When I bought my new home I bought a kuka sofa and three kuka chairs. I really liked the simplicity…read moreof the design. Everyone comments on how nice it is. My recliner got stuck in the up position and even though it wasn't under warranty they sent some one out to repaired it. I payed the reasonable service fee and was very happy with the repair - it was my fault. Whole heartedly recommend Peerless for beautiful leather furniture and overall great delivery reasonable price and friendly repair service.

Among the better experiences of this past year's home renovation was a stop (or two) at Peerless…read moreFurniture. It's reasonably easy to approach from I-64, even with heavy traffic from highway to parking lot. Inside, masks were required. We received just as much service as we needed, but also were allowed to roam. In the end, Therese H. settled on a Natuzzi sectional, and accent furniture including barrel chairs, ottoman, and rug. Once it all was priced up, the total bill compared favorably to similar furniture at other places. The sectional was made with T's custom measurements, which meant it would take a while. We were told five months, but it ended up being less than four. Thanks, PF, we won't hesitate to shop with you again!

I worked with Pam F. from Kloss Furiture and Outlet, in Highland, IL, concerning my purchase of my…read morenew Beautyrest Black Hybrid Mattress and the premium adjustable frame. She was phenomenal. I am handicap due to multiple reasons, but three of them are a crushed T12 Vertebrae, six hip surgeries, and level 3 Fibromyalgia-peripheral neuropathy. As a result, choosing the exact mattress to help these and other health issues like Acid Reflux, one must factor these into the decision making. When dealing with multiple type of medical issues, along with the worst of all, (Complex Regional Pain Syndrome CRPS/RSD), you spend a lot more time in bed then anywhere else! But, when I started talking Pam about purchasing a new mattress, the very first thing that she said was, "I will need to ask you some personal questions, if you don't feel comfortable answering them, I understand; but they are very pertinent when buying a new bed!" I said "okay." I couldn't believe a mattress salesperson was asking me all these medical questions. They never ask me all this when I bought my Sleep Number Bed (which I loved for about four years, then hated it from there on; for multiple reasons), same is true with my last purchase of a bed; at a different furniture store. Well, the reason was, because Pam wasn't just a general salesperson, like the others; who just sold me a bed. Pam, was truly a professional and subject expert; in her field! She was able to match me up with a bed that is set up for individuals who have all of my aforementioned ailments. The remote for the adjustable frame, actually has a Zero-G setting, snore setting, and etc. Kloss Furiture and Outlet is not in the business to just sell you any product, they are there to find the exact fit for you, so that your experience is the best that it can possibly be. This contentment continued through the delivery process too! The delivery people from Kloss Furiture and Outlet, called me when they where about 15 minutes away from arriving to my home. Once here, they came and introduced themselves and looked at everything, and asked if I had any special concerns. Then, the two young men ask about things such as "let's figure out the best height of the bed for you." We don't want you to have to climb up and into your bed, nor do we want you to feel like you are sleeping on the floor! Plus, they discussed about how there is usually a cold draft that is low to the floor. Also, if the bed is too high and your not able to sit comfortably on the edge of your bed. They also took extra precautions not to mark up my wood flooring, while coming in. Heavy duty blankets were placed on every corner, so they didn't put any marks on my walls. Finally, after the bed was assembled, they showed me how everything works with the remote, made sure that I didn't have any additional questions. And, that I was completely happy with where everything was placed.They cleaned up everything while exiting my home. Within 10 minutes of the delivery, gentlemen leaving, I received a call from Mike at the Kloss Furiture and Outlet Store. He called to make sure that I didn't have any concerns, questions, and if everything went to my satisfaction. I explained to Mike that to this point, "I have never, in my 50 years, experienced this type of professionalism and thoroughness in any purchases that I have made." I sincerely believe that Kloss Furiture and Outlet and I, are off to what seems to be a long and enjoyable relationship!

Kloss is a great store and the salesperson who helped me was very helpful. They didn't actually…read morehave what I needed but he even recommended another store in the area that might. I will return next time I'm looking for something.

I use to come to this store when it was Gardenridge. Still carry most of the same items. From home…read moredecor, outside patio sets, to bathroom, and kitchen items. They carry framed art work and picture frames. Even area rugs too. Store is very spacious and clean. All staff members are friendly and welcome. They greet you and make sure you're finding what you're looking for. I went looking for scrubs, but to my dismay they don't carry anymore. I still left with a throw blanket that was half off and some kcups for coffee. I'd still go here for other items for household items.

Honestly, I have never been so taken aback by such poor customer service. The woman checking us out…read morewas rude, judgmental & impatient. I am still in disbelief.

We purchased a new sofa through them which took some doing since they sell a lot brands related to…read moreAshley furniture. We have had a poor experience with Ashley furniture in the past. After voicing our concerns, we decided she explained how they operated differently than the Ashley stores themselves. If you are looking for furntiture, give them a chance. They a privately owned small business. They also have more in their warehouse or can order some items online. They have been there 11 years which surprised me because I honestly had not heard of them.

I would first like to start off by saying the service I received from Ashley was awesome she made…read moreme feel so much like she appreciated me being in there. I love my purchase. I will definitely be going back. The whole process gets five stars now on to the delivery of my sofas. Rich was so so nice and the other gentleman too I didn't get his name but they did a great job. Thanks for your professionalism and service. Stephanie Evans

Over the last few weeks we have been furnishing our new home with the help of Ashely Furniture in…read moreShiloh. Ashley Sledge was our sales person each time, and we highly recommend him. He was incredibly helpful, and did not try to push or oversell a single item on us. He gave us just what we wanted, and gave us plenty of time to think and make decisions for ourselves. This meant so much to us! We had two separate deliveries for our furniture, and both teams were phenomenal. I don't remember the names of the first group, but Robert Power was the name of the man who delivered our second round of furniture. He took great care of our house and furniture, and helped us to get everything lined up and arranged perfectly. I am completely surprised by how awesome this whole experience was. I would give them more than 5 stars if possible, and definitely will be returning for my furniture needs.

I purchased a dining table and had Ashley assemble it at my home one year ago. Now that we are…read moremoving homes we wanted to take the legs off to make the move easier. That's when I noticed the installers stripper two bolts, one hole was empty (they didn't even bother with the bolt) and they tightened one of the corners so tight that it split the wood.

When I came into the store during their half price sale, I found the prices to be inflated. One…read moreexample is Stickley Harvey Ellis 26 inch table. If you go to Stickley.com the list price is 2977 when you look on the list price given by MUELLER they inflate that price by 56% and have it marked as $5299.99. There are laws in Illinois that protect consumers from prices that are inflated to deceive if customers into believing they're getting a greater discount on a sale According to Illinois administrative code retail advertisement rule title 14 sub section 470.240 this prohibits, false or deceptive advertisement and pricing practices. Even though the sales person, Clark, stated there was a state law prohibiting them from inflating the list price they do it anyway. I absolutely understand why people want to support local businesses, but buyers beware. If there's something you're interested in check out the prices from the manufacturer be certain that you're not falling to deceptive advertisement practices like I almost got caught in today. When I pointed this out to the sales person, he stated well they need to make money too. Mueller do better.

Mueller Furniture had always been a highly respected local business. However, "Honest John"…read more(Founder - 1927), Roland, Les and Lynwood Mueller, former owners of Mueller Furniture, must be quite disturbed to learn how poorly the business is being operated by Mark Mueller. ​We have heard of numerous complaints about poor customer service and employee dissatisfaction since Mark took over the business in 2022. We experienced extremely poor customer service recently when we purchased an expensive sofa and love seat from Mueller Furniture which was determined to be "defective" by one of Mark's own employees after it was delivered to our home. Mark, however, personally refused to accept return of the defective furniture and issue a refund. We now have to purchase other furniture for our home after we donate the defective Mueller furniture to a charity. ​We recommend that no one purchase furniture from Mueller Furniture.

Schwarz Furniture offers competitive prices and excellent service. I shopped here after looking at…read morethe big-box mega stores in the area. I was able to order the same piece of furniture for $600 less than the mega-store. Schwarz quoted a 4-week delivery time and called 2 weeks later to schedule delivery. The delivery men were very nice and took care to place the furniture exactly where we wanted. They cleaned up all of the shipping material and even dusted the unit before they left. I highly recommend Schwarz Furniture and will definitely shop there again!

They have great stuff at semi-reasonable prices but this rude old sales lady just ruined the…read moreexperience for my family. We were looking for a new office chair and, I guess she didn't like how we looked or something, idk, she just said, 'We don't have any in the store, perhaps you should try Office Max" so we walked away, insulted by her only semi-subtle remark, went to Kloss Furniture next door and then we were treated politely. Ended up spending over just over $1,400 on recliners at Kloss so it was a nice little, Pretty Woman moment for us, "I have to go shopping now!"

We ordered $11,000 worth of furniture. Two pieces were damaged. Their policy is that you keep the…read morepieces until the replacements arrive. A FaceTime meeting took place so they could verify the damaged pieces. It took two months to get the furniture, than another 2 months to get only one of the damaged pieces replaced. They misplaced the order for the second damaged piece. It is now taking another month or two to get the second one replaced. The original order was placed in November and it is now the beginning of May. No compensation offered. We ordered a 7 piece sectional 2 years prior and 1 on the sectionals was the wrong color. It took 2 months to replace it. This is the last time I buy from them, unfortunately, because I love their designs but the customer service stinks if there is any damage.

Came out to repair our commercial fireplace and was paid cash. Less than 24 hours later it wasn't…read moreworking again and they wouldn't come out for another 2 weeks. The day they were supposed to come out they no showed and called at the end of the day to reschedule another week out and stated we were "lucky" they were servicing us at all because over 17 years ago a former company and former ownership didn't pay a bill. When we contacted Hearthside to inform them we did not want to do business with them anymore and we wanted a refund for the service call that did not repair anything, we were told to "F" off by the owner.

I recommend this business! We had an issue with a new unit they installed and they took care of it…read morewithout any questions, works fine now. I was very pleased with their customer service.

Service was absolutely fantastic. Purchased a mattress on Thursday. Delivery day was Saturday…read more Delivery guy couldn't believe I was getting rid of my (8 yr old) mattress. It was sagging in middle. When I saw box spring I knew why mattress was sagging. There was a huge dip in the middle of box spring. When he took box spring we could see the rails etc had failed. After they left I called store to explain problem. Seth came to my house with new rails & put bed together. Super service!!

I love this store! We bought a great mattress here at a good price but the best part is the sales…read moreteam. No high pressure sales and very professional, knowledgeable staff. Love their culture and will buy all our beds in the future from them. They are a breath of fresh air after visiting other stores like Ashley where your needs come second to their commission. I'm so glad to have The Bedroom Store in our area!