibility matter. Living Spaces clearly does not. If you expect negotiation, reasonable delivery accommodation, or basic customer appreciation, you may want to shop elsewhere. By the way we were one of TWO customers in this massive warehouse late morning on a weekday. Here's the picture. read more

Living Spaces - Living Spaces parking lot on a working day. - Furniture Stores Near Me - Panorama City, California

We were looking for a couch and we found that and at a really good deal, great service from the sales person helping us. Delivery was fast and on time! I was amazed by how smoothly everything went from purchase to delivery. Juan and Gilbert got there on time, we got notifications updating me really great people. Will come back again! read more

Living Spaces - Furniture Stores Near Me - Panorama City, California

Super frustrated. I need to get a hold of Jimmy, manager, about my cart that he opened to me. I cannot get a hold of the store. When I call the store, I get routed to the corporate customer service, which states that they are not connected to any of the stores. I do not have the flexibility to go to the store (I already went in twice and have not been able to make my purchase due to several issues on the stores end). I am really disappointed because I cannot make my purchase $$. I probably will need to purchase from another store that can actually enable my purchase. read more

Living Spaces is a joke. They are quick to sell you junk quality. They sold us a set of couches and after a year, the couches sink in. Their customer service department is a joke. They never return your call. We made numerous calls in attempt to reach customer service... their couches are such poor quality. They give the impression like are nice and durable but its the exact opposite. Couches are cheap and dont stay firm to support your back. You sink in after nine months to a year of use. read more

Elizabeth, the moron that "assisted" us, charged us for full delivery but never made it part of the receipt somehow. I had to pay an additional $100 to the delivery drivers to bring my couches in and set them up. What a scam and Elizabeth should be fired for incompetence. read more

On 2/18/2026 We went in to purchase a sectional sleeper the first thing we did was to tell the salesman is it needs to come in through a window he got the store manager Chris Mallon he said it was not a problem it was a special order and several weeks went by and we got a text message to schedule a delivery when the delivery person came he said that they would not deliver through the window quote we do not work for living spaces they will say anything to make a sale we called to get a resolution and they said we had to wait 24to 48 hours to get a call back when they called back 4 days later at 7:15 at night we were told they would not deliver through the window but they would deliver it to our porch. I am 74 and took the sectional out of the window and put it on the curb for trash pick up alone. They do not care and not helpful the store manager never responded to me check their ratings. 1.4 BEWARE!!!!!!! They called back later that evening and offered 150.00 off of a 3,353.57 order we responded 500.00 off due to the exact cost to hire 2 people to help. Later that evening I got a text message showing a full refund. Chris Mallon and Living Spaces really did not care not a way to do business. Amazing how quickly you respond to a truthful comment when you corporate office was the one that told me it would take 24 to 48 hours for someone to respond it was your management team that stood by you delivery company not to deliver through a window ground level. This is on Living Spaces corporate that's who responded to me. read more

An update to my review: I didn't hear from the furniture repair people until today (the 14th), which is 12 days after I reported the problem. The repairman called me and said he needed to come out to inspect it and see if he can fix it, and if not he'll write a report. I asked okay, when can you come? Wednesday the 21st, he says. I asked, are you kidding? I have waited for 12 days and it's still going to take another week before you come? His reply: What can I say, I just got the order five minutes ago from the warranty company, and that's my soonest appointment. Then I asked him if he had received the details of what's wrong with my sofa from the warranty people, and he said something with the woodwork? NO, I said, it's the buttons that raise and lower the footrest. Oh, he said, sorry, looking at the wrong order. Did you get the pictures I took? No, they didn't send them to me. So I made him give me his email address and sent the photos directly to him. This is a sad state of affairs and Living Spaces should be EMBARRASSED to provide such shoddy customer service. read more

I wanted to leave a really great review because I had the most amazing experience at this particular Living Spaces. I had bought something recently at the Vista store and the order wasn't done properly, and since I happened to be in LA, I went in to look at the couch I wanted. From the moment I arrived, the manager, Chris, and the Upholstery manager, Brian, went ABOVE AND BEYOND to remedy the mistake made from the other store. They were patient and understanding and made the whole exchange process seamless. Even though I live in SD, I plan on ONLY going to Brian and Chris for any future purchases. Their service truly was five star. I've never had an experience like that. I wish all stores had the same quality of customer service and attention as the LA store. But I also know it's Brian and Chris who make me never want to shop anywhere else!! read more

Furniture delivery was an issue. They scratched my wall and they never got back to me. Their warranty claims are a scam to not get warranty. It's a waste of your money. These people don't cover nothing. I had an accident on my couch. They found every loophole not to cover it. Trust me. It's a scam. read more

Living Spaces - Furniture Stores Near Me - Panorama City, California

I write this review because I received welcoming and courteous service from the staff in this location today. Although I did not find what I was looking for, I found it pleasant that every sales person approaching us or passing by, greeted us nicely and offered assistance. Prices seemed reasonable and approachable ! Not as low as IKEA, but not as high as other places. Inside is huge with a great variety of choices. read more

Oh man. What an absolute joke of a store. As someone born and raised in the Valley, who had his family home remodeled maybe 15 years ago and went here many times with my family to furnish a lot of our house back then, it's a COMPLETELY different store now. For those who remember, they used to have a kid's play area to keep children occupied so the sales reps can effectively help the parents. It used to be POPPING in here, but today, Memorial Day, when they supposedly give huge discounts, it was so dead. I see why. All the sales reps back then were professional and well-groomed, and they took pride in their job. Now it looks like Living Spaces set up a tent on Pierce College's campus with a sign saying "Easy Job, Pays above Minimum Wage." Half the staff were stoners in their early 20's covered in tattoos, just aimlessly walking around the store and pretending to talk to each other about important job stuff. I guess management wasn't willing to keep paying for actual adults with families and a rep on the line to work there anymore. Prepare to get ignored, other than the guy at the front yelling "HIWELCOMETOLIVINGSPACESYOUGUYSNEEDHELP!" But only if you come as a family. Single people are totally ignored lol. I feel really bad for anyone buying a home now in the Valley. I don't know WHERE you guys are supposed to go for quality furniture that's reasonably priced. Ashley's is better, but much smaller as a store. This place used to have solid wood furniture and now it's like Home Goods tried to poop out a luxury furniture extension of its store. Hope you like cheap Chinese crap and pressed wood, but at Restoration Hardware prices. Peace read more

Service was fantastic. I have zero complaints. HOWEVER...my 6 week old reclining sofa is already broken. No power to right side and it is stuck open. I am so disgusted that I could kick myself. read more

My purchase was messed up. When they delivered my table it was just the base with no tabletop. Turned out the salesman didn't ring up the order correctly and the price I paid and thought I was paying for a full table was just for the base. When I called they said it would be an additional $250 for the tabletop. Very dishonest way to do business to have a customer leave thinking they paid a certain price for a table to only find out they needed to pay 25% more than they had agreed to. Please be very careful when buying furniture from this store, especially if it needs to be delivered.... read more

(+) Sales lady Blanca was experienced and low pressure. Appreciated the ability to pay on the spot and not have to line up at the cashier. (+) They can do custom on some pieces (alternate fabrics). Also, a floor model had damage but was priced reasonably lower... pickup was easy and smooth at the loading dock in the back. Plenty of parking in the front. (+) Delivery for the rest of our furniture order was fine, only to the driveway though. Had to get some extra hands to help move large couch into our living room (-) Expected more Memorial Day deals and discounts tbh. $$$ (-) Couch legs / risers were hidden in a zipper compartment underneath, wasn't obvious and had to call them to find out. At least everything was delivered as planned and were reasonably wrapped. read more

Worst customer service in my life I waited for a week to my sofa than the guy arrived and didn't get me few min to come open the door. I begged him to wait, that i will pay extra $100 just give me the product but no. They will schedule another time in 48 hours. The customer service didn't care and they said I can leave bad reviews, they don't care. But now when I see their reviews I understand why they don't care. read more

Be careful when you submit a claim. I have the 5 year warranty which includes 60 Day reporting time From UNITERS INSURANCE. Incident happened either June 15th or 17th and I put the claim in on July 2nd. Which would be 17 or 19 days. And I sent them my signed receipt with a copy of the warranty! UNITERS says my warranty is 30 days to report. And that I submitted the incident happened over 60 days. Numerous calls and emails to both Living Spaces and UNITERS. Always being declined for warranty. Unbelievable! read more

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A warning!! Before you buy anything there, be sure you have a list of all the possible questions regarding guarantees and return policy and ALL of the features good and BAD of whatever you are buying. Also, before signing, ask to have a manager talk to you to reassure you that everything the salesperson told you or promised you is a true fact. Many of the salespeople are relatively new at their job. Then walk away and talk among yourselves to see if you are comfortable or have any other questions or reservations about what you are thinking of buying. Also , ask if there are any sales coming up in next 60 days on what you are buying and get in writing that the store is Not. Remember they are salespeople who are on commission incentives and want to make the sale. These are big purchase so please do research and be totally comfortable in what you are buying. read more

My husband and I walked in, and were greeted immediately & paired up with salesperson, Elizabeth. She helped us snag two swivel chairs and a matching loveseat, all of which were on sale! Elizabeth was knowledgeable and genuinely excited for us. Vince helped us load the chairs into our SUV, and he was kind and crazy strong! Very impressive! Our loveseat was delivered the next morning at 8:00 AM without issue too! Such a seamless experience, and now it's not even 24 hours later and we are enjoying the brand new furniture! Great experience! read more

We went in to buy new living room furniture and spent 45 minutes being completely ignored. At least 10 employees walked past us without acknowledging us, and one was lounging on a sofa, scrolling through her phone. No help. No check-ins. When we finally went to the information desk, Alejandra, who said she is one of the managers was dismissive. She told us that because staff do not work on commission, they "don't always approach customers." If this is self-service, it should be clearly stated because if I had known, I would have gone straight to IKEA. She stayed seated, offered nothing, and made us feel like we were inconveniencing her. I work in retail customer service, and this is not how you treat customers. After nearly an hour of being ignored, there were countless ways to help a frustrated shopper, and none were attempted. Carson, who is also a supposed manager sitting next to her, said he would help but quickly made it clear he had no intention of genuinely assisting us. He defended Alejandra and tried to make it seem like we were in the wrong. He begrudgingly got up to "assist," but it was only to stop me from talking. I was completely at their mercy, and he made no effort to understand our needs. When we reached the sectionals, he asked for the configuration, gave me no chance to ask questions or order a chair as well, and abruptly said, "Okay, let's go to the cashier," powerwalking ahead with cold, dismissive, unprofessional body language. We left without buying anything. As we walked out, I asked Alejandra for the head store manager's name and ended up interrupting a conversation in which she was speaking negatively about me to another employee. It was almost as if she needed to get her version out instead of evaluating her own customer service skills. The other employee froze, then awkwardly told my husband they liked his jacket, which was just a plain black windbreaker. I later sent an email to the address she provided; however, she said it is a general email for all managers. If both she and Carson are indeed managers, I am concerned it will be deleted or not reach the right person. That is why I am leaving this review--to make sure someone at the store sees it and takes these serious customer service issues seriously. Living Spaces' website promises: "Swing by our Van Nuys location today, and we look forward to helping you personalize your living spaces." Based on our experience, helping customers is clearly not something they actually do. read more

They lie to you at the store to make a sale. We were told we could cancel our purchase anytime until the day of delivery. It turns out this is not true and we are having to pay restocking and delivery. Our sales representative. Hannah lied to us to make this deal not going back to Living Spaces again. read more

Btw finally had the warranty team come by and determine it was negligence. Seems the people who came to put together failed to include a dowel pen! read more

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We order a couch from here. We were told by the sale rep the fabric we chose is a high performance fabric. NOT TRUE AT ALL. The moment the couch was delivered, the guys who delivered it, scratch the couch ( it was caught on our cameras) we open the couch and not too long after that, the fabric of the couch started pilling. We hadn't had the couch for a month and it started doing that. Called customer service, they told my boyfriend it's our fault and we should take a razer to clean the couch. I was shock at this response. Do BETTER LIVING SPACE! We sent photos and proof of evidence of the couch pilling and were told they couldn't do anything about it. I would not tecommend making a purchase from here! And would not be making any future purchase from here again. read more

The service is not good here. My salesperson was not knowledgeable about product and would say anything just for me to find out she was wrong. She didn't off their bank merchant therefore I got charged on my credit card and theirs. When I ask to cancel sale on my creditcard she didn't tell me it would take up to 19 days for a transaction that took 1 minute to charge me. I never received instructions for merchandise so I'm still trying to figure out how to use it. When I called customer service they were very rude and not helpful. read more

Jhordan was friendly, professional, and quick to answer all of our questions. We were approved for 18 months with no interest, and the entire transaction was seamless from start to finish. His personality made the experience easygoing and enjoyable. We're very pleased with our purchase and truly appreciated his excellent service! read more

Interesting concept here. Have never been in a furniture store where I had to look for a sales associate for help. Asked if they carry wool rugs and the best that they could do was to direct me to go check at the kiosk, that there were 1000 rugs to peruse. Didn't have time to look through 1000 so went on to the furniture. Saw lots of salespeople walking around although not one came to offer assistance until I went looking for help again. This time we were pointed in the direction of some sofas and were told to look around that area. I can look on line at home or go some place else where the employees are trained to give a bit more guidance and hands on assistance. read more

Living Spaces - Where to start? - Furniture Stores Near Me - Panorama City, California

Worst customer service I've ever seen from a furniture company. We purchased a couch from them. Couch didn't even last a year and broke down mechanically with the plug in features for the charging station on the side of the couch. They no longer sold the model so we could only get a credit for a new couch. Ended up having to pay several hundreds of dollars more to get a comparable couch. Now, less than six months later, the couch is already malfunctioning and doesn't go up or down anymore. Have tried for 2 months to get someone to come out and replace the section of the couch. Now the technician refuses to come out today. Worst. Company. Ever. read more

It's just never been a good experience here. We bought a rug and the warranty a couple of years ago. The good news is the warranty service was very helpful in getting a new credit on a rug, the bad news is that it is almost impossible to find or even touch a rug that we like unless one we are going to buy outright. So let me get this straight -- I need to buy a rug simply on looks to have it then brought down and then I can feel it? Can you get me a ladder or something? I mean work with me please. The service here is hit and miss. Things just seem overpriced but the service is the kicker. It makes furniture shopping a nightmare. We had to come back to figure all this out and the second time -- we dealt with female salespersons and the manager (also female) and they were night and day. For some reason any guy working there is just plain lazy and the women here know exactly how to help you. They helped us pick a rug out and get one that worked for our budget and made sure we were happy in choosing what was right for us. So again hit or miss. I'd just ask for a female rep because they just understand what it means to go furniture shopping and how to treat a customer. :-/ read more

Not sure why this place gets such a bad wrap. Our sales person was very polite and no pressure in terms of purchase. We ordered and were told delivery would take 3 weeks but ended up taking only 2 weeks. Delivery team was great on time very polite set everything up for us in under 20 minutes. Yes this sectional was pricey but the quality is 5 star for the price. We would for sure purchase from them again. Thank you living spaces. read more

Living Spaces - Samba II powered Recliner - Furniture Stores Near Me - Panorama City, California

Avoid purchasing this company's warranty at all costs. The entire process is done online only, with no real customer service or person to talk to. You're required to submit photos, videos, and long explanations through their website, and after all that, they'll find a way to deny your claim using technicalities and word-for-word interpretations of their policy. It's clear they look for reasons not to honor their warranty rather than helping customers in good faith. The responses feel automated and dismissive, and there's no accountability or genuine review process. This warranty is designed to protect the company, not the customer. Save yourself the time, frustration, and money, do not buy their warranty or their products! read more

Huge furniture store that carries many brands of furniture from dining rooms to bedrooms to outdoor furniture. You will find furniture that's in your price range here. I have been looking for a dining room set for my parents house for a few months now and finally I found it at Living Spaces. Priced within my budget with good quality. I'm really happy with my purchase and the service from the staff. Delivery was on time and everything arrived undamaged. The delivery guys were professional and fast to assemble our dining table. Overall a great place to shop for furniture. read more

Living Spaces - Furniture Stores Near Me - Panorama City, California

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I purchased a recliner from this place and is having an issue after just a fee months to where the battery charger will not give out power to charge. I know its not Living Spaces fault at this point about the defect but trying to get a replacement through warranty is horrible. You have to file a claim online and wait for 3 days just to hear back. I filed online with pictures of the product and waited 3 days, I heard nothing, no calls, email, or text. I called back to follow up, they said the Warranty team is asking for a video of the product. I take a video of me plugging in the charger to the outlet then to the recliner and a closeup to the charger that does not light up. Sent them the video and told me to wait another 3 days. The guy told me that after I send the video that I will here frim them by Monday because the work the weekends that it counts. I call again on Monday then BOOM! Wait till Weds to hear whats going on. If only I can drop the F bomb on this review, it would be in every sentence as to how frustating it is. They so quick to sell you their product but leaves you in the dark when it goes sideways. read more

Living Spaces - Recliner Charger not working - Furniture Stores Near Me - Panorama City, California

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I loved my experience at the Living Spaces. As soon as I walked in, I was greeted by my rep Blanca. She was friendly, extremely helpful and the best part not too overbearing. I loved that she wasn't try to oversell us or corner us into a buy. Her tips and advice were all to try to match our preferences and wants which was a very comfortable couch within our budget of $3k or less. So she kindly asked us, "do you want me to show you a few based on your preferences?" After looking onto the vast floor or what it seemed to be 100 couches I was immediately quick to say, "Yes!" I normally have a silly game I like to play when I go to hotels and call it the "butt test." The "butt test" is when you have to sit on every seat or couch at a hotel and you rate it 1-5, with 5 being the most comfortable. Hotels usually have most of their seats & couches around a 1-3 comfort range. With newly getting married, I really wanted my first home furniture purchase to be at a 4+ range for a couch I would sit on everyday, most of the hour when I am home. I wanted this couch to be very welcoming, plush, and almost hugging me to embrace a welcome back when I sat on it each time. Blanca helped us narrow it down to 2 couches but in the end the Everett won. The Everett is made with down feathers and is insulated carefully with a special cover that doesn't allow the feathers to escape. She pointed out that it is also okay for asthmatic friends & family to safely sit on without getting an asthmatic attack. This was very reassuring to know. She guided us on how it was important to check and compare the measurements of the couch to the dimensions of our door frame and living room. After a little trip back home to double check and back we returned to purchase the Everett with a few simple decisions of the fabric of the couch, the fabric of the pillows, which way the chase will be "facing" when "looking at the couch," do we want a 5 year cleaning warranty, etc. I didn't know such details went into buying a couch but I am glad we had her to guide us through it with ease. We were very happy with our purchase and as she helped to explain most of their couches will be a "custom" order since you are crafting the couch with all the details I named above. So for all custom orders she clarified would take up anywhere from 2-4 weeks. It was great to know all of this up front so that we didn't have false expectations of when to receive our item. I am happy Blanca was there to help and I recommend you seek her out if you ever go into this location. Extremely happy to end up with the Everett which I give a 4 on the "butt test." ;] read more

Living Spaces - The Everett "down" sectional couch - Furniture Stores Near Me - Panorama City, California

Sales reps at this location are wonderful. However, I'm disappointed in the company itself. I visited this facility twice and the air conditioning is horrid. As a customer to shop in these conditions made it difficult, but I really feel bad for the employees. I noticed that some of them were wearing neck fans and when I asked oh did the company buy those for you? They said no. What kind of company expects their employees to work in such conditions and not accommodate them!!!! read more

Really very impressed with this store - even more impressed with the sales representation. "Jimmy" has helped my wife and I on several occasions. His calm demeanor, no pressure approach is really why we keep coming back (and look for him). We found what we wanted and were treated like VIPs. Thank you Living Spaces - and I think Jimmy deserves a raise ;) Marc & Mary - Simi Valley, CA read more

My order was placed on March 1, 2026, which included a warranty replacement and additional furniture purchases. The warranty exchange was for the SP Soma Foam II LAF Tux Sofa and SP Soma Foam II RAF Sofa (sectional) in Superb Olive. Due to a remaining credit on my account, I also ordered the Sawyer 1-Drawer Table, Sawyer 3-Drawer Table, and Sawyer 6-Drawer Dresser. At the time of purchase, I clearly requested that all items be delivered on the same day with full-service delivery. I confirmed this multiple times and was assured that delivery would take place on April 1. However, upon receiving my delivery notification today, I was not informed in advance that the sectional would not be delivered. This resulted in me taking time off and blocking my schedule unnecessarily, only to receive a partial delivery. And items were not put together as requested for full service. Additionally, I am extremely frustrated with the conflicting information I have received. The dresser was delivered in a box, and I was told in-store that the delivery could be updated to full service. However, when I contacted customer service, I was informed that this is not possible and that I would need to wait until the sofa is delivered and then request a "rescue delivery." This lack of coordination between your in-store staff and customer service team has made this a very disappointing experience. I also spoke with Estany and Deseri, but unfortunately, neither was able to provide a resolution. I requested corporate email for file a complaint and was told there wasn't one. Unacceptable. read more

I was helped by Christian J and he was so knowledgeable, helpful and patient. He listened to what I needed and helped me find the perfect sofa and ottoman. Very nice staff and great furniture. read more