Hoping, for other's sake, we have just had bad luck. We…read morewent to Schneiderman's for a new couch, ottoman, recliners, and rug. I spent over 2 1/2 hours sifting through what appeared to be a very large selection of rugs, only to learn once I narrowed down my search to my top 3 choices, two of those three were no longer available to order (but still in the showroom as available samples). I moved on from my rug to choose my custom couch. The order was entered so I assumed all was good - yay! Nope! One week after ordering, I received a phone call stating the material I chose was no longer available and I needed to make another selection - which also meant changing my four accent pillows and returning the rug that I had purchased elsewhere. Lastly, our recliners were standard (non-custom) orders. We were given a delivery date of up to 12-15 weeks out! Because we were exhausted in this purchasing process, we agreed. Now, here I am....15 weeks out with no update. I called to check on the status of our order, only to learn it has been pushed out another 6-8 weeks - for STANDARD recliners! Prepare yourself for what appears to be great variety and selection in their showroom, but then learning, it really isn't an option, as well as 5-6 months to get your order! If we weren't already months into this process, I would cancel for sure!

https://www.schneidermans.com/products/matthew-3-piece-sectional…read moreWe purchased the top of the line warranty for our couch. We finally had them pick it up to, "fix" it, we just got it back. Wow, they really screwed us over. We paid a lot for this POS; the frame broke, ALL THE CUSHIONS AND PILLOWS went FLAT, the fabric is scratchy, (they talked us out of a different fabric because it would take up to 6-7 months to receive said couch, not to mention that the original couch we initially picked was a complete different layout etc. We went to the salesman to purchase "our dream couch" and come to fond out after 20-30 minutes it was unavailable because it had a wrong display marker). We had to start all over again, after hours of deciding. (We live almost two hours away, work weekdays, and it was during Covid. We wound up picking this POS for over 3500. We desperately needed new nice furniture, and this is what we got. Huge disappointment. We splurged, all we got was this POS, horrible and rude customer service, no resolutions.

Love this place. Great deals on things I need. they have tools, outdoor items, furniture,…read moreappliances, electronics, and everything you need for your man cave.

Usually stop here when we are visiting family in the area. You can find lots of interesting items…read morehere. It's one of those places that you need to check out on a regular basis if you are going to find a deal. I have not been impressed with either the selection or the prices on the Milwaukee or Dewalt tools. You need to compare online prices to ensure that you're getting a real deal. Happy hunting!

Thank you so much for providing great couch advice for the best size and comfort for our family…read moremovie room. Smooth transaction and very quick delivery.

I've bought numerous items from them and have been very satisfied with their business, always a…read moregreat experience

I have unintentionally been gatekeeping BoxDrop…read more We have been to BoxDrop twice and both times we were extremely impressed. The store is run by a family who care about their customers & will look out for them. This place is a huge warehouse full of couches, living room furniture, beds, tables, and more. The stock on the floor is all brand new and at outlet pricing -- their stock fluctuates and is never guaranteed, so if you like something you better pick it up! You can check their facebook to do a little browsing but I highly recommend coming in to browse and sit in the furniture before you make a decision. One thing that really sold us on this place was the financing that was offered. It's something like 100 days with no extra fees to pay off your furniture -- after that marked date there's a pretty big markup. Here's the really nice part: the guy who owns the place will help you figure out if the piece you're looking at financing is a good financial move for you. He'll help you calculate what your monthly payments would work out to be and even advises you not to buy something if you can't pay it off within the time before the extra markup kicks in. You can tell that he cares about the customers and wants them to have a good experience. I appreciate that SO MUCH. We love our couch and actually just paid it off this week. It fits perfectly in our house - the store has measuring tape for you to borrow - and really elevates our living room. We paid probably $60-$80 for delivery from this location to St Louis Park. It was a no brainer. Delivery setup was easy and speedy. Just keep in mind that all sales are final and that their stock is here today and gone tomorrow!

From the owner: BoxDrop Chanhassen, MN is a locally-owned and operated clearance center dedicated to serving our…read morecommunity with several nationally recognized Mattress & Furniture brands. Our unique model allows our customers to purchase inventory 40-70% Off Retail Value due to our low overhead, and at the same time provide a higher quality product and a better experience. Here you will find: Inner Spring & Economy, Pillow Top, Foam & Memory Foam, Hybrids, Adjustables and more, including non-traditional sizes! Everything is new in plastic and we carry Name Brands such as: Beautyrest, Royal Heritage, Sapphire Sleep, Albany, Hughes, Parker House, Steve Silver, and more. Come see us today and save hundreds on your next mattress, sofa, sectionals and more!

*Updating from 1 to 4 stars. I received a call from Joe at HOM later that afternoon. He said it…read morewould be taken care of the very next day. Though they didn't reach out until about 5:15pm that next day, 2 guys showed up, took away the broken section and offered to assemble the bed in our bedroom. They even took away all the cardboard from the 3 pieces, which was a nice bonus. Spent $1K on a new bed. Waited the 6 weeks for it to be delivered due to Covid. Knew that it would take that long going into the purchase. Garage delivered today. The box with the footboard and pull out drawers looked pretty rough and it had been re-taped. Upon opening, the wood frame was busted up in one corner. I called customer service and received zero sympathy. Not even close to a "Sorry to hear." Their warranty department will call in 2-5 days to figure out the replacement. So there the oversized box will sit in our garage taking up a car space. And we will sleep on a mattress on the floor until the replacement comes. I will update this post even they show even the slightest amount of care, or offer to put it together or something. Some manner of improving a customer experience.

Josh did an excellent job helping us to pick out a pair of lift chairs. We never felt pressured or…read morerushed. He was knowledgeable about a lot of furniture outside the area we were in, and seems to have had additional training through the company, beyond some of the other hires. Any question we had he could answer. We needed the chairs ASAP so he took the time to check around at other HOM inventory and offered that we could also have the option of picking it up ourselves for faster use. This was key since we needed it for current health issues. Couldn't ask for a better service and kinder salesman. Ask for Josh next time you're shopping at this location.

The furniture is top notch high quality. Sales/service is friendly and low pressure. A bit pricey…read more-- but for long term ownership, worth the investment.

A Disappointing Experience with Borofka's Burnsville After Years of Loyalty…read more My husband and I have been going to Borofka's Furniture in Burnsville, MN for many years. Throughout our visits, the sales staff were consistently pleasant and professional, which is why we were excited to finally make a significant purchase in September 2025. The Promising Beginning We had previously spoken with store manager Martin Thorpe and were genuinely impressed by his professionalism and attentiveness. When we returned in September, we were pleased to see Martin still on staff and looked forward to working with him. He exceeded our initial expectations by visiting our home to assess our living room layout personally, then returning to the store to prepare a thoughtful presentation tailored to our needs. We appreciated his approach and went home to carefully consider our options. On September 23, 2025, we returned to finalize our purchase and select materials. Throughout this process, Martin was polite and reassuring. We were so impressed that when our daughter expressed interest in purchasing furniture, we enthusiastically recommended Martin. He welcomed the opportunity to help her and asked her to visit the showroom. While scheduling conflicts prevented that visit from happening immediately, Martin was understanding and gracious about the delay. During the sales process, Martin made a specific commitment that gave us confidence in our nearly $10,000 investment: he assured us he would personally attend the delivery to ensure the furniture was arranged according to our agreed-upon plan. Where the Experience Fell Apart The initial six-week delivery timeline was extended by a couple of weeks due to high order volume during a promotion--an understandable delay that we accepted without complaint. However, communication became increasingly problematic. When my husband stopped by the store about a week before Thanksgiving to check on our order, Martin mentioned the manufacturer was slow to respond and communicated only via email. He promised to update us but never did. After Thanksgiving, we finally received a call--not from Martin, but from another store employee--informing us our furniture was ready for delivery. We scheduled the appointment, naturally expecting Martin to honor his commitment to be present. The Delivery Day Disappointment The delivery team was exceptional--respectful, professional, and clearly experienced. When I asked where Martin was, they were as surprised as we were. They had no information about his promised attendance and no floor plan for furniture placement. A call to the store revealed that Martin was on vacation and apparently knew nothing about being present for our delivery. What hurt most wasn't that Martin took time off--employees certainly deserve vacations. What was deeply disappointing was the complete lack of communication or planning. Martin never: Informed us he wouldn't be available Arranged for another staff member to fulfill his commitment Provided the delivery team with our floor plan Followed up after the delivery The delivery professionals handled the situation admirably, sharing their experience and suggestions to help us make decisions Martin should have guided us through. They clearly felt as uninformed as we did. The Aftermath and Our Current Feelings Since delivery, there has been zero follow-up communication from Martin or anyone at Borofka's. No check-in to ensure we're satisfied, no acknowledgment of the broken commitment, no attempt to make things right. This experience has left us feeling like we were valued only until the sale was completed. Once our nearly $10,000 was secured, we seemingly ceased to matter. For a store manager--someone who should exemplify exceptional customer service and set the standard for their team--this lack of follow-through is particularly concerning. Our Perspective Going Forward We want to be clear: the furniture quality is excellent, which is why we chose Borofka's in the first place. The delivery team was outstanding and did their best in a difficult situation they didn't create. However, we are now reluctant to: Return to the Burnsville location for future purchases Visit other Borofka's locations, despite knowing one manager's behavior shouldn't reflect on all stores Recommend Borofka's to friends and family When a store manager treats customers this way, it raises legitimate questions about how the rest of the staff is being trained and what standard of customer care the company values. What We Hope For We hope other customers don't experience what we did. We hope this feedback reaches leadership who care about customer relationships extending beyond the point of sale. And we hope that in an industry built on trust and significant financial investments, companies will prioritize the follow-through that turns one-time buyers into lifetime advocates. Rating: 2/5 Furniture Quality: 5/5 Delivery Team: 5/5 Sales Process: 3

went into the Saint Paul location June 1 to look at a recliner sofa. The guy working just stayed…read morebehind the desk. tlwhen I asked about a certain recliner and the price he was snarky and was like it's 999.99. I simply stated the the price online was different and he was no it's this you must was looking at the love seat! He finally went to check and seen it was the price I said! His tone and delivery was very snarky and rude! I just left because I want to spend my money with a company who act like they care about their customers He obviously didn't want to be bothered horrible customer service!

Our first experience here. Located off the frontage road Burnsville Highway 13 and Washburn. Expect…read morea warehouse atmosphere with a friendly salesman David. He was there with some moving staff as you can cash and carry some items or pick up yourself. A long row of recliners in the front window and bedroom items as well as LR items to the right and more LR items to the left. David said hello right away. He is sincere and helpful. Expect to look around on your own and see him for questions. They were very busy! We saw a great dark brown sectional at only $1199 and well constructed. We purchased only to realize we did not measure our room carefully and it would have been too large. They cancelled our order easily(David) They have a weekly flyer with great deals. $109 delivery fee. I would go there again. Deals you will never find elsewhere! Thanks to David. For a great experience!

Five star experience. From entering to delivering. Small local business. No pressure honest sales…read more Good selection of what I was looking for. And price was reasonable.

Yikes! My partner and I were looking for furniture in February, and I remember being intrigued by…read morethe name, but rcl it is not. I found their furniture to be lackluster. I tried the MyCloud Couch, which is not as impressive as its tagline. I have chronic back pain, and my back hurt sitting on it. The colors were pretty boring and it felt overpriced for the quality. My partner and I were polite to the the man who was helping us. It kind of got uncomfortable when he started talking about hiring certain groups of people for cheap labor. We politely dipped out. Very awkward.

A store situated on a huge lot, handicap accessible, powered carts for use, limited shopping carts…read moreand wide entry. It has evolved as the ultimate in selection, color, seasonal, interior and exterior and home decor. Aisles filled with pots, urns, pillows, rugs, pictures, HomeGoods, plant stands, wall decor, furniture and all you can imagine to furnish a home. We found my plant stand and the perfect topper an orchid. The store is massive and most employees doing stock. Only one cashier. Carts of returns always in register area. Discounts for rewards members. $10 off today!! It's a store you'd think would be packed but not. You can find pretty much anything here. No coupons- markdowns are on ticketed items already.

I just can't get past the fact that this was a Kmart store in its past life. I saw some Facebook…read moreads for Grinch stuff and came to check out the selection or lack of it. There was not much Grinch or other Christmas stuff and it looks like they are clearing space already in December for Spring/Summer which is 4 months away. I've shopped here only about 3 times since I've lived in Burnsville. I don't even think I bought anything. I really don't know how this store is still open. It isn't busy at all. There was a cute Yelper rug. For great selection of Grinch and Holiday, Hobby Lobby has this store beat by a mile.